1. Accept different forms of room reservation such as telephone, fax and Internet, and input the reservation information into the computer and convey it to relevant departments and posts;

2. handle the reservation form sent by the sales department or other departments;

3. Timely carry out data processing such as scheduled changes and cancellations according to work standards and procedures;

4. check and verify the reservation information of arriving at the hotel on the same day and the next day, and make good preparations for the reservation;

5. Go through the check-in formalities for the guests and arrange rooms to meet the reasonable needs of the guests as much as possible;

6. Go through the formalities of changing rooms, adding beds and staying for the guests;

7. Be responsible for keeping, making and issuing guest room key cards;

8. Fill in, enter and count the registration forms of individual guests and teams as required;

9. Keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

11, carefully check the guest information entered into the computer in the last shift, and timely and accurately enter the guest information on duty;

11. Register, enter and send the household registration information of overseas guests according to regulations;

12, do a good job of succession carefully to ensure the continuity of work;

13, assist the cashier at the front desk to do the checkout work for the guests;

14. Complete other tasks assigned by the manager (Panyu Manager).