First of all, your situation is called "fire accident" after sale. The incident of burning machine is listed as a first-class important incident after the sale of color TV, because the expansion of most incidents will have a negative impact on the brand.

Secondly, I'll help you to explain the following key words: 1. The 7-year warranty refers to the "safety period" of 7 years, that is, after 7 years of TV, the manufacturer is irresponsible for security incidents; And the warranty period of CRT TV is one year for the whole machine, and three years for the important parts of CRT, circuit board and high-voltage package. So this statement, its after-sales is prevarication and perfunctory. 2, naturally, it can be caused by many factors, such as aging circuit boards, short circuits, etc. Of course, it has nothing to do with the human factors of family members. Naturally, TV sets do not look for TV manufacturers. Who else can they look for?

Therefore, it is completely unethical for the after-sales personnel to ask for an invoice to guarantee the service, knowing that the warranty period is 3 years and 7 years is a safety period. This can be used to recover its headquarters service department.

according to what you said, the TV should not be completely burned. please check the note on the back of the fuselage, with the relevant brand, model and bar code (the fuselage code is the most important, and the factory date can be calculated). if you can't find this, try to find something like the purchase certificate at that time. Finally, if there is no voucher, as long as you can see skyworth (Skyworth logo), you can fall out of its service department.

Finally, I would like to suggest the following solutions:

1: Keep calling Skyworth's national service hotline every day, and call for warranty and complaint. If the local after-sales service is still ignored, please call again directly and complain about its after-sales;

2: Next, a local after-sales engineer or related service personnel will call you to inquire about the situation. Please be aggressive, angry, aggressive, impulsive, etc., and put on a quarrel posture to pester them. If you don't deal with this TV, you will definitely go to the TV station to expose and complain to the Consumers Association.

3: Be sure to complain to the Consumers Association at 12315 as soon as possible. As a result, the other party may delay. Never mind, it's just a phone call. Call every day until someone handles it.

4: The purpose is that the TV set I bought is now burned for non-personal reasons, and the manufacturer must be responsible for it. It must be handled through the service hotline, the local consumer association, the TV media (which is troublesome and can be used as a threat), and even the Internet (Skyworth official website and other color TV industry websites publish negative comments). The purpose is that there must be relevant responsible persons to take the initiative to negotiate with you. Then, this matter has made progress, because you have photos in hand and evidence.

under normal circumstances, the after-sales service will make things worse in order to reduce the negative influence of the brand and not to make you talk too much. Generally, we will negotiate with you, either to replace other models of machines or to add some money for LCD TVs. As long as your whole family keeps a consistent and tough attitude and puts pressure on the after-sales and law enforcement departments together, this matter will make good progress soon. Specifically, look at yourself.