; five-star and four-star are listed star hotels, that is, through the National Tourism Administration star rating and obtain the corresponding title of the hotel; if the hotel has not participated in the star rating, but the hotel believes that its facilities basically reached the appropriate level, can be in accordance with the luxury and high-grade. Luxury can refer to five stars and upscale can refer to four stars . Blah blah blah; relative to the National Tourism Administration's star rating standards, the hardware facilities of the starless hotel may have some deficiencies.

2. National Tourism Administration star rating standards

I. A-class tourist attractions declare the necessary conditions

1. It has a clear spatial boundaries and a continuous geographic scope, the scenic spot between the various parts of the inextricable links.

2. It has a unified and effective scenic spot management organization and an approved scenic spot tourism master plan.

3. Open to the public all year round, the annual visitor reception is stable, 5A-level scenic spots not less than 1 million times, 4A-level scenic spots not less than 400,000 times, 3A-level scenic spots not less than 200,000 times, 2A-level scenic spots not less than 100,000 times, 1A-level scenic spots not less than 50,000 times.

4. With high value of sightseeing and leisure resources, 5A-level scenic spots are representative of the country, 4A-level scenic spots are representative of the province, 3A-level scenic spots are representative of the city, and 2A-level and 1A-level scenic spots are representative of the county.

5. There are no multiple irresistible natural disasters and no hidden danger of environmental pollution.

6. Announce the maximum carrying capacity approved by the competent authority of the scenic area, develop and implement peak passenger flow control measures, and receive tourists not exceeding the maximum carrying capacity approved by the competent authority of the scenic area.

7. Perfect security facilities, with a perfect information security supervision system, there are contingency plans to deal with a variety of emergencies. No major security accidents, vicious security incidents and social repercussions of group negative practices in the past two years.

8. Complete reception service facilities (parking lot, visitor center, guide map, signage, tourist toilets, etc.). . It has a tourist shopping place, guide service and signage system including at least Chinese and English. The quality level of all toilets in the scenic area is not less than 3A.

9. Strictly implement the relevant national pricing policies, standardize pricing behavior, and operate in good faith. No price fraud in the past 2 years.

Two, the assessment standards of A-class tourist attractions

See the "Tourist Attractions Quality Grade Application Evaluation Report" for details.

Three. Planning and Design Points

Therefore, the planning and design for the creation of A-level scenic spots should focus on the promotion design of Rule 1, but first of all, we should solve the development theme and cultural characteristics of the scenic spot as well as the overall layout of the spatial product industry, and then carry out the promotion planning and design of each sub-project around the theme of the scenic spot and the product industry.

To have: sound management institutions and systems, the development and implementation of tourism master plan; scenic spot ticket management standardization; a sound and effective personnel training system and tourism complaint handling system; scenic spot publicity work actively and effectively; with a unique corporate culture and outstanding social benefits.

Doing a good job in the design of thematic recreational products: thematic recreational products are the core selling point of the scenic spot, the core element of the development of the scenic spot. According to the nature and theme of the attractions, can form a variety of combinations of forms: sightseeing and praying, sightseeing and leisure, sightseeing and sports, sightseeing and education, sightseeing and entertainment, sightseeing and shopping, sightseeing and food. Even the collection of various elements generally presents theme products. The type of theme products depends on the theme of the scenic spot positioning, such theme products must be fine and special.

3. Tourist attraction star standard

Hotel four-star standard

Four-star hotel standard requirements for central air-conditioning (except for villa resorts); background music system; 18 hours to provide foreign currency exchange services; at least 40 rooms (sets) available for rent; 70% of the room's area (excluding the bat

famous Chinese hotels four-star standard< /p>

This hotel is four-star.

The number of rooms is 40

Background

Background Music System

Reasonable Layout

A. Functional division is reasonable;

B. These facilities are both convenient and safe to use.

Indoor and Outdoor Decoration

The hotel's interior and exterior decoration is made of high-grade and luxurious materials, with exquisite craftsmanship and outstanding style or distinctive national characteristics.

Graphic Symbols

The hotel's public ****information graphic symbols comply with LB/T001

Ventilation Condition

There is a central air-conditioner, and all areas are well ventilated. Requirements to meet the requirements of GBT/18883-2002, that is, no less than 30m of fresh air per person per hour (introduced from outdoors), as well as the local requirements for the number of indoor air changes. General 1-2 times / hour.

Management system

There is a computerized management system suitable for hotel star rating.

Background music

The so-called background music system is an integral part of the smart home. That is, in any room, including the living room, bedroom, kitchen, bathroom and so on. Music lines can be laid. Through one or more sound sources, people can hear beautiful background music in every room. Four-star hotels should have such a system.

The front hall

A. spacious area, compatible with the reception capacity;

B. atmospheric luxury, unique style, elegant decoration, color coordination, and sufficient light;

C. there is a scale and star rating of the general service desk suitable for the hotel;

D. the general service desk is marked in Chinese and English, and the reception, inquiries, and checkout are set up in separate panels, and 24 hour staff on duty;

E. Provide message service;

F. Provide one-time general bill checkout service (except for commodities);

G. Provide credit card service;

H. 18h provide foreign currency exchange service;

I. The front desk provides promotional materials of hotel services, hotel price list, transportation map of the city in Chinese and English, National tourist traffic map, the city and the country's tourist attractions, various transportation schedules, newspapers and magazines suitable for hotel guests;

J. 18h can directly accept domestic and international room reservations, and can be booked on behalf of other domestic hotel rooms;

K. There are hotels and guests at the same time to open the safe for valuables. The safe location is safe and hidden, which can protect the privacy of guests;

Length of the set doorman to meet the staff and to meet the guests within 18h;

Meter (abbreviation of meter)) set a full-time baggage handler, equipped with a special baggage trolley, and 24 hours to provide luggage service. There is a small luggage storage;

Set up a duty manager to greet guests 24 hours a day;

O. Set up a lobby manager to serve guests in the front lobby for 18h

Page (abbreviation of page) Set up a guest resting place in the off-license area;

q. Provide an in-store tracking service;

R. Provide valet booking and arrangement of cab service;

There are ramps for the disabled with wheelchairs in the foyer and main public **** areas. There are disabled toilets or toilet seats with special services for the disabled;

T. Be able to provide services in at least two foreign languages (English is the basic language). Various instructions and service phrases must be expressed in at least English and Chinese;

The unit switchboard operator can provide telephone service to guests in at least two foreign languages (English is the basic language).

Rooms

A. At least 40 rooms (suites) are available for rent;

B. 70% of the rooms (excluding bathrooms) have an area of at least 20m2

C. Luxuriously furnished with luxury upholstered beds, writing desks, closets and racks, coffee tables, chairs or simple sofas, nightstands, bedside lamps, desk lamps, floor lamps, full-length mirrors, luggage racks and other high-grade Furnishings. The rooms are covered with premium carpeting or quality wood flooring. Area lighting is used and objects are well illuminated;

D. There is a bathroom equipped with a high-grade flush bucket, a vanity (with basin and vanity mirror), a bathtub with a shower head (there is a separate shower room without a shower head), a shower curtain and a clothesline. Effective anti-slip measures are taken. The bathroom floors and walls are decorated with luxurious building materials in light and soft tones, area lighting, and good destination lighting. With good exhaust system, 110/220V power socket, telephone auxiliary. Equipped with hair dryer. 24 hours supply of hot and cold water;

E. There are domestic and international long-distance direct-dial telephone. Next to the telephone there are instructions for use and a book of local telephone numbers;

F. There is a color television set, audio equipment and closed-circuit television

K. Deluxe suites with at least three compartments;

Length there is a handicapped guest room, which is equipped to meet the daily life of the disabled with the general requirements;

Meter (short for meter)) There are stationery items suitable for the stationery supplies for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations, introduction to tourist attractions in the city, the city's tourism and transportation maps, newspapers and magazines suitable for hotel guests;

Noun (abbreviation of noun) rooms, bathrooms are fully tidied up once a day, bed linen, pillowcases are changed every day, guest supplies, supplies are fully replenished, and at any time at the request of the guests to enter the room to clean up, replenish the guest supplies, supplies;

O. Provide night bed open service, place good night cards, flowers or gifts;

Page (abbreviation of page) p. 24h to provide hot and cold drinking water and ice, free tea or coffee;

q. Guest rooms are set up with a mini-bar (including a mini-fridge), provide enough drinks, and put spirits in the appropriate place, equipped with a drinking utensil and a wine list;

R. Guests can receive visitors in their rooms, with extra chairs and tea service available on request;

South offers a wake-up call;

T. Messaging services are available;

Units offer dry cleaning, wet cleaning, ironing, and mending of clothing, which can be refunded to guests within 24 hours.16-hour emergency service is available;

Verbs ( abbreviation of verb) has a delivery menu and wine list, and provides Chinese and Western breakfast and dinner delivery service 24 hours a day. There are no fewer than 10 dishes, eight beverages, and six sweets, and there are delivery cards that can be hung outside the door;

W. Shoe shine service is available.

X. There is a closed-circuit television broadcasting and a program list is prepared. The broadcast complies with the regulations of the Chinese municipal government. There are two closed-circuit channels that broadcast at least twice a day, no earlier than 24o night clock.

Dragon One

A. The total number of meals is appropriate to the room's reception capacity;

B. There is a well-laid-out, luxuriously decorated Chinese restaurant. At least two flavors of Chinese food can be served. At the end of dinner, the guests' ordering time shall not be earlier than 22 o'clock clock;

C. There is a cafe (simple western restaurant) with unique characteristics, elegant style and reasonable location. Buffet breakfast and western-style dinner are available. The café (or restaurant) is open for not less than 18 hours with clear business hours;

D. There is a moderate amount of banquet halls or small banquet halls. Chinese and Western banquet services can be provided;

E. There is a reasonably located, elegantly decorated, distinctive, independent and closed-type bar;

F. Supervisors, ushers and waiters of restaurants and bars can provide services in fluent English. Restaurants and bars may provide services in at least two foreign languages (English is the basic language).

Kitchen

A. Reasonable location and scientific layout to ensure that delivery routes are short and do not cross other public **** areas;

B. Walls are tiled, floors are paved with non-slip materials, and there is a suspended ceiling;

C. Cooling and pastry rooms are independently separated, and air-conditioning equipment is adequate. There are air sterilization facilities in the cold dish room;

D. The roughing room is separated from the operation room, the operation room is at a suitable temperature, and the supply of cold air should be more adequate than that of the guest room;

E. There is sufficient cold storage;

F. The dishwashing room is in a reasonable position;

G. There is a special facility for storing the temporary garbage and keeping it closed;

H. Between the kitchen and the dining room, there is a spring-loaded door, sound, heat and odor insulation.

I. Effective measures are taken to kill mosquitoes, flies, cockroaches and other pests.

Communal area

A. There is a parking lot (underground parking lot or parking building);

B. There are enough good quality passenger elevators with elegant car decoration and service elevators;

C. There is a public telephone with a local telephone directory;

D. There are public **** toilets for men and women separately;

E. There is a public toilet for sale of tourist goods, tourist souvenirs, handicrafts and other goods in the shopping mall;

F. There is a business center selling stamps, sending letters, handling telegrams, telexes, faxes, photocopies, IDD calls, domestic baggage check-in, movie development, etc. Typing and other services are available;

G. There is an infirmary;

H. Ticket services are available for transportation, movies and plays, and tours;

I. Provide

H. Free in-store wireless paging service for guests;

I. 24-hour expedited laundry service;

J. Entrusted agent service (golden key service).

Restaurants and Bars (9 items)

A. There is a lobby bar;

B. There is a professional tea room;

C. There is a well-laid-out, luxuriously-decorated, and elegantly-styled western restaurant with a special western kitchen;

D. In addition to the western restaurant with a special kitchen, there are other foreign restaurants;

E. There is a cake store;

F. a restaurant with flavors;

G. a large banquet hall for formal banquets of at least 200 people with a special banquet kitchen;

H. a restaurant with at least 10 different flavors (except for large and small banquet halls);

I. a restaurant that is open for business 24 hours a day.

Commercial facilities (5 items)

Also includes appropriate commercial services.

A. Internet service with a transmission rate of not less than 64 kbit/s is available;

B. Enclosed telephone booths (at least 2);

C. Negotiation room (at least 10 persons);

D. Translation, interpretation, and full-time secretarial services are available;

E. Library (at least 1000 books).

Conference Facilities (10 items)

A. Specialized conference hall with checkroom for meetings of at least 200 people;

B. Provision of at least 2 small conference rooms;

C. Simultaneous interpretation facilities (at least 4 languages);

D. Teleconferencing facilities;

E. Live video and audio relay system;

F. Have computers and computer projectors, general movie projectors, slide projectors, VCRs, and shredders for rent;

G. Have a special copy room with adequate copier equipment;

H. Have modern electronic printing and binding equipment;

I. Have a photographic film processing room;

J. Have an showroom of at least 5000 square meters.

Public **** Facilities (42 items)

A. Ballroom;

b Karaoke or KTV rooms (at least 4);

C. Game room;

D. Chess and cards room;

E. Cinema;

F. Regular cabaret performances;

G. Multi-functional halls for meeting cold food, reception and other services. and doubles as a karaoke bar and dance hall;

H. Gymnasium;

I. Massage room;

J. Sauna;

K. Steam bath;

Length surfing bath;

Meter (abbreviation of meter)) solarium;

Noun (abbreviation of noun) indoor swimming pool (water surface area (at least 40m2);

O. outdoor swimming pool (water surface area of at least 100m2);

page (abbreviation of page) tennis court;

bowling room (at least 4 lanes);

R. rock-climbing practice room;

South squash room;

T. billiard room;

unit multifunction Integrated Fitness Massager;

Verb (abbreviation of verb) electronic simulated golf course;

W. golf driving range;

X. golf course (at least 9 holes);

Y. electric circuit;

Z. park;

Aa. horse racing track;

Ab. shooting range;

AC. Archery range;

Ad. Real-world simulation amusement park;

Ae. ping-pong room;

Af. ice skating rink;

Ag. outdoor ski slope;

Ah. Self-use beach;

Ai. Diving;

Aj. Sea surfing;

Ak. Fishing;

Air. Beauty salon;

I am. Boutique;

Independent bookstore;

Oo. Independent florist;

Associated Press. Baby care and children s rec room.

Security facilities (3 items)

A. Electronic card door locks;

B. Room safe for valuables;

4. National tourist attraction stars and ratings

Absolutely a 5A level scenic spot.

China's U.S. tourist attractions are divided into different grades according to the laws related to the quality of tourist attractions, mainly based on the resource landscape, focusing on the quality of the environment and the quality of service, taking into account the actual feelings of tourists, and so on. After a comprehensive assessment and identification, qualified before awarding such stars. There are five grades, i.e. 5A, 4A, 3A, 2A and 1A. Each A grade actually represents a different element of original resources, management, planning, market attractiveness and so on. Attractions are also categorized and evaluated from the above breakdown. The grade of an attraction is not fixed. If a scenic spot is evaluated as 5A, but its management and related standards are not up to standard, then the scenic spot will be reevaluated and downgraded to 4A or other levels.

5. Tourist Attractions Star Rating Standard

The star rating of a tourist attraction in China refers to the quality level of a tourist attraction in China. China's quality American tourist attractions are divided into different levels according to the relevant laws, mainly based on the resource landscape, focusing on the quality of the environment and the quality of service, taking into account the actual feelings of tourists, and so on. Such a star rating can only be awarded after a comprehensive assessment and identification. There are five grades, i.e. 5A, 4A, 3A, 2A and 1A. Each A grade actually represents a different element of original resources, management, planning, market attractiveness and so on. Attractions are also categorized and evaluated from the above breakdown. The level of tourist attractions is not fixed.

6. How many levels are the star rating standard of the National Tourism Administration

4A standard: "Classification and Evaluation of Quality Levels of Tourist Attractions" is proposed by the National Tourism Administration, which divides the quality level of tourist areas (spots) into five levels in terms of tourist transportation, sightseeing, tourist safety, hygiene, postal and telecommunication services, tourist shopping, operation and management, environmental protection of resources, attractiveness of tourist resources, market attractiveness, and so on. The quality level of tourist areas (points) is divided into five grades. The order from high to low is AAAA. the purpose is to strengthen the management of tourist areas (points), improve the service quality of tourist areas (points), safeguard the legitimate rights and interests of tourist areas (points) and tourists, and promote the development and utilization of China's tourism resources and environmental protection.

The new AAAAA grade puts forward higher requirements mainly in terms of details, culture and attraction features.

:7. National Tourism Administration five-star

1. According to different industries

Five-star hotels target the accommodation industry.

Five-star hotels are for the food and beverage industry, including hotels and restaurants, that is, restaurants, pubs, bars, multi-flavored halls, franchises, teahouses and other forms of food and beverage enterprises.

2. Different certification bodies.

Five-star hotels are rated by the National Tourism Administration.

Five-star hotels are rated by the National Hotel Restaurant Rating Agency.

3. Divided on different bases

Based on the five-star hotel's building equipment, hotel scale, service quality and management level.

The division of five-star hotels includes eight aspects such as architectural features, facilities, food quality, service capacity, management level, food safety, technology and environmental health.

4. Five-star hotels are the highest level of tourist hotels. The equipment is very luxurious and the facilities are more perfect. In addition to luxurious room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls, comprehensive services are more complete. It is the center of socializing, meeting, entertainment, shopping, recreation, health care and other activities.

8. The star ratings assessed by the National Tourism Administration's star rating agency are

Diamond and Crown Mark reference ratings. When rating Qunar.com, the rating will be based on a combination of user reviews and other information, as well as the stars rated by the National Tourism Administration. Diamonds represent better hotels.

9. How much is the star rating standard by the National Tourism Administration

Five-star hotels are the highest grade of tourist hotels. In addition to luxurious room facilities, it has a variety of restaurants, large banquet halls and conference halls with comprehensive services. It is the center of social activities, meetings, entertainment, shopping, recreation and health care.

The new version of the hotel star rating standard will be implemented from January 1, 2010 onwards. Compared with the old standards, the new standards place more emphasis on visitor comfort, for example, the score for room comfort has been raised to 35 points from the previous 10 points. The new standard also quantifies hotel services. For example, welcoming luggage handling can be categorized into four actions: putting luggage into the room in a timely manner, holding it gently, and so on. Each action is scored. In addition, the scores for recreational facilities such as swimming pools and golf courses have been greatly reduced. For example, the score of the swimming pool was reduced from 17 to 10.

10. How many levels of the National Tourism Administration's star rating standard

According to the "People's Republic of China *** and the country's star-rated hotels evaluation standards", the hotel is divided into five standards: one star to five stars. Star grade gold-plated five-pointed star as a symbol. The lowest one star, the highest five platinum stars. The higher the star rating, the higher the grade of tourist hotels.

Five-star hotels are the highest grade of tourist hotels. The equipment is very luxurious and the facilities are more complete. In addition to luxurious room facilities, the service facilities are complete. Various restaurants, large banquet halls, conference halls, comprehensive services are more complete. It is the center of socializing, meeting, entertainment, shopping, recreation, health care and other activities.

Four-star hotels, luxurious facilities, comprehensive service facilities, more service projects, excellent service quality, artistic indoor environment and excellent service. Guests can not only enjoy high-class material enjoyment, but also enjoy good spiritual enjoyment.

Three-star hotels, well-equipped, not only provide accommodation, but also conference rooms, recreation halls, bars, cafes, beauty salons and other comprehensive service facilities. This kind of mid-level hotel is the most popular in the world and there are many of them.

Two-star hotels, general facilities, in addition to rooms, restaurants and other basic facilities, but also a business department, post and telecommunications, beauty salon and other comprehensive service facilities. With a good service curve

Star-rated hotels are rated by the National (Provincial) Tourism Administration, by night for tourists to provide food and beverage and related services to the accommodation facilities. The star rating obtained indicates that all buildings, facilities, equipment and services of the hotel are at the same level.

The hotel can apply for a year after the star s opening, and approved by the star rating agency, you can enjoy the star and its logo for five years of use. Hotels that have been open for less than a year can apply for a preliminary star rating, valid for one year.

11. Tourism Bureau star certificate

5A certificate is a set of standardized quality level evaluation system, is currently China's tourist attractions (points) of the highest evaluation standards. Compared with the standard 4A-level scenic spots, it pays more attention to humanization and detail, better reflects the overall psychological needs of tourists for scenic spots, and highlights the visitor-centered and people-oriented.

5A-level tourist areas tour guides or leaders should have college education, of which no less than 30% of bachelor's degree or above. Requirements for documents, number and language to meet the needs of tourists. Putonghua up to the standard rate of 100%. The words of the tour guide (narration) are scientific, accurate and literate. Guided tour service is targeted and emphasizes individuality. Requirements for the cultural level of the tour guide or tour guide, much higher than the current cultural level of our secondary school tour guide threshold.