Tourism major is a popular major that many students will choose after entering the university. This major can not only take us to appreciate the humanistic knowledge in many places, but also let us learn to interact with people in real jobs. The following is the "model essay on the experience of tourism professional training report" compiled by me for your reference only, and you are welcome to read it. Fan Wenyi

According to the arrangement of the teaching plan, under the care of the leaders of the school and the department, our tourism teaching and research section organized the students majoring in tourism management to have a 51-day internship from the end of X to the middle of X in xx, which successfully completed the specified objectives and tasks and achieved the expected purpose. Now it is summarized as follows:

First, adequate preparation is the premise of doing a good job in internship

This internship is the teaching plan. We started to prepare from the end of X, contacted the internship unit and discussed the related matters of internship. In the middle of X, we sent someone to xx to solve the specific problems in the process of students' internship, including the further implementation of internship units and the life of interns. We also held several meetings to mobilize, explain clearly the purpose, significance, objectives, tasks and specific requirements of this internship, unify students' thinking, and lay a solid foundation for doing a good job in internship

Second, solid measures are the guarantee for doing a good job in internship

1. Doing a good job in ideological and political work

It is very important to do a good job in students' propaganda and ideological and political work. Department leaders attach great importance to this, put forward clear requirements and make ideological mobilization among students several times in person, so as to truly unify their thoughts into the internship. The leading teachers can carefully prepare and carefully analyze the subjective and objective factors in combination with their own internship experience, practical experience, social experience and students' professional reality and ideological reality, so that students can understand the purpose, significance, objectives, tasks, methods, requirements, possible contradictions, difficulties and solutions of this internship. Make the problem clear, deep, thorough and comprehensive, and lay a solid ideological foundation for the smooth development of internship. In the specific work practice, we also carry out publicity and education in combination with the socialist concept of honor and disgrace in the new period with "xxxx" as the main content, and combine ideological education with social practice, requiring students to carry forward team spirit, show the good moral outlook of college students in the new period, maintain the good image of the school, The "Four Behaviors" educational activities with the theme of "adding color to the department, contributing to the society and building an image for ourselves" stimulate students' enthusiasm and set off an upsurge of comparison, learning, catching up, helping and surpassing. At the same time, students should be given safety education (such as food hygiene safety, traffic safety, water, electricity and fire safety, anti-theft safety, etc.) and ideal and belief education. Extensive publicity was given to the advanced models emerging in the work through blackboard newspapers and other means, and people around us were educated by things around them, which played a good role.

2. Do a good job of division of labor and cooperation

Keep regular contact and communication between students, students and internship units, students and schools, internship units and schools, and teachers who lead the team, timely transmit all kinds of information about internship, listen to the work guidance of leaders, suggestions of internship units and reasonable requirements of students, and lead teachers to make decisions that are conducive to internship work, so that the "three" can truly become one. Because of the clear division of labor and strong cooperation, it is natural to know the situation like the palm of your hand, hold on to the problems, keep the relationship smooth and make the students feel comfortable in the process of leading the team. During the internship, there was no serious violation of law and discipline that I was worried about beforehand.

3. Do a good job in attendance assessment

We have formulated the internship requirements for students majoring in tourism and the eight disciplines for doing an internship well, and each student has signed the internship guarantee for students majoring in tourism. According to the different situations of internship units and students, we divide the whole class into three groups, which are arranged in two scenic spots and a travel agency respectively. In each group, it is clear that a team leader is responsible for the assessment and leads teachers to patrol to ensure the quality and effect of attendance assessment. Anyone who asks for leave must be approved by the leaders, team leaders and leading teachers of the internship unit, and all of them are indispensable. Sick leave must also hold a hospital certificate at or above the county level. Before the internship, we formulated the Detailed Rules for the Implementation of Percent Assessment of Interns from four aspects: morality, ability, diligence and performance, so that students can learn and understand it and link it with credits. The assessment adopts various methods and means such as interview, investigation, mutual evaluation and comprehensive evaluation of internship units, combined with attendance and other performances and achievements. The assessment is divided into two parts, the initial evaluation and the general evaluation, and finally the comprehensive evaluation. Each intern is required to fill in his "Internship Manual" carefully while doing a good job, and write articles and practice papers to communicate.

4. Do a good job in family service

Students have a good living environment at school and study regularly. After arriving at the internship unit, some changes have taken place, and psychological contrast and physical discomfort have brought a series of new situations and problems. Our teachers can grasp the situation in time, be considerate of students, provide services for them in time and solve their practical problems. For example, we live in a university hostel. The house is old, the sanitary conditions are unsatisfactory, and the weather is hot. Students are all sweaty when they come back from work. Bathing has become the most basic requirement, but the hostel cannot be open every day. In view of this fact, we actively negotiate with relevant units to help solve it if possible. In line with the guiding ideology of saving money for students and improving their living environment, it has finally been satisfactorily solved, creating a pleasant living environment for students.

5. Do a good job in internship guidance

During the internship, according to the professional nature of students, age characteristics, the law of skill formation and the situation of the internship unit, we should try our best to unify "what we should know", "what we should know" and "what we should be able to do", focus on improving the adaptability, and work out an internship plan with the internship unit. First, two types of "experts" with rich knowledge and rich experience are invited as practice instructors, and students are allowed to imitate and teachers guide them through counseling and demonstration; Second, let interns form their own "tour groups", talk seriously, practice in turn and listen to each other; Third, take the initiative to give lectures for tourists and let them comment; The fourth is to lead teachers to organize exams, compare them with each other, and correct problems in time. Fifth, the students who have made rapid progress and relatively strong adaptability are entrusted with an important task-"actual combat drills". The sixth is to carry out regular, multi-faceted and multi-level job rotation and exchanges. Although some positions are not highly related to majors, they are also fresh for college students who have made a leap from "small three dimensions" of classrooms, dormitories and canteens to "big three dimensions" of schools, families and society, so that they can get in touch with society more comprehensively, understand society and serve society better. While learning business skills, you can also gain relevant management skills, and understand how the internship unit works as a big organism, and the relationship between the upper and lower levels, departments and departments, and within departments. Every post has its own characteristics and knowledge. Being familiar with these situations is of great benefit to enriching practical experience, improving adaptability and promoting teaching and learning. During the internship, it happened that China Xuxiake International Tourism Festival was held in Wuxi. We seized this once-in-a-lifetime opportunity and sent three outstanding students to participate in the service work of the Preparatory Committee, so that they could experience the atmosphere of major international festivals and the requirements for service talents, and also enriched their internship experience. Experience of training report for tourism major Fan Wener

1. Basic information of internship

1. Internship time: 21xxx x x x x x x x x x x

2. Internship purpose: Through this internship, I can better integrate into the society, exercise myself and persevere in everything I do. At the same time, I also improve my ability to analyze and solve problems independently, as well as my organizational ability, so that my overall quality can be improved.

II. Overview of Internship Unit (xx Travel Agency)

xx Travel Agency is a tourism business entity with independent legal personality founded by xx County Federation of Trade Unions and approved by the National Tourism Administration, and is a branch of China Staff International Travel Agency in xxx. At present, the agency has a comprehensive management and service system, and has a group of experienced, down-to-earth and efficiency-oriented tour guides and management personnel. In 2111, it was rated as "Tourist Satisfaction Unit" by the Provincial Consumers Association and awarded a bronze medal.

xx Travel Agency, entrusted by the County Federation of Trade Unions, specifically undertakes the recuperation work of model workers, advanced producers (workers) and cadres and workers, undertakes the transit teams organized by trade unions and travel agencies all over the country to come to xxx for recuperation, and can also independently organize other units, travel agencies, individuals and families to come to xxx for tourism, vacation and sightseeing.

the travel agency adheres to the tenet of "customer first, quality first, based on trade unions, serving the society", builds its reputation with high quality, strives for development with high quality, adheres to the standpoint of customer needs, and meets the requirements of our customers with diversified tourism services and special tourism contents.

Third, the main internship content

As a tour guide, how to make the guests feel happy during the tour, how to convey the beautiful scenery of Qiandao Lake to the guests in the process of leading them around, how to make their work recognized by the guests, and how to organize their own team well are all key issues. So I chose to practice in a travel agency. Through contact with guests in practical work, we can improve our business ability, accumulate experience in group tour, and learn the skills and language expression of group tour.

After the Spring Festival, my internship will also begin. Finally, it's time to practice. I learned from my senior long ago that there was an internship task in the second half of my junior year. At that time, I was eagerly looking forward to this day. Because everyone can't stand the current cramming teaching day after day, although I learned from my senior sisters that internship is not as happy as I thought. Based on my overall plan, I decided to contact a travel agency called xxx for an internship. I was lucky enough to come to xx Travel Agency for an internship, where I learned a lot of knowledge from different people and things and benefited a lot. He gave me a lot of good advice at the beginning of the internship, which made me want to know the actual situation of this travel agency-is the workflow they did consistent with what the book said? How does the actual tour group work?

Fourth, internship results

Because the travel agency is small, the work of the staff there is clearly divided. It is mainly divided into four parts: outreach, planning, finance and logistics. Outreach is the busiest unit in the whole company. In addition to the ongoing business, we must take the initiative to contact people who have had business contacts, and even keep in touch as long as we know people in the industry. This workload is great, but establishing such a developed interpersonal network is also very important for outreach, especially for tourism outreach. Small travel agencies like the company are often engaged in tour groups that cooperate with big travel agencies, or small groups that cooperate with foreign travel agencies. They should not only ensure the quality of the team, but also make the cooperative travel agencies feel sincere and trust, so as to continue their cooperation in the future. Therefore, outreach work is very busy. In principle, the work of planning and dispatching is to arrange related matters for tour groups, such as arranging tour guides, hotels, trains and air tickets, but there are often some problems in the work of planning and dispatching. For example, the number and type of hotel rooms designated by the tour group have changed, which affects the price of rooms, or the number of rooms is insufficient. If such a result is directly told to the travel agency, it is likely to cause dissatisfaction among the travel agency and even affect the operation of the tour group. Although it seems that there is nothing wrong with the adjustment, the problem really lies in this link. The company's planning usually coordinates the problem by talking to the person in charge of the hotel, of course, this coordination is based on technical communication. If it is a very formulaic coordination, there will generally be no change. I met this problem when I was studying in the company. Sometimes a business plan can be solved by phone, but an inexperienced intern like me can't.

during this period of internship, I gradually learned and became familiar with the working steps and procedures of xxx local tour guides, and also learned the professional tour guide words that belong to xxx tour guides, learned most of the itinerary, became familiar with the specific routes on the island, distinguished the location of the Olympic dock on the island, some information about tourist cruise ships, and some details of xxx tour guides during the tour. I went to Wulong Island, Longshan Island, Mei Feng Guandao, Shenlong Island and other major attractions with the tour group.

V. Summary

In this internship, I deeply realized the importance of personal preparation, learning and handling things in advance for professionals engaged in tourism, especially front-line personnel who have direct contact with guests. These have almost decided whether a person is suitable for tourism. Tourism contacts a wide range of things and is more flexible, so it also puts forward higher requirements for tourism professionals. I think all these need to be studied step by step and summarized constantly. Internship is an opportunity to feel the environment with my own eyes and ears. Through this internship, I have benefited a lot. I have a more detailed and profound understanding of my major and realized that many things I can't learn in school are no longer limited to books, but have a more comprehensive understanding. Thus, I have a deeper understanding of my own shortcomings and which direction to work hard in, which I didn't know before. I think through this internship, I will realize more of my own shortcomings, study harder at school, be more strict with myself, strive to combine theory with practice, dare to practice and be a qualified graduate! This is also the beginning of our initial involvement in society, and we are moving towards a beautiful and cruel future. I have always believed in my own ability. Even if the road of life is like a highway extending in all directions in Shunde, there is only one direction, and that is to move forward and never give up, never back down! Experience of training report for tourism major Fan Wensan

Working in a travel agency, I not only got in touch with the reception work of the front desk attendant, but also got in touch with the internal operation of the travel agency, and got a full understanding and study of the operation of the tourism market to a certain extent. In addition, my observation on the daily management and scheduling of travel agencies will help me to have a deeper understanding of the subjects I have learned, such as management and human resource management, and further improve my knowledge system and improve my management ability. It is of great help for me to realize my own needs in today's market that needs professional technology and all-round talents, learn from each other's strengths, make up for and further study, and it will be of great help to me in my future study and life.

In the reception work, we should properly distinguish the conversation and manners when talking with the guests about the tourist routes. Because the guests' first impression of you is very important, how to make the guests trust you in a short time and then participate in your team work is a good premise. In my opinion, the first thing is to smile and make the guests feel kind.