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Introduction When the work has reached a certain stage or come to an end, we need to carefully analyze and study the work done in the previous period, affirm the achievements, find out the problems, and sum up the experiences and lessons, so as to better do the next work. The following is a summary of the cashier work at the front desk of the hotel prepared by Dafan. com for your reference.

For this job, I can do my job conscientiously. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood but also my attitude towards customers.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging tenet of this industry is "customer first". In the face of customers, always smile on your face, provide polite service, and let customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then there is no reason for unreasonable guests to lose their temper. The so-called "meet with a smile and let everything go", so that customers are happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it teaches people a lot of truth and improves our own quality. Constantly learn, constantly improve their moral cultivation, and constantly improve their service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier, as long as he keeps moving forward, can walk the sky we want!

The following are some concepts that I have personally realized during my working time:

1. Be anxious about the guests' worries and think about their thoughts.

Every day, we meet different types of customers and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God!

2. Smile at customers.

Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper.

3. Don't make uncertain promises to the guests.

When the needs of the guests need to be completed with the assistance of other departments or individuals, they should consult clearly before making a decision, because what the guests want is the most accurate answer. But in any case, this doesn't mean that you don't have to try your best to solve the problem for the guest. The key is to let the guest know that his problem is not something you can solve immediately, and you are really trying your best to help him.

Many guests ask for more invoices at the front desk, so we refuse, and suggest that guests can tip at other operating points, which can be included in the room rate. This will not only increase the hotel's income, but also meet the needs of guests, but never violate the principle in order to echo the guests.

4. Consider how to make up for the mistakes made by colleagues and departments, and ensure that the guests can check out in time to satisfy them.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel's services at checkout, and these problems are not caused by the cashier. At this time, it is most advisable to avoid shirking or blaming the departments or individuals that cause difficulties, and the style of "nothing to do, hanging high" is the least desirable. Can't make up for mistakes, but make guests doubt the management of the hotel, thus deepening the distrust of customers. Therefore, we should calmly play the intermediary function, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, we should ask the guests for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and trusting relationship between customers and us.

5. Keep learning, improve your moral cultivation and service skills.

Keep on self-learning, constantly sharpen your personal conduct, improve your moral cultivation and improve your service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky.

Believe me, I can do it better. Thank you for your appreciation. I love this job and I will do it well! Dear colleagues, let's fight side by side for us. Come on.