Responsibilities and work contents of room attendant-1. Obey the leadership, love and work hard, love and work hard, and consciously abide by the rules and regulations of our store.
Get the master key of the floor, clean the guest room and fill all the information in the waiter's work report.
3. Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time. Use cleaning equipment and appliances correctly, and keep the workshop, work car and various supplies clean and tidy.
4. Clean the tableware in the guest room in time, put it in the workshop on this floor, and notify the food and beverage department to retrieve it.
5, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.
6. Keep the floor (corridor, escalator, window glass, window seam, etc. ) Keep it clean and tidy at all times.
7. Check the consumption of drinks at the mini-bar in the room, count them accurately, keep accounts and replenish them in time. If you find anything left by the guest, please report it to the foreman immediately and give it to the service center.
8. After the guest leaves the hotel, check whether the room equipment and articles are complete and damaged in time, and report to the foreman and front desk in time when problems are found.
9, do a good job in the use of facilities and daily maintenance. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.
10, do a good job of succession. Turnkey, room status and handover record.
1 1. Listen carefully to the guest's opinions and feed back the guest's information and recommendation to the room manager in time.
12. Take good care of hotel property, practice strict economy, and complete the specified items with good quality and quantity. Work hard to learn business knowledge and constantly improve service skills and service level.
Responsibilities and work contents of room attendant 2 1. Clean and tidy the room in strict accordance with the operating procedures, do a good job of sanitation within the jurisdiction, and ensure that the items are clean and tidy.
2, keep the floor quiet, achieve "three lights" (walking lights, talking lights, operating lights), pay attention to the safety of guest room property, and report suspicious circumstances in time.
3. Replenish all kinds of items needed by guests and rooms in time.
4. Remind the guests to carry valuables with them, regularly check the patrol, and report any abnormal situation in time.
Remember the names of VIP guests and permanent guests, greet them politely or use their surnames.
6. Check out the house on the same day, and report the damage and loss of items or equipment and facilities left by the guests in time;
7, responsible for checking the operation of equipment and facilities in the area, found abnormal, timely report processing.
8, listen carefully to the opinions of the guests, and the guest's information and opinions timely feedback to the department head.
9. Actively participate in training, constantly improve service skills and service level, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape yourself and establish a corporate image.
10. Carpets and floors should be free of sundries, peculiar smell, dust, cobwebs, stains and sanitary corners, keep the air fresh, and regularly open windows for ventilation.
1 1. After a day's work, clean the workshop, clean electrical appliances, vacuum cleaners, dispose of garbage, and replenish necessary items to prepare for tomorrow's work.
12. Check whether the facilities and equipment in the room are in good condition. If there is any damage or failure, report to the supervisor in time and cooperate with the engineering staff to enter the guest room to complete the specific work.
13, take good care of the company's property, strive to save, and complete all matters assigned by superiors with good quality and quantity.
14, responsible for the cleaning and transportation of dyed linen, the delivery of clean linen in guest rooms and proper inventory to ensure turnover supply.
15. Establish the system of sending and receiving linen supplies, and form it with tables. Fill in the "floor consumption list" every day, and take stock of guest room items every month.
16, assist the department to do a good job in the loss, scrapping and procurement of linen supplies.
Responsibilities and work contents of room attendant 3 1. Responsible for cleaning the room and the public area of the floor until it reaches the standard.
2. Be responsible for the bed opening service.
3. Provide general services for guests, such as shoeshine, laundry, supplementary drinks, etc.
4. Report and supplement the consumption of mini-bar in the room.
5. Report all special behaviors or diseases of residents.
6. Fill in the waiter report.
7. Report the room maintenance to the supervisor or foreman.
8. Check the newspaper and pay the bill.
9. Report the problems left by the guests to the supervisor or foreman.
10. Report room damage or missing items.
1 1. Shop floor cloth.
12. Handle the tableware and dining car in the room.
13. Answer guests' questions and publicize hotel facilities.
14. Responsible for opening doors for employees of relevant departments.
15. Report the safety matters related to the floor or room to the supervisor or foreman.
16. Bring courtesy and good service.
Responsibilities and work contents of room attendant 4 1. Responsible for the reception and reservation of guests after bathing. Accurately register passenger flow for reference.
2. Do a good job in the area of health, to ensure that the goods are clean and tidy.
3. Replenish all kinds of articles needed by the guests in time, and do a good job of room reception.
4. Be responsible for checking the operation status of equipment and facilities in the area, reporting maintenance items in time, and reporting and handling any abnormality in time.
5. Be responsible for the air conditioning and exhaust, the opening of various electrical equipment and the adjustment of lighting in the area, and ensure the business premises, required standards and business atmosphere.
6. Be responsible for counting, taking, delivering, reporting the loss, and making compensation for linen and other guest items, and do a good job of disinfection to ensure the safety of guests.
7. Be familiar with the location of the business premises, the distribution and use of guest rooms, keep in mind the service items and prices, and do a good job in promotion.
8. Bring food, drinks, order food, wake up and other services to the guests, memorize the characteristics of the guests, and be responsible for the custody and storage of the guests' belongings.
9. Take good care of the company's property, strive to save, and complete all matters assigned by superiors with good quality and quantity.
10. Cooperate with the foreman and the use of private rooms to fill in all kinds of documents accurately and standardly.
1 1. Keep in mind the layout of passages and fire-fighting facilities in the area, have the knowledge and potential for correct use, strengthen the awareness of fire prevention and theft prevention, and carefully record the handover.
12. Listen carefully to the guest's opinions and feedback the guest's information and opinions to the superior in time.
13. Attend the training with your heart, constantly improve your service skills, always keep your appearance clean and tidy, correctly use service honorifics, constantly shape yourself and establish a corporate image.