The front office is a department used to entertain and receive guests, promote hotel services such as rooms and restaurants, and provide various comprehensive services for guests.

The position and function of the front office in the hotel is related to its task. Although it is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and economic benefits.

1. The front office is the business window of the hotel, reflecting the overall service quality of the hotel.

2. The front hall is the place that gives the guests the first impression and the last impression.

3. The front desk has a certain economic function.

4. The front desk plays a coordinating role.

5. The work of the front office is conducive to improving the scientific decision-making of the hotel.

6. The front desk is an important link to establish a good guest relationship.

Second, the main tasks of the front office:

1. Sell the house;

2. Provide all kinds of comprehensive services for guests (pick up and drop off guests at airports and stations; Baggage handling; Taxi; Post and telecommunications; Inquiries, etc. )。

3. Collecting, processing, processing and transmitting relevant information;

4. receive guests;

5. Control the guest room condition;

6. Responsible for guest room accounts;