The ways to improve employees' service awareness are:

1. Pay attention to employees' innate quality

As we all know, differences in personal quality will lead to differences in services. Therefore, first of all, we should do a good job in employee selection, which requires the manager to ensure the recruitment of employees. What we need are employees who have certain social relations and communication skills, are smart, flexible, optimistic, honest, educated, temperamental and have certain work experience. Only such employees can bring a kind of vigor to the company and inject vitality into the service.

2. Pay attention to the training of employees

After employees join the company, we should do a good job in their training. First of all, let them know about Concord and integrate into Concord's corporate culture; Secondly, we will give theoretical training to waiters and cashiers according to their job descriptions, the company's service standards and other systems, and then enter practical training after passing the examination. In this process, we will set an example for them to learn, so that they can operate under the guidance of excellent employees, and finally they can take up their posts after passing all the theoretical and practical examinations. Third, after taking up their posts, they should still be trained through class meetings or other organizational forms to continuously enhance their service awareness.

3. Pay attention to and care about employees

As a manager, it is impossible to deal with customers all day, but only front-line employees are really face to face with customers. Therefore, first of all, we should sincerely consider the employees, such as arranging their accommodation and scientific scheduling, so that employees can combine work and rest and solve their various difficulties in time. Only in this way can employees realize that the company attaches importance to them, so that they will work harder and their service awareness will continue to improve.

4. Reasonable rewards and punishments

We also need to quantify service standards, formulate detailed rules, and score employees' daily work and performance. The standards to be formulated should be detailed to every detail of the work, and every employee should be treated equally and impartially. Give certain material and spiritual rewards to employees who have done a good job in service (issuing bonuses or reporting praise); Employees who do not do a good job in service should be punished (criticized or fined). In this way, employees realize that the quality of their services is directly related to their immediate interests, and they will consciously pay attention to every detail in the daily service process, thus naturally improving their service awareness.

5. Managers lead by example

As the saying goes, "fish begins to stink at the head", as a manager, we should pay special attention to our work, because employees are watching us. Managers should also serve and receive customers. Especially when the work is particularly busy, the employees are too busy, so we have to help. At this time, we should regard ourselves as a waiter rather than a manager or accountant, and provide services in strict accordance with our service standards. In addition, it is necessary to do a good job in the health work in the contracted area, so as to set a good example for employees. In this way, employees often think: "Even the manager's accounting service is so standard, so should we!"

6. Pay attention to your daily work

The ancients said, "I am in this mountain, how can I tell, through all these clouds?". In the usual service process, employees often expose many problems because of busy business or their own neglect, so we have to correct them by changing shifts or talking. In addition, we should set up a service model, because everyone has a herd mentality, and no matter how many and detailed the written regulations are, it is not as educational as a realistic model. In this way, other employees will compare themselves with him, thus forming an atmosphere of learning and service, thus improving the service awareness and level of employees.