when it comes to special catering service, it should be a very simple concept. We don't need to spend any extra high cost, but only need a kind smile to thoroughly understand the business and be willing to help guests at any time during the meal. But unfortunately?
it is very important to be able to realize the importance of what you are doing and be proud of it; The staff of professional restaurants should have a sense of honor, just like lawyers, doctors, teachers and accountants, who are universally respected professionals. Of course, you must first have the basic skills needed to complete the task. As a real professional, you should always keep in mind how to achieve the "special catering service", that is, know the catering business, know the restaurant, know your colleagues and know the kitchen. Only in this way can you be confident, love the restaurant and love your customers. If you do this, then I will tell you "you did it right".
characteristics of special catering services
special catering services should be warm, friendly, courteous, rich, consistent, effective communication, high efficiency, trust building, quick service, exceeding expectations, and flexible and alert.
our service aims are: as long as guests come to our shop, we will give them happiness; When guests come to the store, we must provide the food and drinks they want, and we must ensure that the guests are happy and avoid anything that will ruin the elegance of dining and make people worry.
The nine basic principles of catering service seem to refer to different kinds of behaviors, but in fact these behaviors constitute the service criteria for entertaining customers; From auto repair to beauty salon to catering, providing service is the core of any business. In industries that have been in contact with customers for more than a month, this factor is more important to the success of the business. Dining is a very personalized activity, because it contains emotional factors as well as rational factors. It highly cares about guests and makes them feel comfortable. In other words, special catering service is the distinctive feature of the best dining place, and special catering service should make guests feel happy when dining out.
the waiter must not only meet the requirements put forward by the guests, but also consider and meet the unexpressed requirements of the guests in advance.
The special catering service must be worthy of the name, and the first impression is very important: there is only one chance to leave a good first impression, which has become the mantra of the quality-oriented service industry; In the catering industry, the customer's decision whether to eat here is made within a few minutes of entering the restaurant. An excellent waiter will never forget this frequently quoted and effective maxim.
A restaurant includes green plants, decoration, indoor furnishings, equipment and staff. When everything presents a clean and tidy appearance, guests' worries about the parts they can't see and the sanitary conditions of the kitchen will disappear. On the contrary, an oil stain on the carpet, a crumb on the chair and spots on the wall will sweep away the guests' pleasure in coming to eat, and cigarette butts stubbed out in the aisle or unclean customers will give them to those who plan to eat here.
the nine basic principles of catering service industry are integrated, representing all aspects of service, and making guests feel comfortable is the same goal. Then when two or more principles are explained, * * * together constitute the principle of service. Special catering service is warm, friendly and courteous.
A warm and friendly welcome will make the guests relax and enjoy their meals, which is the same as a warm welcome. A warm farewell will make the guests grateful and encourage them to come again. Excellent waiters should be sensitive to the needs of the guests, not only when serving, but also during the whole meal.
purpose: some guests seldom come to restaurants to chat with waiters, and most people want to talk to their friends. Frequent customers may establish friendly relations with restaurant staff through chatting, and some even regard the restaurant as their second restaurant or home away from home; Polite service makes unpredictable social activities go smoothly, and makes them feel that they have nothing to worry about intentionally or unintentionally. Polite behavior will create a comfortable atmosphere, so guests also know what kind of service to expect. Special catering service means rich catering.
first of all, guests often ask questions about menus or drinks. A waiter who knows the menu (the ingredients and cooking process of dishes on the menu, the style of dishes, drinks and the like) can help guests order food and drinks from the menu and wine list, and the waiter can and should name the special dishes of the day and other dishes not listed on the menu to help guests understand the situation and make a meal decision; Guests will not order dishes they don't know.
An excellent waiter must not only know how to answer the guest's questions, but also ask the guest to really understand the club. For example: garlic, onions, nuts, some customers will be allergic or feel sick after eating these.
The special catering service must be efficient
Efficiency is very important to both the waiter and the restaurant, for obvious reasons. First, get twice the result with half the effort (make more money); Secondly, when the guests see that the waiter is clean and agile, they will feel comfortable and be silent about the waiter. If the waiter is messy and in a hurry, the service will be inappropriate, which will also affect the guests. Inefficient service wastes everyone's time, affects the dining process, and will destroy the trust atmosphere and the service is in place. Smart exercise saving and cooperative attitude will make the waiter's job easy.