What are the contents of service training?

The contents of hotel waiter training include catering etiquette, service skills, knowledge of dishes, communication skills, safety and hygiene, teamwork, service attitude, service psychology and technical operation.

1. Dining etiquette: explain table layout, dining etiquette, usage of tableware, etc.

2. service skills: training service skills from receiving customers, understanding customer needs, selling dishes and leaving the table.

3. knowledge of dishes: you must clearly grasp the name, taste, characteristics and preparation method of dishes.

4. communication skills: explain the skills of communicating with customers, such as language, attitude and expression.

5. Safety and health: explain food and beverage health care and advocate the concept of food safety.

6. Teamwork: Encourage employees to cooperate with each other and cooperate with colleagues to solve various problems encountered in their work.

7. service attitude: emphasize the effectiveness of service and create a good dining experience and service experience for customers.

8. service psychology: cultivate employees' love and devotion to their work and their ability to deal with emergencies.

9, technical operation: explain the use of various electrical appliances, how to clean tableware, how to maintain hygiene, how to guard against theft and other technical operations.

Precautions for hotel waiters:

Hotel waiters should be neat and clean, conform to the hotel's work dress standards, and don't dress too fancy or gorgeous; Need to communicate with customers in civilized and standard language, and don't use vulgar language or language to attack customers; We should pay attention to details, improve service quality and professional quality, and provide customers with satisfactory dining experience and service experience.