What are your advantages in applying for this position?

Interview answer: I am a hotel management major, and my last job experience made me very suitable for this job; In addition, I am cheerful, like dealing with people, and have good communication skills, which can help me a lot in my work.

Briefly describe your job responsibilities in your last hotel.

Interview answer: My job is a shift system, working 12 hours a day. In the morning, my main job is to go through C/O formalities and corresponding services. At noon, you need to make the report of the day and check the cashier's amount. C/I formalities will be started in the afternoon, and all kinds of complaints and demands of guests will be handled during this period. In the evening, I work as a night manager to handle the night affairs of the apartment. In addition, the night audit work at the front desk should be completed: checking the number of rooms, collecting deposits and so on.

How do you handle guest complaints?

Interview answer: When a guest complains, apologize to the guest first, and then listen patiently to understand the situation. If it is a mistake in the work of the apartment, apologize to the guests and make corresponding compensation. For complex problems, we should slow down the guest's excessive mentality, don't make a statement immediately, and report to the superior leader before giving an answer.

What is your career goal in choosing the hotel industry?

Interview answer: I think my language communication ability is still lacking. I want to overcome myself, improve my ability and make up for my shortcomings. Of course, my wish is to be a qualified front office manager, and I will work hard in this direction.