Summary and planning are complementary, and planning is always based on summing up experience. I have compiled the "Summary and Plan of Street Property Management" for reference only, hoping to help everyone! Summary and plan of street property management

In 21xx years, under the correct leadership of the District Administrative Law Enforcement Bureau and its offices, the property management of our street insisted on taking facts as the basis, taking laws and regulations as the criterion, and combined with the actual situation of property management in the jurisdiction, it did a lot of positive work to standardize and develop the management level of property communities, and achieved certain results. The work situation and work plan for 21xx are now reported as follows:

1. Basic work situation for 21xx

At present, there are 163 residential quarters with property management, 57 property companies with management qualifications and 21 residential quarters without property management in our street area.

(1) Strengthen team building, clarify post responsibilities, and comprehensively improve the level of property management in the jurisdiction

In view of the complex, focused and professional characteristics of property management, we attach great importance to team building and pay attention to the improvement of professional quality and working ability of personnel. Set up the working goal of "strong quality inside and good image outside" and strengthen the team building.

First, strengthen business study in combination with work practice. We specially organized all the staff to study the relevant laws and regulations seriously and systematically, and discussed and studied the key clauses. In line with the principle of "promoting work by learning and improving by work", we will strive to improve the professional quality and working ability of staff;

the second is to strengthen system construction and implement standardized management. Through one year's work practice, we have gradually established various work systems, such as the rules for the establishment of the first owners' meeting, mediation of property management disputes, daily complaint response, online public opinion supervision, daily inspection and assessment, handover of property communities, joint meetings of property, etc., and defined their respective post responsibilities, actively found and solved problems, and carried out various work in a targeted and focused manner.

(2) standardize the establishment and general election of owners' congress and owners' committee, organize and guide the completion of xxx (general election), xxx (first session), xxxxx (general election), XXXXX (general election), XXXXX (first session), XXXXX (first session) and XXXXX (general election) gardens.

(3) prevention first, combining unblocking and properly handling all kinds of property management disputes and daily complaints. Based on the principle of "prevention first, combination of unblocking and blocking, timely discovery and effective resolution", we have solved difficult problems in property management and resolved property disputes in time. Up to now, 861 daily complaints have been handled, including 129 cases of district chief's public telephone transfer, 53 cases of government mailbox transfer, 48 cases of government hotline transfer, 54 cases of mayor's public telephone transfer, 12319 hotline 121 cases of online public opinion supervision, 5 cases of people's livelihood online transfer, 2 cases of professional ethics online transfer, 2 cases of Aiwei Office transfer and 6 cases of other transfer. Properly handled the ownership of the property rights of the xxxx community club, the controversial issue of the establishment of the xxxx industry Committee, the power outage due to the arrears of electricity charges and the owner's autonomy, etc., and avoided the occurrence of large-scale petitions.

(4) Strictly check and attach great importance to the handover of the previous property community, and earnestly complete the preliminary qualification examination of the property company.

first, in the handover of newly-built residential areas, we attach great importance to the key issues concerning the interests of the owners, such as water, electricity, heating, property rooms and other supporting facilities involved in the previous handover, and strictly check them one by one against the planning and design to ensure the accuracy and safety of the handover work. This year, * * completed the review of the preliminary property handover materials between four developers and the property management company, including Zhongnan Bay New City, Shengshi Jiangshan, Jiangshan Road West Community Group C and Shan Haijing Garden.

second, we have carefully completed the qualification certificate renewal audit of nine property companies, including xx property, xx property, xx property, xx property, xx property, xx property and xx property.

(5) Actively implement the joint meeting system of property management to resolve conflicts and quell emergencies in time.

after more than two years' work practice, our street has gradually established a new mechanism with the joint meeting system of street and community property management as the main line, law enforcement departments such as district property office, urban management, public security, planning and urban construction, and professional business units such as electric power, tap water, heat and gas companies as the two wings, led by street offices, and law enforcement and professional business units participating in property management disputes according to their respective responsibilities. Has organized more than 11 joint meetings on property management in xxxxxx Community and xxxx Community.

xxxxxx residential district was completed and put into use in 21xx. After the residential district was completed, electric floor heating was used for heating. Because of the high maintenance cost of floor heating and the unsatisfactory heating effect, the owners of the residential district had many complaints and repeatedly asked for heating renovation. In April, 21xx, after the establishment of the new owners' committee, it took more than four months to conduct a questionnaire survey on the heating transformation intentions of more than 1,811 owners in the community, and finally more than 1,411 owners agreed to carry out heating transformation. On August 2nd, 21xx, our street convened a joint property management meeting with the community industry committee, property management company, heating office, Wenwanjia and other related units. In view of the supporting cost of the secondary pipe network in the community, the community industry committee negotiated with the heating office and Wenwanjia several times, and finally the supporting cost of the pipe network was reduced from 95 yuan/square meter to 57 yuan/square meter, which really won benefits for the majority of owners.

On March 3rd, 21xx, xx Road Sub-district Office held a joint meeting on property management in conjunction with the Property Office of the Development Zone, the law enforcement squadron, Fuchunjiang Road Neighborhood Committee, relevant units in xxxx, and some owners, in view of the fact that the residential area in xxxx was overflowing with guli, and the sewage was cross-flowing, and the residents reacted strongly. * * * negotiated with each other to solve the problem of guli overflowing in this residential area. After consultation with the participating units and the owner, it is agreed that the sanitation team of the sub-district office will be responsible for dredging the blocked sewers, and the dredging expenses will be shared by four surrounding restaurants, children's care centers and a jewelry store. Because the residential area has no property management area, the maintenance fee is collected by the xxx Road Community Neighborhood Committee, and the daily maintenance fee in the later period is shared by four restaurants. The satisfactory solution of this problem has been widely praised by residents in the area.

(6) Take the opportunity of creating a city, strengthen daily inspection and assessment and carry out special rectification activities to improve the overall level of environmental sanitation in the jurisdiction

In view of the activities of creating a city in our city, we combine strengthening daily inspection and assessment with carrying out special rectification activities, and implement centralized rectification actions of pulling the net and seamless environmental sanitation.

First, a daily inspection team was set up. Combined with the daily assessment work, the environmental sanitation of the property communities in the jurisdiction was inspected and assessed on a daily basis. The residential property enterprises were ordered to make on-site rectification for the dirty, chaotic and poor problems existing in individual communities. Practical rectification measures were formulated for the relatively concentrated and serious phenomenon of littering. For the property companies whose rectification was not timely or thorough, informed criticism was conducted in accordance with the relevant regulations, and the rectification was followed up and strengthened to ensure that all the standards were met.

the second is to actively carry out special rectification activities for environmental sanitation. During the creation of the city, our street invested a special fund of 1 million yuan to clean up the small advertisements, bought painting tools such as latex paint and exterior wall coatings, and hired a cleaning team of 41 people to paint the small advertisements on the exterior walls and corridors of the property community under its jurisdiction. Invested 211,111 yuan, and hired an emergency team of 111 people in 11 urban communities in the jurisdiction, focusing on daily cleaning and maintenance of garbage bags, scraps of paper, garbage dead corners in green belts and other areas without property management in the jurisdiction. A special fund of RMB million was invested in the "Three No-care Zones", and about 211 people and vehicles were dispatched successively, and comprehensive environmental sanitation improvement activities were carried out in 21 key areas without property management, covering an area of about 11,111 square meters. Through a series of special rectification activities, the environmental sanitation level in the jurisdiction has been significantly improved, and the task of creating a city has been successfully completed.

(7) Fully implement the requirements of comprehensive renovation of residential buildings in xx city. In view of the outdated and backward infrastructure of some public buildings in the jurisdiction, starting with solving the outstanding problems that residents are most concerned about, most directly and most in need, 41 residential buildings in the jurisdiction have been intensively renovated, including 37 property management communities, 3 non-property management communities, 512 buildings, 999 units and 22,139 households. Accumulated investment of more than 13 million yuan was used to upgrade the hardware infrastructure, which successfully welcomed the renovation and inspection work of the comprehensive renovation headquarters of xx residential buildings in xxx community, xx community and xxxx community, and strived to create a clean, comfortable and pleasant living environment, thus improving the quality of life and happiness index of residents.

2. Problems existing in current property management

1. Uneven management level of property service enterprises and small scattered property management areas have seriously restricted the overall improvement of property service level. The irregular market operation of property enterprises, the imperfection of supporting facilities in old residential areas and the scattered, chaotic, small and unsealed residential areas left over from the early development of the main city can not meet the needs of modern residents for high-quality living areas. The management level of individual property service enterprises is not high, and they lack effective internal management mechanisms, and their service contracts are not in place and their integrity is poor, which seriously affects the overall image of property service enterprises.

2. There are serious problems, such as littering, destroying green vegetables, and changing private buildings into unauthorized ones. Due to the uneven quality of community owners, there are many phenomena such as littering, destroying green vegetables and building without permission, which have a serious impact on the community environment. The owner thinks that the property company does not act, and the property company is obstructed by the owner because it has no law enforcement authority, which makes this kind of problem not completely solved.

3. Problems left by developers. Due to some problems left over by individual development and construction units, such as imperfect supporting facilities and housing quality, it is embodied in the serious lack of parking spaces in residential areas and the difficulty in maintaining housing and supporting facilities and equipment. Transferred to the property company, causing the contradiction between the owner and the property enterprise, causing the owner to refuse to pay the property service fee and causing the contradiction between the enterprise and the owner to intensify.

4. There is no regional problem of property management. There are many problems in non-property management communities, such as serious damage to infrastructure and equipment, dirty sanitation, chaotic public security, and inconvenient collection of water and electricity fees, which lead to dissatisfaction among owners and easily lead to large-scale petitions.

5. It is difficult to collect the housing maintenance fund. There are aging and damage problems of public facilities and equipment in individual communities, which require the owners to share the expenses for maintenance. However, in practice, due to the disagreement of the owners, it is difficult to collect the maintenance expenses, and it is difficult to repair and replace the damaged public facilities.

6. Some residential quarters have been delivered to the owners before the completion acceptance. Although the developer and the previous property have reached an agreement on the collection of property fees, the owners of residential quarters have raised objections, and it is difficult to collect property fees, which is easy to cause contradictions and disputes.

III. Work Objectives for 21xx

(1) Actively explore a new management mode combining community management with property management under the new situation, and establish a long-term mechanism of localized management

According to the requirements of "organizing in the government, supporting in the society, working at the grassroots level and implementing in the community", give full play to the comprehensive management function of the community and effectively combine property management with community management.

First, the property management of residential areas should be brought into the overall goal of community construction. The office is responsible for the daily guidance and supervision of property management within its jurisdiction, mobilizing and giving play to the coordinating role of neighborhood committees to owners' committees and property enterprises, the supervisory role of owners' committees to property enterprises and the service role of property enterprises to owners, and discussing, coordinating, arranging, inspecting and solving major issues related to community management and property management according to the contract and management system according to law, and handling the relationship between community neighborhood committees and owners and property enterprises.

the second is to improve the system and establish a long-term mechanism for localized management. On the one hand, establish and improve the working principles of property management and community management, as well as the related restraint, supervision and assessment systems, so that property management can be incorporated into the community management system, and all work can be followed by laws and rules. On the other hand, property management should be assessed with the goal of community management system, forming a new management mode of government leadership, guidance of industry authorities, coordination between owners' committees and property companies, and establishing a localized long-term management mechanism.

thirdly, the self-management, self-education and self-service of the owners' committee and owners should be effectively combined with the improvement of the service level of residential property enterprises, so as to give full play to the autonomy of community residents and form a new model of community property management with extensive participation and active cooperation of the masses. Effectively integrate the advantages of community management and various resources of property enterprises, form a good situation of * * * management and * * * construction, and accelerate the construction of a harmonious community and create a long-term management mechanism for satisfactory properties.

(2) combined with the comprehensive renovation of residential buildings, increase the intensity of environmental sanitation renovation of residential quarters

Taking the comprehensive renovation of residential buildings as an opportunity, increase the investment in comprehensive environmental sanitation renovation of scattered small residential quarters.

first, do a good job in the closed integration of some scattered small residential quarters. Increase government investment, implement closed integration of scattered small residential quarters, re-divide property management areas, and at the same time, do a good job in early publicity and education, do a good job in public opinion surveys, implement relevant procedures for closed integration of residential quarters stipulated by relevant laws and regulations, improve the owners' right to know and participate, and solve some difficult problems caused by closed integration in time.

the second is to do a good job in the comprehensive improvement of environmental sanitation in old residential quarters. First of all, do a thorough investigation of old residential quarters according to the A-level standard of Chuangcheng, go deep into the quarters, find out the base number, and strengthen the daily inspection and assessment of the quarters in combination with daily inspections and weekly assessments, so as to make timely rectification when problems are found. Secondly, increase capital investment, carry out special rectification activities in depth, and thoroughly solve some difficult and complicated environmental health problems left over from history. Thirdly, it is necessary to establish a dynamic work notification system and carry out in-depth activities of evaluating the first and creating the best. Timely report the dynamic situation of comprehensive improvement of environmental sanitation in property communities within their jurisdiction, implement reward and punishment measures, and fully mobilize the enthusiasm of property companies. For those enterprises with low management level, irregular service and poor social image, clean up and rectify, gradually optimize the service level of property service enterprises, and do a good job in comprehensive improvement of environmental sanitation.

(3) Establish a training system to improve the overall quality of property practitioners and owners' committees

First, further strengthen the education and training of laws, regulations and special business knowledge of all kinds of personnel, adopt ways and means such as "please come in and go out", broaden their horizons, expand their thinking, constantly strengthen their awareness of service-based and standardized supervision, and strive to cultivate high-quality management talents, so as to improve the team structure and gradually establish a professional, efficient and efficient team.

the second is to strengthen the exchange and communication between property practitioners and members of the owners' committee, and enhance the trust.