1. establish and improve various rules and regulations of housekeeping department.

The existing rules and regulations of the housekeeping department are extremely incompatible with the actual situation in daily business activities, and there are some problems, such as "multiple sets of duties for the same post", "no unified standard for service operation" and "diversified and arbitrary reference standards for management punishment", which seriously hinder the development of the housekeeping department in the direction of standardization, standardization and procedure. In 2116, a complete set of housekeeping management system will be established, including: Organization Structure and Post Establishment Chart of Housekeeping Department, Job Description of Housekeeping Department, Work Contents of Housekeeping Department, Work Standards and Operation Flowchart of Housekeeping Department, Regulations on Rewards and Punishment of Housekeeping Department and Measures for Job Assessment of Housekeeping Department. Through the unified formulation of the above management system, employees in all positions can be more clear about their work content, standards and norms of various work operations, further improve service quality and work efficiency, and at the same time, it is conducive to the in-depth development of various management work.

second, department cost control.

1. The linen washing cost has always been an important part of the department's variable cost. We can change the current system of changing linen in guest rooms into the system of changing linen in one guest, so as to reduce the number of linen washing changes, which greatly reduces the linen washing cost on the one hand, prolongs the service life of linen on the other hand, shortens the working time of waiters and improves work efficiency. After preliminary estimation, this method is adopted for one year.

2. Strictly control the amount of various consumables in the room. In principle, the system of "one guest for one change" or "replacement after use" shall be implemented for all kinds of consumables in the guest room; The unused toiletries that the guests insist on replacing must be fully recycled and refilled under the premise of ensuring the sanitary quality; For teams and conference rooms with room prices below 61% discount, reduce the number of toiletries and only equip them with "shampoo" and "bath lotion"; According to preliminary estimation, adopting this method will save about 32,111 yuan of variable costs a year;

3. Strict control of the use of "water, electricity and gas" is also one of the important measures of "saving energy and reducing consumption". ① The consumption of water in the guest room is mainly divided into "drinking water" and "domestic water". When changing the drinking water in the guest room, the remaining water in the bucket should be combined and filled for secondary use under the premise of ensuring sanitary conditions, so as to prevent the waste of drinking water resources; For "domestic water", the phenomenon of "running, running, leaking and dripping" is mainly prevented by careful inspection, and the phenomenon of constant running water in the toilet in the guest room, water leakage at the water pipe joint between the guest room and the public bathroom, water dripping from the shower nozzle in the guest room bathroom and water running from the pipe well are completely eliminated; In addition, some technical innovations can be carried out, such as controlling the water flow by improving the nozzle under the condition of ensuring the spray pressure; Fill the water tank of the toilet with sand bottles to reduce the water consumption of the toilet. 2. Save electricity. First of all, we can enhance the awareness of energy saving and consumption reduction by modifying the operating requirements of cleaning the room and training the waiters, turn off all kinds of electrical equipment in the public bathroom on the floor at any time, and try not to use electrical equipment when cleaning the guest room. Secondly, when guests are in the room, they should take the initiative to ask for their opinions and turn off the switches of all kinds of electrical equipment that are not needed for the time being; Under the premise of meeting the lighting standards stipulated by the state, the bedside lamp in the guest room will be changed from the current 41W to 25W, which will further reduce the electricity consumption in the room. ③ The saving of gas is mainly reflected in the use of central air conditioning. We must work closely with the engineering department to reasonably shorten the start-up operation time according to the actual situation of the day, such as the passenger situation and temperature, so as to realize the saving of the overall gas consumption. According to the preliminary estimation, adopting the above method will save about 1,111 variable costs in the use of "water, electricity and gas" in one year.

third, department training.

Housekeeping department should pay close attention to departmental training in 2116. In the early stage, it can provide all employees with standardized training in manners, service awareness, work content, work standards, operation skills, equipment and facilities maintenance, etc. according to the formulated rules and regulations, so that employees in each position can clearly understand their post responsibilities, work content, standards and norms, and know how to carry out their work, so as to truly achieve "targeted"; In the middle and late stage, according to the problems in the actual operation of the housekeeping department, we can carry out special training in energy saving, room service English and service quality improvement, so as to deepen the service work of the housekeeping department; Gradually establish and improve a complete room job training system, and constantly improve the comprehensive service quality of room attendants, so as to improve the overall service level and work efficiency of the housekeeping department. The training will be carried out once every quarter, and the training content will be submitted to the hotel administration department for review in the first month of each quarter, and it will be revised and improved according to the audit opinions, and one month will be selected from the three months of each quarter to be specifically organized and implemented (depending on the business situation in the quarter).

4. Salary, monthly bonus and assessment.

For a long time, the housekeeping department has lacked the necessary assessment mechanism, and there are serious disjointed and irrelevant problems in terms of salary payment, monthly bonus payment, excellent evaluation of departments, selection and promotion, and there is no good competition mechanism and development space among employees, which seriously hinders the process of sustainable development of housekeeping department. In order to achieve the goal of "rewarding diligence and punishing laziness, commending the advanced" and form a good work style in the housekeeping department, the following work will be carried out in the next year's work:

1. Salary. According to the salary grading standard of the hotel in 2116, the salary standard of the housekeeping department can be set at three levels: A, B and C, from the foreman to the waiter.

payment standard and method: according to the monthly comprehensive assessment, the waiter's salary is graded (Grade A, B and C) and reported to the hotel administration department for review. After the approval, the financial department will pay the graded salary to the employee's salary account around the 7th of each month;

2. Monthly departmental award. According to the post establishment of the department and the difference in the number of people in the actual work operation, the funds are accrued from the total wages and distributed as monthly departmental awards to encourage employees with good comprehensive performance.

payment standard and method: according to the monthly comprehensive evaluation, the monthly awards of waiter departments are graded (A, B, C). In principle, employees who can get A-level salary in the current month can enjoy A-level monthly awards, and so on; At the same time, the grading results will be reported to the hotel administration department for review. After the approval, the grading bonus will be distributed to employees in cash or transferred to the salary account by the finance department around the 21th of each month.

3. Job evaluation and assessment. Establish an assessment record book for each employee of the department, make detailed assessment and score for each employee's daily labor discipline, service quality, work completion and other contents in accordance with the provisions of the working standards and procedures of the housekeeping department and the regulations on rewards and punishments of the housekeeping department, make a summary registration of the daily deduction or reward points, calculate the score every month, evaluate the grade, and link it with the salary of the current month and the monthly prize of the department to form a linkage mechanism; At the same time, the monthly assessment grade will also serve as an important basis for individual post adjustment, promotion and year-end evaluation of departmental employees.