receive customers.

welcome attitude is very important, because it determines customers' perception of the whole service. How to show your attitude of welcoming customers and enthusiasm? Smiling is the most basic. However, I often find that even this basic attitude is difficult for many service personnel to achieve.

friendly greetings. Friendly greetings are very profound, but they are ignored by many service personnel. This is a very small thing and very easy to do. The greeting voice should be clear, loud and warm, and really convey that you are glad to see him and thank him for his patronage. A "frog" greeting created by enterprises in Taiwan Province. All the people chorused "Welcome".

instant greetings. "Not greeting customers will cause a kind of psychological pressure to customers". Many times our customers have to wait a few minutes to be served. Research shows that customers feel that the waiting time is longer than the actual waiting time. A customer has waited for 31-41 seconds, and maybe he feels that he has waited for 3-4 minutes. When you are ignored, you feel that time passes slowly. Instant greetings will reduce the pressure on customers. Why is there pressure? They are in an unfamiliar environment and feel a little uncomfortable. You work there every day, and they only visit occasionally. Instant greetings can relax the psychological pressure of customers at the beginning, which is the smooth development of services. Greet customers verbally within 11 seconds when they walk into your store or workplace.

Make eye contact. If you can't say "hello" loudly, you can greet the customer with your eyes, gestures and so on, indicating that you have noticed the existence of the customer and are ready to serve him immediately. Look at your customer and you can tell him that you are willing to serve him. Eye contact creates a tacit understanding between you and your customers and conveys your interest in further communication.

understand the needs of customers.

anticipate the needs of customers. Different people's needs are different, so there must be such preparations for service. The world is big and all kinds of people have it. We must pay special attention to the emotional needs of customers in service. Usually customers have emotional needs to be appreciated, sympathized and respected, and services need to put themselves in their shoes to understand and meet these emotional needs.

observe the needs of customers. Through careful observation, we can see the needs of customers. For example, if a customer stays in front of a product for a period of time, it shows that he has this demand for this product, and the service personnel need to come forward to serve in time.

Ask and listen to customers' needs.

Many times, customers will tell us their needs on their own initiative, which requires us to listen attentively to customers' conversations and understand their real needs. Sometimes customers may not be able to express their needs clearly. For example, many girls go to beauty salons for cosmetic surgery to look beautiful, but most people's real demand for cosmetic surgery is to get the love and respect of others. So sometimes cosmetic surgeons do psychological counseling. The skills of asking and listening need constant practice and are also the most important skills in service.

Complete the transaction or meet the customer's needs.

After you know the customer's needs, you should complete the transaction or meet the customer's needs as quickly as possible and try not to make any mistakes in dealing with the transaction. After completing the transaction, always remember to ask the customer, "Is there anything else I can do for you?" To show your willingness to help them.

build relationships with customers.

thank customers. Sincerely thanking customers for their business is an effective measure to establish relations with customers, such as using the customer's name: "Mr. Wang, thank you very much for coming. Please go."

collect and sort out customer information. Contacting customers at the right time, such as mailing thank-you cards and New Year cards, are all ways to establish relationships with customers.