The Importance of Emotional Management in Catering Management

Abstract]Emotional management, that is, managers with sincere feelings, enhance the emotional connection and ideological communication between managers and employees, to satisfy the psychological needs of employees,

To form a harmonious and cordial working atmosphere of a management style. Emotional management can best reflect the affinity of cultural management, the core of which is to stimulate the enthusiasm of the staff, to eliminate the negative emotions of the staff

Modern catering industry, there is a common phenomenon, that is, the grass-roots service personnel mobility, in the end, what is the reason for this? The lack of emotional management is one of its

important reasons.

[Keywords]Emotional Affinity Communication I. Definition of Emotional Management

The so-called Emotional Management is a management style in which managers use sincere emotions to enhance the emotional connection and ideological communication between managers and employees

to satisfy the psychological needs of the employees, and to form a harmonious

cordial working atmosphere. To create a high-performance, high-loyalty

enterprise, managers should not only have a scientific business philosophy, rational way of thinking,

more focus on the use of "emotional management".

Second, the importance of emotional management in the management of catering

Now catering and other service industries, the customer flow frequency is extremely high, which requires

perfect system to support the operation of the service system, but also requires a group of people who are familiar with the business