In recent years, I have always heard some catering people sigh: "The catering industry is too difficult to do now, and the quality of the guests is too low and there are too many demands!" I hope that colleagues in the catering industry who have this sigh can make a profound self-reflection after reading this article, which can be regarded as making a little contribution to the catering industry!

forty services that guests hate

1. The restaurant doesn't open on time or closes early.

2. The phone rang three times, but no one answered.

3. The tables and chairs used by the guests are not clean.

4. Drinks and beverages are expired or drinks with steam without steam.

5. The food was served before the drinks were served.

6. Hot food is not hot and cold food is not cold.

7. The tableware is broken, the silverware is stained, and the water cup is dirty.

8. Ask the guest whose food this is.

9. Guests who are also dining get different services.

11. The dirty bone dish in front of the guest was not replaced in time.

11. The service of fruits and desserts is too slow.

12. There are empty seats in the dining room, but the guests are still asked to wait at the door.

13. The food on the buffet table was not replenished in time.

14. After the guests are seated, there is no waiter in the restaurant to serve or pay attention to their existence.

15. After the guest checks out, the waiter is not reasonable.

16. At breakfast, after the guests were seated, the waiter didn't serve coffee or tea in time.

17. There is chewing gum under the dining chair where the guests sit.

18. Chat with the guests at dinner.

19. If you pay high prices, you won't get satisfactory service.

21. There are more than two cigarette butts in the ashtray.

21. The waiter doesn't take the initiative to add drinks (ice water, tea).

22. Hot food is served in cold utensils.

23. There are not enough menus for the guests.

24. The ingredient bottle is empty or the bottle mouth is dry.

25. Lack of appliances.

26. Lack of items on the menu or beverage list.

27. Debris, paper or food on the dining room floor were not picked up immediately.

28. I can't get what is described in the menu.

29. The cloth towel used is broken.

31. When they arrived at the restaurant, no one received them.

31. When checking out, the bill is dirty or wet.

32. When drinking, there is no snack.

33. The food ordered by the guest was finished in the kitchen, but the waiter didn't inform it in time.

34. The weight of seafood was not informed to the guests in time, and small towels and hand washing water were not brought when serving individual seafood.

35. In the process of eating, the frequent beckons and hints of the guests are ignored by the waiter.

36. The guest's order was delayed and repeatedly urged.

37. Waiters get together to chat, chirp or talk loudly.

38. When serving, the seasoning didn't keep up with or was wrong.

39. The dining place smells.

41. In case of reservation by the guest, it can't be prepared on time and according to the guest's requirements.