Hello, is this Mr./Ms. xx? This is xx from the customer service department of xx Studio. You took a wedding photo in our store on X, X, and now we want to pay you a satisfactory visit. Is it convenient for you now?

It's not convenient, so when shall I call you back/when is convenient for you? )

I don't know what's going on: I just want to pay a return visit to the service quality during your filming in our store. Do you remember the name of the store/photographer/makeup artist who received you?

Are you satisfied with his service to you?

Are you satisfied with our shooting style?

Are you satisfied with the final photo?

Do you have any other suggestions for us?

(Comments: OK, I have recorded your comments, and I will report to our director. We will give you an answer in about 1 week. Thank you for your support of xx.

Second, vip filing:

Hello, now our photo studio has set up a vip customer system, and all customers who have spent money in our store can participate voluntarily. Participating in vip is completely free.

Participating in vip can participate in our future customer feedback activities, such as lottery and so on.

You can also participate in the customer association held by the studio, such as cocktail parties and cold dinners. We invited all vip customers, all newly married couples, to get together and exchange ideas about marriage, which was very interesting.

In addition, you can also participate in cash exchange activities. If you introduce your friend to us, we will give you some points according to 5% of the order amount, which can be used for cash consumption in our store or converted into cash at a 20% discount.

Are you interested in vip?

Do you have any friends who are getting married?

Then I'll apply for an X discount card for you.

You just need to give this discount card to your friend, and he can bring it here. You don't have to be with him. The number on the card is the same as your vip number. We can find it when we come back.

In addition, this card is a 24% discount for your friends. This discount is a real discount, that is, your friends can come and negotiate with us. We will still give him a discount and give you some when the price can't be lowered any more. This is entirely our profit. Not the kind of fake discount that needs to be shown first.

Ok, I'll ask our senior manager to handle the formalities for you.

1. Customer service receipt handling: Hello, is this Mr./Ms. xx? Your friend xx, whose card number is xx-xx, came to our store to order/shoot a wedding dress suit and spent xx yuan. Now you have xx points. Do you want to keep it or cash it first? Ok, (when will you come to the photo studio to get it? /xx-xx)

Studio customer service standard

When the market competition is fierce, perfect service is the decisive key to keep ahead. At this time, the same quality products of other companies may compete at lower prices. Therefore, in addition to providing high value-added services, it is also an element to ensure a sense of superiority, so that customers have no worries (peace of mind).

"Without customers, there is no enterprise" is an eternal principle. The most important goal of a correct service strategy and successful service is to grasp existing customers well, and then try to use these customers to influence potential customers. So this service benchmark was generated.

Take a photo studio that serves 4,000 customers a year as an example. Each customer contacts 15 employees on average, each time lasting 45 minutes, 60,000 times a year, and each contact for 45 minutes is the "critical moment" of the photo studio.

A satisfied user will publicize his satisfaction to three people on average; On average, dissatisfied people will tell 1 1 individuals about their disappointment. Are customers satisfied with leaving the studio? Or leave in anger? This is a very important matter. If he feels happy, three people will know about it. If he feels dissatisfied, the studio may miss 1 1 potential customers.

So we must use the critical moment to prove to our customers that they have made the best choice.

The first part: the service standard when guests enter and leave the door.

Guests enter the door

1. Service personnel should put their feet together, put their hands down naturally in front of them, and always pay attention to the guests outside the door.

2. Guests entering the store are generally divided into three situations:

A. Photo guests: Under normal circumstances, the photo guests are led by a special person and receive the "photo flow chart". Arrangement of field control personnel.

B. Consulting guests: Seeing this situation, you can lead the guests to be familiar with and understand the process on the second floor, and try your best to persuade them to go to the head office for consultation and appointment (if the guests want to go, it is best to find someone to bring them).

C. Guests wait for (find) friends: all guests are treated equally. Be positive and friendly, find out where the guest is quickly and inform the person you are looking for.

When leading the guests in, you should introduce yourself with a gentle smile and a professional and friendly attitude, lead the guests to sit down in the lounge, and then lock the valuables in the safe. (Remarks: When introducing yourself: introduce yourself as a customer service staff. If you have any questions during today's shooting, you can tell us, and we will try our best to deal with your questions as soon as possible. During the introduction, the makeup area, dress area, modeling area and studio are interspersed. In order to avoid unnecessary trouble caused by the guests going in the wrong direction when shooting. In addition, remind the guests to keep the key, please give it to the counter or bar after use, and try to put it in a place where the guests are not easy to lose.

4. If the number of guests is large, it is necessary to remind other personnel to help guide them to their seats in advance, if there is no other personnel to help. You should apologize to the guests and take care of the overall situation. Don't just take care of one or two guests, so as not to make other guests angry and feel that they have not received enough attention.