1. Performance of duties

Mainly to assist the restaurant manager in the daily internal management of the front office. In the next few months (June, July, August and September), due to the needs of work, the trust of leaders and the needs of self-development, he was mainly responsible for hotel marketing. Looking back on my work in the past few months, there are mainly the following aspects:

1. Pay attention to study and education, and encourage me to make progress (writing China, writing all kinds of manuscripts on my own)

Since I took office, I have been in charge of the internal management of the Royal Hotel, and I know that most of the employees of the Royal Hotel come from Hebei, Anhui, Hunan and other different regions, and their cultural level and comprehensive quality are very different, and their professional level and service awareness are not high. Correct the wrong management methods, explain the theory and practice the operation. From the standard polite expressions, smiling service, professional ethics concept and food collocation when guests enter the store, the eight skills practice operation procedures are standardized. Through learning, employees can strengthen the service quality and improve the service level. When guests enter the store, they can take the initiative and enthusiasm to serve, introduce hotel dishes, and when guests light cigarettes, waiters should present ashtrays in time. In April, a skill competition was held, and the waiter Tan Liyan won the first place in the skill competition. Other waiters have developed a good habit of asking questions if they don't understand, asking for advice from each other if they don't know how to go to school, and they have also learned a lot, and their mental outlook is getting better and better, which has improved their work efficiency. However, the operational details need to be improved.

2. In the early stage, there were many problems in the restaurant's work (copywriting China, original writing all kinds of manuscripts). The main problems were that there was no standardized system, employees were unclear about the system, and some systems were not implemented by specific responsible persons. Through the guidance of the leaders of the quality inspection department, I have listed the switching time and the person in charge of the wall and stereo in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing work, and conducted on-site supervision and inspection every day, which is of great help to employees to strengthen their work consciousness and clarify their work responsibilities. In the later period, the telephone cost was high, and the telephone box was configured with the senior manager, and the telephone was locked after work, and no waiter was allowed to make local calls, which put an end to the phenomenon of making local calls after work.

3. Grasp the communication with internal customers

Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the information feedback from customers to the kitchen in time. For example, sometimes the customer feedback that "Ami's small fried meat" is not enough, (China, the original manuscript) and "boiling fish" are not fragrant enough, etc., through the sincere feedback from customers, plus our serious discussion and revision,

4. Pay attention to the reception and management of the banquet.

October is the golden season of the wedding banquet. I made a wedding banquet plan and distributed leaflets to the surrounding units for visiting. At present, I have undertaken five wedding banquets in October, introduced the various advantages of the restaurant to the coming guests, telephoned the wedding company, publicized the hotel scale, etc., and made full preparations for the banquet reception in a planned way.

5. Grab group meals

We use telephone communication with more than 31 tour groups every Saturday, Sunday and Monday to receive group meals. At present, travel agencies, travel agencies, China Travel Service and travel agencies spend the most. By receiving group meals, firstly, it increases the popularity of restaurants, and secondly, it reduces the cost of kitchens. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job in feedback statistics of information.

Second, the direction of future efforts

I deeply feel my own shortcomings in my work, and I will work hard in these aspects in the future:

1. Keep learning, improve myself, and strengthen the study of sales business knowledge and all aspects of knowledge.

2. While doing a good job in this position (writing China, writing all kinds of original manuscripts), we will constantly develop new customer groups.

3. Maintain and communicate with internal customers.

4. Arrange the marketing work in a planned way.

5. Do a good job in customer statistics, constantly strengthen contact, handle customer complaints and feedback information.

6. Cooperate closely with the hotel sales department for meal reception and reception services.