job responsibilities of food and beverage director
immediate superior: general manager's immediate superior:
immediate subordinate: sales manager
immediate subordinate: sales manager
job responsibilities:
1. Be fully responsible for all the work within the scope of the marketing department, fully handle the problems arising from the department's work and customer complaints, and be responsible for the marketing and reputation of the restaurant;
2. Make monthly, quarterly and annual marketing plans, marketing plans, marketing reports and marketing budgets, report them to the general manager's office, and organize their implementation;
3. Organize departmental staff to collect and understand the information, business management and reception services of local food and beverage outlets, especially competing units, as well as their advantages and disadvantages; According to the characteristics of this wine building, put forward practical and effective measures for the general manager's decision-making;
4. Conduct in-depth investigation and study to understand customers' opinions and requirements on the management and service quality of the restaurant, and report them to the heads of relevant departments in time;
5. Do a good job of communication with other departments of the restaurant. If there is any contradiction, try to resolve it;
6. According to the characteristics of the restaurant, formulate suggestions on food festivals in a timely manner, make plans for food festivals and restaurant decoration design and organize their implementation
7. Establish and maintain business contacts between the restaurant and group customers such as various units and media, visit some major customers regularly, and strengthen communication and exchanges with them;
8. Be concerned about the ideological work and living conditions of employees in this department, be responsible for their business training and assessment, decide their rewards and punishments, and put forward opinions and suggestions on appointment and dismissal;
9. Be familiar with the information of tourists, make extensive contacts with customers, establish a restaurant marketing communication network, strive for tourists, and improve the restaurant's popularity, economic benefits and social benefits;
11. Understand the business status of the restaurant, coordinate and arrange departmental services and in-store marketing work according to the situation, and important customers need to receive tracking services in person;
11, collect customer information, customer comments, etc., and make records, and submit them to the general manager for joint review, filing and settlement every week;
12. submit a sales summary report and the sales plan for the next month to the general manager every month;
13. Keep all kinds of sales prices and sales measures confidential, and remember to spread them abroad!