What qualities do catering waiters need to be trained-13 quality trainings for catering waiters

In the process of providing systematic consulting services for catering enterprises, we have implemented a set of measures to improve the overall quality of waiters? 13 basic quality training for waiters? It takes about 11 days to improve the mental outlook of waiters and improve their basic quality quickly, with remarkable results. Below, I will share 13 quality training for catering waiters, hoping to help you!

Passion

Method: 12 people in each group are still divided into two teams, standing opposite each other, and each team has a team leader. Under the leadership of the team leader, the two teams shouted at the loudest voice, keeping the rhythm as neat as possible, disturbing the organization and play of the other side, and the winner was the one who could take the lead in shouting after reading completely. The winner can rest for 3 minutes on the spot, and the loser must be punished for doing a group of 8 push-ups or choosing other sports (such as drilling tables).

note: activate each player's competitive spirit, make them move and shout until they become a habit.

cooperation

method: the waiters of the two teams perform designated aerobics exercises under the leadership of the team leader, and the whole team helps and learns from each other, making progress together and putting an end to the phenomenon of falling behind. Being able to skillfully do complete exercises is qualified. Reaching the goal first is the winner, then reaching the goal is the loser. The reward and punishment method is the same as the fourth training method.

comment: lack of cooperation is a common bad phenomenon in the waiter team. The waiters are in groups of three and five, each fighting his own way, which cannot form a unified whole. The cooperation training takes the team goal as the command, and Qi Xin works together to advance and retreat together, which greatly forged the team spirit of the trainees and laid a good foundation for doing a good job in service.

note: cooperative training is difficult to understand, and it is easy to blame each other. Instructors should pay close attention to the thoughts and emotions of backward students, and should not act too hastily to avoid the phenomenon of breaking the jar until leaving the team.

credibility

method: 12 people in each group stand in a horizontal line, and the instructor asks each trainee to stand in front of the line one by one and tell everyone about themselves? The happiest thing? And? The most painful thing? Start a discussion and make everyone get rid of it as much as possible? Official language? Camouflage, using their most familiar household words, feeling the true philosophy of life. Instructors should comment on the gains and losses according to the actual situation of each trainee, introduce the life of the great man, and guide the trainees to establish a correct outlook on life with the strength of the great man's personality.

note: the instructor should master the scene to prevent the trainees from getting emotional and causing adverse consequences.

Self-confidence

Method: Divide every 12 trainees into one group, and each group will stand in a circle, with a seat in the circle. The trainees stand on the seats one by one, and shout at the top of their voices about the enterprise system or manners and etiquette, etc., for 21 minutes each, until they can freely tell their beliefs and experiences in front of others.

comment: most of the employees who work as waiters come from rural areas, with poor family background, backward education, low knowledge and dull mouth. Overcoming psychological barriers and enhancing people's ability to speak before is the basis of building self-confidence. In training, chanting enterprise system or manners and etiquette can not only exercise people's courage to speak before, but also familiarize themselves with common sense of catering management, killing two birds with one stone and getting twice the result with half the effort.

Note: Instructors should be good at discovering and affirming every advantage of trainees, creating a relaxed and harmonious atmosphere, being equal and friendly, and preventing rebellious psychology.

Listen

Method: Let the trainees answer: Now, everyone is given 1 million yuan. Please make an investment plan according to your actual situation. The investment plan should be reasonable and feasible. Instructors discuss investment, wealth, beliefs, morality, accumulation and other issues with trainees according to everyone's investment plan. After the training, please ask the trainees to write training notes according to their own understanding, the number of words should not be less than 611, and the true feelings will be revealed naturally.

comment: there are two main reasons why people are unwilling to listen: first, they have formed the habit of not listening; Second, I can't find excitement about other people's languages. 1 million yuan is a

note for these trainees: the instructor should not laugh at the investment plan of the trainees, and the language should be easy to understand and fluent. Be good at telling some concise stories.

Praise

Method: Divide 12 people in each group into two teams and stand opposite each other. Everyone does it to the person standing opposite? Find each other's strengths and give them a moderate compliment? . Instruct teachers to explain the content, angle and method of praise, and make impromptu praise to trainees, gradually rising to? Handle customer complaints with compliments? .

note: what is the key to praise? Moderate? . Too exposed? Disgusting? If it is too weak, it will not achieve the desired effect. Let the praised party feel that the conclusion is natural.

sense of humor

method: every 2? In a group of three people, rehearse and perform comedy sketches, imitate them as much as possible, and carefully try to figure out the language, expression and rhythm of the famous stars in the sketches. Comprehend and appreciate the sense of humor from the performance.

comment: what is humor? Everyone's answer is different. In my opinion, humor is to make fun of yourself and entertain others. Everyone is sensitive, and everyone is angry at the offense from others. Communication between people is undoubtedly the most difficult thing in the world. A lot of information and problems need to be communicated and solved between waiters and bosses, waiters and chefs, waiters and customers, and waiters and waiters. What a good virtue it is to blame yourself and give praise to others, and this virtue is called a sense of humor. Having more sense of humor will make you more confident and smarter, and you will have more harmony and cooperation in your dealings with customers.

Note: Instructors should inspire and guide trainees to relax, understand the plot, distinguish the boundaries between humor and funny, and focus on participation.

Memory

Method: Give each trainee a name, and after it is announced in the training class, ask the trainees to memorize other people's names, write them down on paper, and the winner will be the one who remembers more. You can gradually add each person's background materials, such as: identity, taste, consumption characteristics, peers and other information.

comment: waiters must learn to remember other people's names. What is the most precious thing in everyone's heart? It is his own name! Attendants form the habit of remembering customers' names, which undoubtedly occupies a favorable position in serving customers. Each of us has been called by the wrong name. If the person who calls us by the wrong name happens to be decided by us, then the end of this person will probably not have any good results. As a result, we must not make mistakes ourselves. A careless negligence may offend an important big customer and affect the business of the enterprise. It may also leave a bad impression on our boss or colleagues and affect our promotion and salary increase.

note: there are two skills to remember other people's names: first, pay attention to them; second, speak with one heart and repeat them.

sense of responsibility

method: each trainee finds out 11 things that colleagues need to solve through their own observation, and provides help to colleagues quietly without telling them. Write training notes after the end, and record the story, motivation, process and result item by item.

comment: in the eyes of customers, waiters are not farm girls from the countryside, but universal angels who are considerate, gentle and obedient. In the process of growing from a peasant girl to an omnipotent angel, it is very important to cultivate a sense of responsibility. We should provide customers with perfect service through the delicate and gentle work of waiters on some things that seem to have nothing to do with ourselves. The cultivation of sense of responsibility is also a process of correcting mistakes: from loving oneself to caring for others, to complete another evolution of life.

note: the training of sense of responsibility focuses on the change of trainees' attention, from loving themselves in the past to paying attention to others at the professional level. Instructors should demonstrate how to find the needs of others on the spot.

willpower

method: carry out a continuously loaded 11KM cross-country walk on the designated route. Each trainee carries 1 mountaineering bags, the initial sandbag (or water bag) is 11KG (the waiter can start from 15KG), and the weight will increase by 1KG every 1KM until the end.

comment: the pressure on waiters often breaks out in an instant, and it is difficult to adapt without good psychological preparation. The waiter's skill and method alone are not enough to perform his duties perfectly, but also need to have good will quality as the support. As the saying goes:? High-skilled artists are bold, and boldness is higher? . This? Bold? , refers to the quality of will. After serving for a long time, the initial novelty disappears, which inevitably leads to tired thoughts. In particular, waiters need to face a lot of censure and work every day, and their will quality is greatly tested over time. A person who can become an excellent waiter and work in this position for more than three years will be a leader in any occupation.

note: the trainees are warned to persist, persist again, and never give up until the goal is achieved!

restraint

method: trainees stand in a circle, and each person enters the circle alone to answer questions for customers as waiters or service managers, while others ask questions as customers, with fierce and unreasonable attitudes. This training doesn't need a clear victory. As long as you play the waiter, you can listen carefully, smile kindly, answer patiently and praise at the right time. Do not argue.

comment: in a survey of customers, customers think that the primary reason for the violation of their dignity is actually the argument of the waiters! Indeed, customers sometimes need nothing else. Only one person can come and listen to his complaints. Yes, it's getting harder and harder for customers nowadays, right? Serve? Now, they often complain and threaten media exposure, as if they are the most wronged, while catering enterprises seem to pay attention to: focus on the skills and methods of dealing with guests, adjust their mentality and practice repeatedly.

Insight

Method: Take the trainees to a large shopping mall and combine them freely, so that they can judge the identity, value orientation and consumption characteristics of customers from the details of customers' clothes, costumes, language, behavior and companions, and enhance the insight of the trainees.

comment: most people have worked as waiters? Eye thief? Is it because the waiter's service work is from? Insight? Here we go. ? Look at all directions and listen to all directions? ，? Watching people eat dishes? , said is the basic skills of the waiter. The waiter should know the joys and sorrows, see the master and the slave, distinguish the high and the low, know the high and low, decide the amount, and talk and laugh, and everything is clear. Experienced waiters can judge the grade and variety of some dishes from the first sight of customers entering the door, and recommend them conveniently, just right. How can customers not applaud? However,? Insight? It is often related to the life experience of the trainees. What is important? Understanding? .

Note: Repeated practice of classification and induction is a good way to improve insight.

Expressiveness

Method: Let each trainee recite three humorous short messages and three lyric poems, and recite them in turn at the party attended by all trainees, which is appealing and appealing.

Comment: To some extent, waiters are actors who perform on a specific stage. The service provided by the waiter for the guests is reflected by manners, sounds and language. The same thing, handled by different waiters, has completely different effects.

note: during the performance, what are the humorous messages? Make trouble? And lyric poetry? Love? To be authentic, Really? . ;