23. The air conditioning temperature in private rooms is too high or too low.

the attendant should take the initiative to adjust the air conditioner to normal temperature.

24. The guest has been drinking wine for a long time and is still drinking.

the waiter should take the initiative to ask the guests if they need to heat the dishes.

25. Guests should bring their own fruits or melon seeds.

the waiter should take the initiative to prepare fruit bowls for the guests.

26. Old people who are inconvenient to move eat.

the waiter should take the initiative to help the elderly.

27. The weather is cold, and the guests are ready to leave after eating.

The waiter should take the initiative to remind the guests: "Please put on your coat before going out. It's very cold or cold outside, so be careful to catch cold."

28. Two guests in the private room enter the bathroom at the same time.

the attendant should be able to take another guest to the public toilet on the floor.

29. When the guest eats the crab halfway, there is not much seasoning.

the waiter should take the initiative to add seasoning for the guests.

31. There are water stains on the ground.

the waiter should clean up immediately to prevent the guests from falling.

31. The guest takes out a box of medicine from his bag.

the waiter should bring a cup of boiled water immediately.

32. The guest stared at the dishes on the next table and was very curious.

the waiter should take the initiative to introduce the guests.

33. It's raining, and the guests are ready to leave after eating.

the greeter or security guard should take the guests to the car with an umbrella.

34. The guests are staring at the drinks at the bar.

the bartender should take the initiative to ask the guests and introduce them.

35. When the guest checks out at the bar, he looks at the front and back with the scorecard, and his eyes seem confused.

the bartender should take the initiative to introduce the details of the activity.

36. When I learned from the conversation that the guest's teeth had just been fixed.

the waiter should help the guests cut the food into small pieces, so as not to make them feel hard to eat.

37. When a guest with long hair is eating.

the waiter should give the guest a rubber band or hairpin to prevent the guest's hair from falling into the food.

38. When you see a guest with glasses eating hot food.

the waiter should take the initiative to hand over the mirror cleaning cloth to avoid the hot air blurring the lens.

39. When you see a guest's mobile phone on the table.

the waiter should use a small plastic bag to help the guests install their mobile phones.

41. When you see that the guest is pregnant.

the waiter can bring the guests complimentary hot milk.

41. A guest sneezed.

the waiter can ask the kitchen to make a bowl of ginger soup. Service details that move the guests 2

The guest room is the main resting place for the guests, and the room attendant has to undertake the daily service of the guests and has the most contact with them. The quality of room service directly reflects the overall management level of hotels and guesthouses. The reputation of hotels and guesthouses is mainly maintained by room attendants. Room attendants should pay attention to the following etiquette in their work:

(1) Wear uniforms according to regulations, dress neatly and pay attention to personal hygiene. Don't wear precious jewelry, don't wear heavy makeup, and don't eat smelly food before work.

(2) The service is polite, enthusiastic, thoughtful and proactive. After receiving the reception task from the reception desk, you should make preparations in time. When you meet the guests, you should greet them with a smile and give a welcome speech: "Hello! Welcome! " Address guests politely according to their gender and status, such as "Sir, Madam, Miss, Your Excellency". When talking with guests, the word "please" should be the first and "thank you" should be the last.

(3) When welcoming guests on holidays, special greetings should be given to the guests. Such as: "Happy New Year!" "Merry Christmas!" "Happy Thanksgiving!" "I wish you a happy holiday! "and so on. To the newly-married honeymoon guests, we should say, "Welcome to our hotel and sincerely wish you a happy wedding!"

(4) Take the initiative to help the guests with their luggage, but if the guests refuse your help, don't force them. Special care should be given to the sick and disabled guests.

(5) lead the guests to the door of the room, and invite them to advance after opening the door. Guests who don't know much about how to use room equipment should be politely introduced in detail; Whether the drinks in the refrigerator are charged or not should be politely informed to the guests; Briefly introduce the hotel facilities, such as the location of restaurants, bars and beauty salons, to help guests adapt to the environment. If the guests have no other needs, they should leave the room immediately, so as not to affect the rest of the guests.

(6) Send a cake to congratulate the guests on their birthdays. If guests are unwell, they should take the initiative to ask if they need medical treatment. They can say, "Please take care, do you need me to call a doctor?"

(7) Try to meet the legitimate requirements of the guests. If guests want to eat in the room, they should inform the Food and Beverage Department in time, and the meals should be handled with care when they are delivered into the room. Send mails, newspapers and magazines to guests in time; Change towels, soap, etc. frequently; Washing and ironing clothes for guests should be timely, without forgetting or making mistakes; If the equipment in the room is damaged, it should be repaired in time. If it can't be solved at the moment, you should explain the reasons to the guests, apologize and ask for understanding.

(8) When you meet guests at ordinary times, you should take the initiative to greet them and not turn a blind eye. When meeting guests, you should nod your head and give way actively, and you can't go hand in hand with the guests. If you have something urgent to overtake the guests walking in front, you should apologize first, and then speed up the pace of overtaking.

(9) Before cleaning the guest room, gently knock on the door and ask the guest's permission before entering. When cleaning the guest room, you should not flip the guest's belongings at will. If you need to move them during cleaning, you should put them back in place after cleaning. When cleaning the guest room, if the guests are working, reading and receiving visitors in the room, they should not peep or interrupt.

(11) When you need to enter the guest room and talk to the guests, you should be brief and to the point, and you can't delay. When a guest calls into the guest room, the door should be half closed. If the guest asks you to sit down, you should politely decline. When there is a "Do Not Disturb" sign on the door, you can't break in without authorization.

(11) If you accidentally break the cups and plates at work, you should apologize and clean them immediately; If guests accidentally damage consumables, they should be comforted and replaced immediately, and they should not show boredom and blame.

(12) You can't take advantage of your work to inquire about the private situation of the guests, such as age, income, marital status, etc. You can't ask for anything from the guests, and you can't take anything thrown away by the guests.

(13) Don't get together with other waiters to discuss the appearance, physical defects and behavior habits of the guests, and don't give them nicknames. Keep quiet at work, and don't talk loudly or laugh with others. You can't run in the corridor, causing tension. Speak softly when working at night, so as not to affect the rest of the guests.

(14) When guests are talking, don't interrupt or interfere in other ways. You can't ask for payment in front of guests and visiting friends. At work, if guests get in the way, they should be polite and ask for help.

(15) If you make mistakes in your work, you should take the initiative and sincerely apologize, and you can't argue irrationally and pass the buck. Listen to the complaints of guests patiently, accept them humbly and correct them immediately. Even if the fault lies with the guests, don't argue with them. After the guests are cooled down, explain them tactfully, eliminate misunderstandings and gain understanding. We should still serve the guests who have complained warmly and thoughtfully, and we can't ignore them.