1, just play around
This kind of customer has no opinion, so it is difficult to make up his mind to order. When serving this kind of guests, we should kindly explain all kinds of dishes to the guests and make suggestions to guide them to make up their minds, which can save time and increase customers' confidence.
2. arrogant type
This kind of guest has a sense of arrogance and thinks he is the greatest person in the world, which makes people feel a little arrogant and always thinks that everything he does is right. Therefore, when we serve this kind of guest, we'd better listen to his advice, do as he says, and don't argue with him, so that there will be no problem in service.
3. The old horse knows the way
The best service for such guests is to listen to him more, instead of criticizing what he says. We will give him whatever he wants, so that there will be no problem.
4. Waste types
This kind of guests like to socialize, spend money without restraint, and love to brag more. Therefore, when serving this type of guests, we should keep our distance and not get too close, so as not to blame us in case of an accident, and then it is not worthwhile to be tied up.
5, wordy type
This kind of guest should try to avoid long talks with him, because endless talks will affect his work. When ordering food, he should explain the main points euphemistically and concisely so as not to cause controversy.
6, forgetful type
This kind of customer easily forgets the name of the dish told by the waiter and must say it several times. When ordering, the waiter must ask him to confirm, otherwise if he denies ordering when it is delivered, it will be in trouble.
7, taciturn
This kind of customer seldom talks, so when he orders food or explains things to the waiter, he should listen to his opinions carefully and put forward concise suggestions to ensure the integrity of catering service.
8. Multi-mouth type
This kind of guest likes to talk and keep talking. When the service personnel serve him, it is best to lure him into the topic as soon as possible so as not to delay the time of serving others.
9. Slow pharynx type
This kind of customer likes to look around, act slowly, hesitate, and it takes a long time to make a decision, so it is best for the service staff to help him make a quick judgment when ordering for him.
10, acute type
This kind of customer has no patience and wants to solve everything quickly, so the waiter must act quickly when serving him and talk to him directly and simply, otherwise this kind of customer will easily lose his temper.
1 1, yide type
This kind of customer is always hesitant when dealing with things. Even if he has made a decision and wants to change, he always thinks that the other party's choice is better than his own, so the waiter should guide him to the correctness of his choice and encourage him to accept the service he decided.
12, talkative
This kind of customers like chatting very much, and they will not stop if they change. Therefore, when serving this kind of customer, we should hint him in an appropriate way to serve the guests at other tables, so as to end the service.
13, lover type
This kind of customer prefers a quiet place, and the service staff should not disturb him after ordering for him.
14, family type
When such a guest goes to a restaurant, the waiter should take special care of his children, and he will feel very happy and satisfied.
15, VIP type
When we serve such a guest, we should treat him like a king.
16, tofu-eating type
This kind of guest likes to eat tofu, especially when the waitress serves him, and he has excessive behavior. We just have to answer that we don't know or report to the boss.
17, unreasonable type
When ordering or serving such customers, service personnel should pay special attention to whether their tone of voice is polite, remember not to argue with him, and report to their superiors if they can't cope.
18, female type
In Europe and America, women's rights are paramount, so we should treat female customers warmly and let them voluntarily promote our store in the future.
19, drunken type
This kind of customer will drink when he goes to a restaurant, and he will get drunk every time he drinks. When he is drunk, it's best to avoid paying attention to him and talking to him, as long as he doesn't make noise. If he is drunk, he should be arranged to rest in the lounge.
20. Make it public
This kind of customer always shows everything between words and deeds without reservation, and does not listen to other people's suggestions easily. Therefore, in order to avoid hurting feelings, when serving such customers, we should wait for his emotional stability before persuading and serving him.
2 1, cool type
Although this kind of guest is calm, it is not easy to make a decision easily. When serving him or ordering food, the waiter must give him a clear answer, so he is convinced.
22, gentle type
This kind of guest has a mild personality and it is difficult to make a decision about things. When serving, the service personnel only need to enhance his self-confidence and set up a court to help him make up his mind.
23. stubborn type
This kind of customer self-concept is very heavy. Although he is decisive in handling things, he often can't agree with us because of his thoughtlessness. As long as he is gentle and polite, we can guide him towards our proposition.
24, social type
This kind of customer is sociable, but difficult to deal with. When we serve him, we should pay attention to our words and deeds to avoid accidents and his complaints.
25, exclusive type
This kind of customer is not easy to associate with people and has special feelings. It is best to try to avoid unnecessary chatting with him. If you want to talk to him, you must also find a suitable topic to let the other person untie the knot.