Precautions for catering claims are as follows:

1. In any case, no one in the restaurant may take the initiative to suggest, promise to pay or admit any responsibility for the accident before the responsibility is determined.

2. When a customer is injured by a third person, you can't ignore it, and you should help the customer as much as possible.

3. When the customer is injured due to the mistake or neglect of the restaurant staff, the restaurant operator should accompany the customer to the hospital for examination in time, and take a positive attitude to deal with it, so as to slow down the customer's feelings and facilitate future negotiations.

according to article 7 of the law on the protection of consumers' rights and interests, "consumers have the right to protect their personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to require the goods and services provided by operators to meet the requirements of protecting personal and property safety. "

At the same time, according to Article 119 of the General Principles of the Civil Law: "Anyone who infringes on a citizen's body and causes injury shall compensate for medical expenses, income reduced due to missed work, living allowance for the disabled, etc.; If death is caused, the funeral expenses and the necessary living expenses of the people raised by the deceased shall be paid. "