You can directly call the merchant for communication and negotiation. If negotiation fails, you can also complain to the merchant in the Meituan takeaway or call 12315.

Meituan Takeaway is an online ordering platform under Meituan, which was officially launched in October 2113 and is headquartered in Beijing.

Meituan has 251 million take-out users, more than 2 million cooperative merchants, more than 511,111 active delivery riders, covering more than 1,311 cities, and completing 21 million orders every day.

launch contactless delivery with peace of mind

Meituan take-out has upgraded and launched contactless delivery with peace of mind on the basis of contactless delivery, which refers to the safety protection information such as the health status of chefs, packers and riders and the disinfection of lunch boxes on the basis of contactless delivery in which riders and users negotiate the designated location of food and avoid face-to-face contact.

It is presented to users more transparently in the form of "electronic card+physical card" on the merchant side and the delivery side, which ensures that food safety information can be visualized and traced in the whole process without contact.