On February 28th, 20 19, the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement, stipulating that the telephone number of market supervision complaints before the end of 2020 will be 123 15.
According to the regulations, 1233 1 is the unified telephone number for reporting complaints by the national food and drug administration. In addition to telephone, units and individuals can report the illegal acts of drugs, medical devices, health food and cosmetics in the process of development, production, circulation and use, as well as food safety violations in catering services to the regulatory authorities by means of letters, networks, faxes, visits and text messages.
Food and drug supervision departments at all levels should establish specialized agencies to accept reports. After receiving the complaint, the institution shall be managed in a unified way, with a person in charge, and make a decision on whether to accept it within 5 days. The object of the complaint and the illegal act are clear, which belong to the jurisdiction of this administrative region and shall be accepted. Generally, the time limit for all settlement is 60 working days. If the situation is complicated, the extension period shall not exceed 30 working days.
Since then, all complaints and reports claiming that the subject of the report caused death, involved high-risk products such as blood products and vaccines, and attracted the attention of mainstream news media must be treated as important complaints and reports.