legal analysis: which department to look for depends on the specific situation. First, define the scope of complaints, and then find the functional departments responsible for complaints in this field, such as health issues, food and drug administration, and industrial and commercial bureau and price bureau for pricing issues; Of course, there are consumer rights protection associations that fully protect consumers' rights and interests. If you don't know which field your problems belong to, just call the 12315 consumer rights hotline for help. Media exposure is also a good way to solve problems with public opinion.
It's best to keep evidence before complaining, such as consumption receipts and hospital test results, which is helpful for better evidence collection and investigation.
Legal basis: Law of the People's Republic of China on the Protection of Consumers' Rights and Interests Article 37 Consumers' Association shall perform the following public welfare duties:
(1) Providing consumers with consumer information and consulting services to improve their ability to safeguard their legitimate rights and interests, Guide civilized, healthy, resource-saving and environment-friendly consumption patterns; (2) Participate in the formulation of laws, regulations, rules and mandatory standards related to consumers' rights and interests; (3) Participate in the supervision and inspection of goods and services by relevant administrative departments; (4) Reflect, inquire and make suggestions to relevant departments on issues related to consumers' legitimate rights and interests; (5) Accept complaints from consumers, And investigate and mediate the complaints. (6) If the complaints involve the quality of goods and services, they may be entrusted to a qualified appraiser, who shall inform the appraisal opinions. (7) Support the injured consumers to file a lawsuit or file a lawsuit in accordance with this Law. (8) Expose and criticize the behaviors that harm the legitimate rights and interests of consumers through the mass media.