Reception guide gestures

There are many manners about hands in reception guide gestures, and gestures are the main ones during reception. Each gesture has different meanings and different interpretations on different occasions. Let me take you to a brief understanding of reception guide gestures. Reception guide gesture 1

standard action

1, standing posture standard: head straight, neck straight, shoulders flat, back straight, hips raised, waist upright, legs straight

2, face standard: smile, eyes straight

3, palm standard: palm straight, fingers together, palm tilted upward, and the back of hand forms 45 with the ground. Keep the forearm in a straight line

5. Arm and arm: naturally bend around the elbow joint. The bending of the big and small arms should be about 1.41 degrees

6. The big arm should be a fist away from the body

7. Physical standard: lean forward 1.5 degrees

The specific operation of leading gesture etiquette

1. Keep smiling

2. Keep your left hand down naturally

3. Lift your right hand naturally from your side. Swing gently to one side with the elbow as the axis

4. Lean forward, and look at the other person first and then at the direction.

5. Speak "Please"/"Please turn left in front"/"Please pay attention to the steps"/"Please be careful of the slippery road"

The leading position

Usually, the people we lead should walk on the left. At steps or corners, make clear hints in advance, make standard gestures with your left hand, and have the language "turn left/right/watch the steps ahead" and so on.

The use of leading gesture etiquette

In our hospital work, it is mainly used for guiding patients and their families to seek medical treatment, guiding the reception of superior leaders, guiding the service of large-scale hospital activities, etc. The guiding etiquette is mainly to express our warm and thoughtful service in the reception process; For example, outpatient doctors guide patients to the doctor's office; When the patient is admitted to the hospital, the nurse uses the "three-stage position" to guide the patient; When superior leaders come to the hospital for examination, it is often the dean who personally guides and leads the way.

1. When the stairs are leading, if the distance is very close, you should let the other person walk in front, and we should walk behind. Pay attention to the female leaders who wear skirts, and never walk in front. When going downstairs, the leader walks in front and the other party is behind. When going up and down the stairs, always remind yourself of safety.

When you get to the stairs, stop and say, "This is the stairs, please". The guide walks on one side of the railing, and the guided is close to the wall, always leaving the safest position for the led.

during the training, many students asked me, "Mr. Wen Yu, what should I do if the leader walks against the left wall?" What can I do if the leader has to hold the railing? It is a bit difficult to respect each other for a while on the left. " The purpose of etiquette is to make the other person feel comfortable and respected, but we don't have to rigidly follow who is on the inside and who is on the outside in the process of doing it. The primary purpose of guidance is to get us to the right position, and the second is to let the guided person feel respected in the process of guidance. We can flexibly decide the position of the other person according to the position, distance and actual road conditions we guide, so we don't have to worry about "leading with the left hand" all the time. If the other person has appeared on our left side, we don't need to go back to the left side of the other person.

2. Elevator guidance: When leading the patient to take the elevator, we first enter the elevator and block the elevator door with our arms. When the other person enters, we close the elevator door. When we arrive, we press the "open" button, block the elevator door with one hand and keep the palm, wrist and forearm in a straight line with one hand, so that the patient can get out of the elevator first.

3. See a doctor for guidance: We guide the patient to the designated doctor's office, and use standard guidance actions in the guidance, with verbal reminders, knocking at the door of the office, and then the doctor responds and enters, introducing the doctor and the patient, asking the patient to sit down. After the patient sits down, he nods and leaves.

4. Guide leaders or peer hospitals to visit our hospital. We walk in the left front to guide, keep pace with the leaders, always pay attention to the distance from them, stairs and turns, and make prompt in advance. Reception guide gesture 2

Gestures commonly used in reception services

1 and "Please Come in" gesture

When guiding guests, the receptionist should do both words and deeds.

In restaurant etiquette training, first say "please" to the guests softly, and then use the "horizontal gesture", in which the fingers are straight and close together, the palms are naturally straight, the palms are up, the elbows are bent, and the wrists are lower than the elbows. With the elbow joint as the axis, raise your hand from the front of your abdomen and swing it to the right in front of your body. Don't swing your arm to your side or behind you. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, and the other hand is drooping or behind the back, looking at the guests with a smile.

2. Forward swing

If you want to make a gesture of "please" to the right when holding something in your right hand or holding the door, you can use the forward swing, with your fingers together and your palms straight, lift from the side of your body from bottom to top, take your shoulder joint as the axis, and bend your arms slightly, then swing to the right from the front of your waist until it is 5 cm away from your body and does not exceed your torso. Look at the guests with a smile, or put your hands forward.

3. "Please move forward" gesture

In hotel etiquette training, you can use the "straight-arm" gesture to guide the guests. The fingers are straight and close together, the palms are inclined upwards, the elbow is raised from the front of the abdomen and swung in the right direction, and it stops when it reaches the shoulder height, and the elbow joint is basically straight. It should be noted that when guiding the direction, the body should be sideways to the guests, and the eyes should take into account the direction and the guests.

4. "Please sit down" gesture

When receiving guests and asking them to sit down, the gesture of "tilting" is adopted, that is, the chair should be pulled out by holding the back of the chair with both hands, and then the left hand or right hand is raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm forms a diagonal line downward, indicating that the guests are invited to sit down.

5. "Ladies and gentlemen, please"

When there are many guests, it means that "please" can move a little more, and adopt the cross-arm posture. Lift your arms forward and upward from both sides of your body, and bend your elbows slightly to your sides. The arm pointing to the front side should be raised and straightened, and the other hand should be slightly lower and curved.

6. "Introduction" gesture

When introducing others, gestures should be elegant. No matter which side is introduced, the palm of your hand should be up, the back of your hand should be down, your fingers should be together, your thumb should be open, your palm should be raised to shoulder height, and you should point to the introduced side with a smile. On formal occasions, you can't point or pat the introduced party's shoulder and back with your fingers.

7. Applause

When clapping, tap the left palm with the right palm to express applause or welcome. Green Manjia catering consulting experts introduced that the palm-up gesture indicates sincerity and respect for others, while the palm-down gesture means lack of honesty and sincerity.

8. Raise your hand

When raising your hand, face the other person, put your arms up, palms out, and don't worship in disorder.

9. Wave goodbye

When waving goodbye, you should stand up straight, look at the other person, stretch your arms forward, palm out, and wave left and right.

11. Handing items

When handing items, it is advisable to put them in your hands (at least with your right hand) and take the initiative to step forward (those who take the initiative to approach the objects should stand when sitting) so as to make it easy to pick them up.