Kind and bright smile 1. Smile is the * * * language of the world. Laughter is the * * * language of the world. Even if the language is unreasonable, a smile can bring each other a feeling of understanding. Therefore, laughter is the best language tool for receptionists. In some cases, you don't even need to say anything, just a smile can impress customers. The first secret of visitor reception is to show your kind smile. When the customer approaches, the receptionist must never say with a straight face, "Who can I speak to? Can I help you? Please wait a moment ... ",such a reception will make customers feel uncomfortable; On the contrary, you must say "Hello, what can I do for you?" 2. Smile can be trained. Only the smile from the heart is the most sincere smile, and the receptionist needs to be trained deliberately if she wants to show such a smile under any circumstances. There are 17 muscles in a person's face, which will affect every smile. As long as one muscle loses its function, your smile can't be perfectly displayed, so practice how to smile more. Of course, controlling your emotions well is also an essential part of training. As long as you do these two things, you can have a natural and kind smile. If you need happiness, you must learn to make others happy first. To make yourself happy every day, you must learn to appreciate others first, and more and more people will appreciate you over time. This is called "you are happy, so I am happy". This is especially true when receiving customers. It can provide customers with satisfactory services and naturally make your work by going up one flight of stairs. 4. A gentle smile can bring us closer. If you want to bring us closer, you must show your angelic smile, and this smile should be as innocent as a child. When customers see your smile, not only will they not reject you, but they will also leave an excellent impression. Therefore, if you want to close the distance between you and your customers, don't forget to show your angelic smile. Warm and appropriate greeting 1. Using a word that customers can understand can offend people, and similarly, it can make people feel your kindness and be willing to talk to you. When you receive customers, you'd better not use or minimize the use of so-called technical terms. Such as medical terminology, banking terminology and so on. Many customers can't understand those technical terms. If you keep your mouth shut when talking with them, it will make customers feel embarrassed and affect communication. Therefore, greetings should be easy to understand and let customers feel your kindness and friendliness. 2. Simple and clear polite expressions Simple and clear polite expressions are commonly used in life, and when you receive customers, they are even more indispensable good helpers. You should say more polite words such as "Hello", "Hello", "Thank you", "Sorry" and "Please" to show your professional demeanor to customers. 3. Vivid and decent greetings All service industries should use service language. The so-called service language is the language that focuses on showing service awareness, such as "Is there anything I can do for you?" Is there anything I can do for you? " This kind of greeting is vivid and appropriate, which needs to be kept in mind and expressed by every service staff. Don't use words like "Who are you looking for? Can I help you? " This greeting 4. Comply with the customer and have a moderate conversation with him. Comply with the customer's emphasis on having a moderate conversation with him according to his psychology. For example, when a customer says "Excuse me, is your general manager in?", the receptionist should immediately answer "Are you looking for our general manager? May I have the name of your company? Please wait a moment, please come this way ... "At the same time, you should naturally show appropriate body language. 5. Warm and caring way of speaking If it is snowing outside and a guest walks into your company with snow all over his body, you should immediately hand him a tissue. Don't underestimate this thin piece of paper. Although it is rubbed on the customer's head, it is warm in the customer's heart. This kind of silent words will make the customer feel warm. Similarly, when it rains, your sentence "You don't have an umbrella, do you catch cold?" It is also a warm and caring word. Learn to change different caring words according to the environment, narrow the distance between you and your customers, and make them feel at home. 6. Avoid puns, taboos and inappropriate words. Please accept the answer! ! ! !