1. Make a crisis early warning plan. In view of all kinds of crisis events, formulate more detailed judgment standards and early warning plans, so as to be prepared, and once a crisis occurs, there are rules to follow and the right medicine to the case.
2. Pay close attention to the development. Maintain the right to know the situation at the first time and strengthen monitoring.
3, timely transmission and communication of information. Maintaining close communication with relevant government departments involved in public opinion crisis, and establishing and using information communication mechanism have become important experiences of online public opinion management departments. Taking Shanghai as an example, no matter how to deal with "Internet hot spots" such as Japanese-related public opinion, subway price adjustment, and Putuo urban management beating people, all departments should work together to jointly judge the trend of the crisis and make appropriate amendments and adjustments to the plan to meet the actual needs, which are all important measures to deal with the crisis.
The significance of online public opinion early warning lies in finding the signs of crisis as soon as possible, judging the trend and scale of possible real crisis as soon as possible, informing relevant functional departments as soon as possible, and preparing for the crisis. The ability of crisis early warning is mainly reflected in whether we can keenly find the signs of potential crisis from the massive online speech every day, and accurately judge the time difference between this discovery and the possible outbreak of the crisis. The greater the time difference, the more time the relevant functional departments have to prepare, which has won valuable time for the next stage to effectively respond to the crisis.