? Time flies like an arrow, years like a shuttle, this stage of the work has reached the end, the next stage of the work is coming. We need to start writing a job summary. Doing a good job of summarizing the work will help in the future. How can we make our work summary both clear and organized? To this end, I have carefully organized the "work summary on the front desk selected 6" from the network for you, only for reference, let's take a look at it.
About the work of the front desk to summarize the selected 6 piece? The end of half a month, this half-month so that I have changed a lot, but also learned a lot, the first into society more problems encountered and need to learn is the ability of interpersonal communication.
? Introduced by a friend, I came to ___ hotel work on schedule, with the enthusiasm for the first job, I embarked on the first job of my life - reception, ___ hotel *** 145 rooms, relative to the number of rooms in Zhengzhou is not bad for each hotel is the same, the front office department is the core of the entire hotel, and should be the face of the hotel. The front office department is the core of the entire hotel, should also be the face of the hotel, so the requirements for the staff is relatively high, especially the receptionist, the image is one aspect, in addition to the personal qualities are also very important, personal qualities, including the language ability and acceptance of the ability to cope with emergencies, as well as to deal with the attitude of the unexpected, is the entire hotel's information center, the vast majority of guests from here to obtain information on the hotel, so the staff must be on the hotel's information has a good understanding of the hotel's information. Summarized can be described in the following five:
?1, courtesy, etiquette. Including: how to smile, how to provide service to guests, in the service to the guest language, etc.
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?2, the front desk staff also due to the floor staff **** with the cooperation, unity so that the interests of the hotel.
?3, front desk business knowledge training. Mainly daily workflow, the daily work of the front desk is very tedious, roughly divided into three aspects, namely, the guest check-in registration during the guest stay for the guests to provide a series of services, including luggage storage, inquiries, and finally for the guests to handle the checking information and communication with the guests.
?4, language. In front of the usual guest services prohibit the use of local dialects for guests, why? One is no respect for the guests; the second is to reduce the personal quality and the hotel has brought a bad influence, so the use of Putonghua at all times is the basic requirements of the work.
?5, for the local attractions and the latest information collection and master. Most of the guests to the hotel accommodation are to various cities and foreign countries, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also we have to Henan Province, some of the attractions of understanding and even some of the customs and habits of the various nationalities have a comprehensive understanding of the premise that these are our better service for the guests.
? Receptionist look is a very simple job, but which need to learn a lot of things. I will try my best to do my job well, and only in this way can we continue to improve and improve themselves. On the other hand, the interpersonal relationship, the feelings between students in school is sincere, there is no great interest in the relationship, but into the community, you say every word, do every thing need to consider again and again. Of course, I always remind myself to treat people with sincerity, and people will also treat you with sincerity. I like the feeling of being busy, so that I can enrich my life, the value of my life can be reflected.
On the front desk of the work summary of the selected 6 pieces of the second? To do a good job in the front desk of this position, then we must have the importance of the front desk work. This position not only reflects the image of the company; or foreign customers on the company's first image. Therefore, from the front desk to welcome customers, a good start is half of the success. I think, no matter which position, no matter which job, are part of the company's overall organizational structure, are for the company's overall goals and efforts.
? Since this month, we have done the following work:
? First, the formation of the front desk work team
? Now there are four people at the front desk, the implementation of the morning, noon and night shift rotation. The morning and evening shifts are one person each, two people in the middle shift.
? Second, focus on the coordination of work with various departments, according to the daily room status of the opening and checking out work.
? The hotel is like a big family, between departments and departments in the work will inevitably occur friction, coordination of good and bad in the work will be greatly affected. Front Office Department is the entire hotel's central department, it has a close working relationship with the catering, sales, guest rooms and other departments, such as the emergence of problems, we have to be able to take the initiative and the department to coordinate and solve to avoid the deterioration of the matter, because we all *** with the same purpose is for the hotel, not to solve and deal with a good hotel will bring a certain negative impact.
? Third, to resolve disputes, deal with problems, service first
? Due to the aging of some of the hotel equipment caused by some of the inconvenience of the guests stay, from time to time caused by guest complaints. For these disputes and problems, the front office department calm response, active, timely and proper solution. For individual guests deliberately difficult, we have also done a patient at the same time, a smile to make amends, always to maintain the reputation of the hotel as a prerequisite, try to make the guests can be satisfied.
? In the achievement at the same time, we also need to y realize that due to the mobility and unprofessionalism of the staff of the front office department, as well as a number of other reasons, we still have a lot of problems in the work.
? First, the lack of smile service
? Head office in the daily work of insisting on doing a good job "three will", that is, when encountering guests, will smile, will greet, will communicate. Service needs to smile, only always cast a smile to the guests, the service is full of vitality, guests will feel our service from the heart. When guests enter the hotel, active, enthusiastic, kindly address guests, a greeting and language communication closer to the distance between us and the guests. But our staff has not yet done all the time to smile on the face, sometimes to the guest room does not speak Mandarin.
? Second, the lack of sales skills
? Due to the lack of professionalism, our staff in the room sales skills are still lacking. The front desk should be in the hotel preferential policies at the same time, according to the market situation and the day of the check-in situation to grasp the flexibility of the room rate. The front desk should also communicate with the security guard in advance, deepen the tacit understanding, adhere to the "as long as the guests to the front desk, we have to do everything possible to let the guests live down," the purpose of the front desk to shout high prices, if the guests think the price is too expensive to turn around and leave, the security guards should be cooperating with the initiative to go up to the front of the price drop to keep the guests.
? The first is that the first time a person is in the room, the second is that the first time a person is in the room, the third is that the first time a person is in the room. Because the front desk room process are handwritten to complete, which can be operated by man; computer programs can also be modified at will because of man and can not find out the actual number of rooms and prices; which there is a big loophole. Fortunately, our staff never engage in small actions, from which money embezzlement. But just in case, the front desk financial loopholes should be filled up as soon as possible by all means.
? In order to further improve the quality of our work, with the sales department to complete the sales task, increase the hotel's bulk room sales price, more properly deal with a variety of issues, so that every guest can come and go home satisfied, we still need to keep working hard to do better!
? First, strengthen business training, improve staff quality, improve service quality;
? Front Office Department as the face of the hotel, each employee has to directly face the guests, the staff's work attitude and quality of service reflects the level of service and management of a hotel, so the training of employees is the focus of our work, only through the training of employees in the business knowledge and service skills to have a further improvement, in order to better provide quality service to guests.
? Second, to stabilize the workforce and reduce staff mobility;
? Third, the "hardware" aging "software" to make up, by improving the quality of service to make up for the lack of aging equipment;
? Fourth, to improve the front desk staff selling skills, increase the occupancy rate of casual guests, and strive to complete the sales task issued by the hotel.
On the front desk of the work of the summary of the selected 6 pieces of three
? Now I have changed from ignorant students into employees with work responsibilities, and the work of the front desk has become familiar from unfamiliar. I used to think that the work of the front desk is very simple, monotonous, and even boring, but it is to take the call, do the record. In fact, not, to be a qualified, competent property front desk staff, you need to have the relevant professional knowledge, master certain work skills, and a high degree of self-awareness and sense of responsibility, otherwise the work will be mistakes, dereliction of duty situation. Review over the work of the front desk, there are gains and losses. Here I will briefly summarize this year's work:
? First, the work content
? Daily reception and answering the phone: enthusiastic reception of visiting owners, and actively solve problems for owners. Answer the owner's phone, be patient, record the owner's call complaints and service matters, and coordinate the results of the treatment, timely feedback, phone call back to the owners. Handling of daily repair reports: according to the different contents of the repair report, we will actively dispatch workers and strive to solve the problems in the shortest possible time. At the same time, according to the completion of the repair report timely return visit. Check the sign-in status of each department every morning. Check the hygiene in the courtyard and the building, and tell the cleaning staff to clean up the unqualified ones in time. Manage the warehouse: register the goods collected and put into the warehouse in time. Collect utility and property fees from stores. Collect various customers' opinions and suggestions on the process of property management, and continuously improve the service quality and service level of community property management.
? Second, the work experience
? In the process of completing the work of the front desk, I learned a lot and grew. Quite a few I think the most important thing to do a good job at the front desk is: the service attitude must be good, in the yard to see the owners to take the initiative to greet, if by the way to help him open the door and help move things and other small things within their reach, in order to make the owners of the more trusting of us. We have to have the initiative, to have a pair of eyes will find the problem, every day on the neighborhood courtyard inspection, found that the problem is solved in a timely manner. Don't wait until the owners come to us, we still don't know what's going on, we have to be forewarned about everything.
? Third, next year's work plan
? For me, this just stepped into the community, work experience is not rich, the work is not immune to encounter a variety of obstacles and difficulties, in this brand new year, I will strive to correct the shortcomings of the past work, and continue to improve, strengthen the study of the basic knowledge of the property management, improve customer service skills and psychology, and improve the details of the front desk reception. Further improve their own character, improve the degree of patience for work, strengthen the sense of responsibility and cultivate work enthusiasm; more with the leaders, colleagues to communicate and learn, learn from their strengths and weaknesses, to enhance their ability in all aspects, to keep up with the pace of the company.
? Luckily just graduated from school can join the xx property team, at this moment, my biggest goal is to strive in the new year's work to challenge themselves, transcend themselves, and make greater progress!
? Years and months like shuttle, turn the eye and quickly ushered in a new year. In the upcoming past 20xx year, I am in the company leadership is the concern of colleagues and enthusiastic help, successfully completed the reception of the corresponding work. Now on the work of 20xx year to make a summary.
? First, the basic content of the work of the front desk.
? The work of the front desk is a position that requires patience and responsibility, enthusiasm, positive work attitude is very important. 20xx November, I began to engage in the reception work of the front desk, knowing that the receptionist is the first person to show the company's image. In the work, in strict accordance with the company's requirements, work clothes on duty, five clear. Warmly treat every visiting customer, and warmly guide to the relevant office. For the company to provide a convenient, but also for the customer to provide convenience. Answer the phone, do listen patiently to the customer's inquiries, and to the best of our ability to make the appropriate answer.
? Second, the front desk work experience and lessons learned.
? In to XXX enterprise work before, although also had a receptionist work experience, but, still need to continue to learn and work hard. For example, in terms of comprehensive quality, the sense of responsibility and sense of enterprise to be further improved, the concept of service to be further in-depth. During the work period, let me learn how to communicate better, how to be practical and aggressive.
? Third, the front desk work of the next plan.
? Based on the love of reception work, I will strictly require myself not only to comply with the company's relevant work system, but also more positive and down-to-earth approach to work. Strive to improve the quality of work, strengthen the sense of responsibility and dedication to work. I will further better show their own strengths, to overcome deficiencies, and avoid shortcomings. Solidarity with the company and colleagues to create better work performance for the company!
On the front desk of the work summary of the selected 6 pieces of four? The upcoming past xxx year is full of busy and happy year. At the end of this year, looking back at the past, looking forward to the future! In the past year, under the guidance of the company, in the department of leadership care to help and friendly cooperation between colleagues, my work and learning to get a lot of progress.
? The front desk is to show the company's image, the starting point of the service. For customers, the front desk is the first step in their contact with our company, is the first impression of the company, is very important. So the front desk must represent the company's image. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the realization of its importance, so I must do my job seriously.
? First, strive to improve the quality of service.
? Seriously answer every phone call, and memorize the extension number of each department, strictly according to the company's guidelines to give the phone transfer while doing a good job of confidentiality. When customers visit I will always focus on continuous good service attitude, will be warmly received. In the appropriate environment to the customer to publicize the company's culture, skillfully answer the questions raised by the customer. Do welcome with a smile, patience and meticulous, warm tips and so on. In my spare time I will strengthen the study of some of the telephone skills and etiquette knowledge. I will continue to charge for myself to adapt to the rapid development of the company.
? Second, pay attention to the health and image of the front desk, on time to remind the health personnel to clean, clean.
? The pantry within the scope of self-responsibility will continue to indoor clean and clean and disinfection of water fountains, at least once a month to disinfect. Replace toner cartridges in printers and maintain office supplies at the front desk on a regular basis.
? Third, do a good job of stationery procurement, learn some procurement skills.
? Understand the market price of the stationery purchased, the existing suppliers will be further communication with them, expect the original purchase price and then reduce the point. And find more quality stationery suppliers. Select the best suppliers with good price and good service. Save every penny for the company. Continuously have more than two fixed suppliers.
? Fourth, good warehouse management.
? Inventory warehouse on time, do a good job of categorizing items. Strictly in accordance with the company's system, so that each item in and out of the registration. Timely check the integrity of the items, the lack of or damage to the items reported to the relevant departments in a timely manner.
? V. Take the big picture into account, do not care about personal gain or loss.
? Whether it is working time or vacation time, if the company has a temporary task assignment, I will obey the arrangement, heart to cooperate, do not find reasons to shirk. As a member of Jingxin, I will dedicate myself to serve the company. Usually participate in the activities organized by the company, strengthen the relationship between colleagues and communication between departments. And understand more about the company's basic situation and business information. In order to work better in the future to lay the foundation.
? Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything by heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the future I will strengthen the learning, hard work!
About the work of the front desk summary of the selected 6 articles five? Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything by heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the days to come I will strengthen the learning, hard work!
? With the enthusiasm for the first job, I embarked on the first job of my life - reception, the company *** 145 rooms, relative to Zhengzhou, the number of guest rooms is not bad for each company is the same, the front office department is the core of the entire company, it should also be the face of the company, so for the staff's Requirements are relatively high, especially the reception, image is one aspect, in addition to personal qualities is also very important, personal qualities including language skills and acceptance of the ability to adapt, as well as to deal with emergencies in the attitude of the entire company's information center, the vast majority of the guests from where to get the company's information, so the staff must be on the company's information to have a good understanding of the company's.
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? Summarized to be able to use the following five to elaborate:
?1, courtesy, etiquette. Including: how to smile, how to provide services for guests, in the service of the guest language aspects.
?2, the front desk staff also due to the floor staff **** with the cooperation, unity so as to favor the interests of ___.
?3, front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very tedious, roughly divided into three aspects, that is, the guest check-in registration during the guest stay for the guests to supply a series of services, including luggage storage, inquiries, and ultimately for the guests to handle the checking information and communication with the guests.
?4, language. In front of the usual guest services prohibit the use of local dialects for guests, why?
? (1) is disrespectful to guests,
? (2) is to reduce the personal quality and ___ bring a bad influence, so always use Mandarin is the basic requirements of the work.
?5, for the local related attractions and the collection and mastery of the latest information. Most of the guests come to stay in various cities and foreign countries, which requires us not only to Zhengzhou tourist attractions and other must have a grasp, but also we have to Henan Province more attractions and even the understanding of the countries of the customs of some of the nationalities have a comprehensive understanding of the premise that these are our better service for the guests.
On the front desk of the work of the summary of the selected 6 pieces of six? After intense and thorough preparation of all staff, as well as all staff during the exhibition *** with the efforts, the exhibition finally came to a successful end. Although the reception of the exhibition is not like the other parts of the exhibition is directly for the company's products, but it does most directly represent the company's image of the part of the exhibition reception we have done a good job, but also we need to continue to work hard in the future. I would like to summarize the success and shortcomings of the exhibition.
?1, the advantages of reception work
? (1), the supply of goods in a timely manner. In view of the exhibition reception fruits are not suitable for preservation, the exhibition time lasts for a long time, there is no refrigerator and other insurance tools, etc., the fruits used in the exhibition are purchased on the same day, and the staff of the front desk will make an inventory of all the items on the same day before the end of the exhibition every day, and notify the logistic staff of the items that need to be replenished in time, so as to ensure timely supply of the items.
? (2) Give help and support to other departments. During the exhibition, there are more visitors, things are complicated, and other departments will have less people and more things, the receptionist will help other departments to do some things they can do in their spare time, such as: installing the company's promotional pages, and so on. Ease the work pressure of other staff to ensure that the exhibition is normal and orderly.
? (3) The reception of the personnel attending the exhibition is considerate and timely. The reception hall on the second floor of the exhibition is mainly for the company and external leaders, existing and potential customers, the company's internal product explanation staff, etc., for the rest of the above people's needs for service to do considerate, thoughtful, timely, and try to meet everyone's needs, to pass a good corporate image for the external personnel, feel the warmth brought by the company.
? (4) Custody of important items. During the exhibition, more people, things are more complicated, many companies or individuals important easy to lose, the reception staff fixed, to keep people on duty at all times, reception staff seriously, carefully, there has not been a case of loss of stored items, for the exhibition of the first-line staff to work with confidence to provide protection.
?2, the reception of the work of the reception responded to the shortcomings
? Our success does not mean that we are perfect, impeccable. We enjoy the joy of success at the same time, but also to recognize our shortcomings, and then move forward in improving the shortcomings, and strive to do better. In this exhibition, I think there are still the following defects.
? (1), in the exhibition, the arrangement of the front desk personnel suitable for the time when there is a large influx of people, and in the traffic hours, the front desk personnel appear to have nothing to do. In the pre-show company can also do some front desk receptionist company exhibitors product knowledge training, in the personnel less, idle front desk personnel can help the exhibition of the first line of personnel to explain the introduction of the product, that is, to reduce the pressure of the first line of personnel to avoid the front desk personnel have nothing to do.
? (2), the front desk personnel no simple division of labor. In the guests come to the second floor rest area, often the front desk staff all flocked to the front, ask the guests about their needs, too many service personnel is easy to cause pressure on the guests, the formation of a bad feeling in the exhibition before the start of the reception staff should be a simple training and division of labor, in the reception of the formation of an orderly working atmosphere.