About the waiter's work summary 5

Waiter originally refers to a fixed place to provide a certain range of services, there are male waiters, there are female waiters; now usually refers to hotels, restaurants, KTV, D hall and other entertainment venues, to provide guests with the necessary services. The basic duties of the waiter are: to meet and greet customers; to provide a variety of appropriate services; to answer customer inquiries; to solve the problem for the customer; to the best mood and attitude towards the customer's various unstable emotions; to deal with customer complaints in a timely manner, and to give the guests a satisfactory answer. The following is my collection of the work of the waiter summarized 5 model, welcome to learn from reference.

On the waiter's work summary of 5 (a)

Review 20__ years may have lost, sad, successful, happy, but that does not matter, is the past, we have to work hard is the future, there are many people say my personality has changed, I believe. I'm really satisfied, there are many, many things pressured me, I still insist to go through, my life, the emotions are the same as the light on, although there are no ups and downs, at least also experienced some storms, sweet and sour, once and for all the ups and downs and difficulties, sometimes I really wai condensation me, I have been thinking that I'm which is wrong, why is it like this? I am also time and time again to cheer for themselves, time and time again to stand up, I am thinking, even if there is no me, the earth as the same as the rotation, things are the same as the solution, I do not want to be weak, cowards, destiny in their own hands, I believe that tomorrow will be better, hello, I am good, everyone will be good.

The work is summarized as follows:

First, training:

1, tray essentials, room delivery process.

2, large, medium and small banquets in various departments to help run the dish of the relevant knowledge to explain.

3, hotel-related system training and supervision.

4, out of the dish pathway related to safety awareness.

5, the team to learn the sauce production.

Second, management:

1, the superior is the model of the subordinate, I have always insisted on leading by example, so my team is very united.

2, I am the same to anyone, fair, just and open to do things.

3, people-oriented, people and people's personalities multifaceted management style.

4, 20__ year passages annual number of people leaving 23 people, 20__ passages annual number of people leaving 4 people, 20__ year is more stable year.

Third, as I myself, is responsible for the work of food delivery.

1, responsible for the hall surface of the sauce run.

2, passing dishes out of the corresponding output and control.

3, the coordination of the manpower to pass food.

On the waiter's work summary 5 (two)

Over the past year, in the company's party committee's correct leadership and care to help, I conscientiously study the "three representations" of the important idea, firmly establish the "eight honors and eight shames" as the main theme of the "eight honors and eight shames" as the main theme of the "eight honors and eight shames" as the main theme of the "eight honors and eight shames". Eight honor and eight shame" as the material of the concept of honor and shame, in accordance with the work of the party committee to determine the work of the idea of service with a smile for their own responsibility to customer satisfaction for the purpose of basing themselves on their own duties, dedication, and do a good job at the grass-roots level of telecom customer service work. Now on my work throughout the year is summarized as follows:

First, study hard, keep abreast of the times

Theory is the precursor to action. As a telecommunications service personnel at the grass-roots level, I y appreciate that theoretical learning is not only a task, but also a duty, but also a realm. Over the past year, I insisted on diligent study, and strive to improve the level of theory, strengthen the potential of thinking, focusing on the theory of contact with the practical, with practice to exercise self.

1, focus on overcoming the ideological "inertia". Adhere to the system, according to the plan for theoretical study. First of all, the theoretical study is not regarded as a "soft target" and additional burden, consciously participate in the quarterly party class centralized learning; secondly, according to the self-study program, adhere to the individual self-study, carry forward the spirit of the "nails", squeeze the time optics, correctly deal with the contradiction between work and study, not because of busy work and neglect learning, not because of busy work, not because of busy work and neglect learning. Not because the work is busy and ignore learning, not because the task is heavy and relaxation of learning.

2, focusing on theory and practice. In the work of the theory to guide the solution to practice, the purpose of learning is to apply, to the guidance of the theory, and constantly improve the potential to analyze and solve problems, enhance the work of principle, systematic, predictive and creative. To the company over the past three years, I focus on the theory into a scientific way of thinking for the self, into a correct grasp of the actual work, into a guide to the work of the ideas and methods, and attentively study the new situation, to solve new problems, out of the new way, to overcome the old ideas, and to guard against "empiricism", expanding the thinking.

Second, based on their own duties, love and dedication

As a customer service staff, I always adhere to the "do a good job of simple things is not simple". Work seriously treat every thing, whenever encountered complicated trivial, always heart, hard to do; when colleagues encounter difficulties need to shift, can put down the rest of the time without complaint, do a good job of work plan, resolutely obey the company's arrangements, devote themselves to work.

On the waiter's work summary 5 (3)

20__ year is coming to an end, this year is a busy year, is a brilliant year, the hotel in the care and support of the higher-ups, in the correct leadership of the manager of the so-and-so, through the concerted efforts of all the staff, hard work, and achieved great results, the occupancy rate is always maintained at more than 90%. The occupancy rate has been maintained at more than 90%, the hotel's performance has reached record highs, in terms of safety, health, service and other aspects of the relevant departments have been affirmed and the guests unanimously praised. As an employee of the hotel, I have made good achievements through my own efforts, and I have been awarded as an excellent employee by the hotel for many times and have been rewarded. I mainly from the following four aspects of my work.

First, respect the leadership, follow the command.

In the usual work, a deep understanding of the intentions of the leadership, acceptance of leadership, obedience to the arrangements, in accordance with the requirements of the leadership to do, do not shirk, do not pull the wool over the eyes, do not play smart, the work of the uncomplaining, hard-working. For the leadership praise and reward, can be correctly treated, not arrogant; for the leadership pointed out that the shortcomings in the work can be corrected in a timely manner, not violent and not give up. To be able to complete the work tasks assigned by the leadership, often praised by the hotel and the manager of the Department of Rooms.

Second, compliance and discipline, good service.

Comply with the rules and regulations set by the hotel, do not be late, do not leave early, on time to and from work, deal with the relationship between family and work, no leave records throughout the year, to do a full attendance at work. Strictly in accordance with the workflow and leadership requirements for good service, do not leave dead ends when cleaning the room, spotless, clean, clean and tidy, for the guest service, can correctly use civilized language, to be careful, enthusiastic, patient, as far as possible for the guests to meet the requirements of the guests, can not be met, for the guests to explain clearly, to obtain the understanding of the guests. Check the room, found that the loss of hotel items, timely check with the guests, the need for compensation, clear facts, reasons, so that guests are satisfied.

Third, unity and cooperation, regardless of gain or loss.

and the hotel staff to mingle, good solidarity, mutual help, care and love colleagues. In the work, their work is completed, can help other colleagues in a timely manner, not afraid of hard work, not afraid of tired, on call, do not play the eye of the beholder, and colleagues have misunderstandings, to work first, do a good job communicating, eliminating misunderstandings, **** with the good work. In life, the colleagues of the false cold, colleagues sick, can call in a timely manner to greet and visit the hospital, colleagues have something at home, to understand clearly, timely care to help, as a way to enhance friendship and promote work.

Fourth, learning with an open mind, trying to improve.

Although room service work for seven or eight years, but in the hotel each time the organization's basic skills and safety training, the importance of thought, action, proactive. Do ear to, eye to, mouth to, heart to, hand to. Learn to take notes, listen carefully, ask questions if you don't understand, go home and study in time to deepen the impression, work, carefully figure out the correct application, don't understand, won't teach the leadership, teach colleagues, understand and understand, don't leave a blind spot, so that their own level of service and personal qualities and then on a new level.

Existing shortcomings and problems:

1, sometimes the work enthusiasm is not high, not too positive, there is the phenomenon of procrastination. Sometimes check out more, time is tighter, room hygiene cleaning is not careful, there are still missing places. Check the room, more supplies, sometimes there is the phenomenon of forgetting to register, to the individual and the unit has caused losses.

2, the level of service needs to be improved. Civilized polite language used less, the attitude is more rigid, lack of initiative.

In the new year, in the care and support of the higher-ups, under the correct leadership of the manager of so-and-so, I will seriously do my job, and strive to improve their level of service, unity of colleagues, and be proactive, so that they will listen to the words, will serve, will learn, and all the staff of the hotel together in unity and coordination, **** with the efforts to make the hotel in the new year is red-hot, the performance of the rapid progress, and the section high! The hotel is a great place to work.

On the waiter's work summary of 5 (four)

For half a month of the restaurant waiter training course is over. In order to better carry out the management and organization of the training course in the future, the organization and management of the training course is now a summary of the work of the management of the training course in order to better accumulate experience for the management of the work of the training course in the future, the work is summarized as follows:

A publicity, organization and launch of enrollment

Through the distribution of promotional leaflets to the community, so that more people and the community to understand the existing situation of the restaurant waitress and the importance of holding a restaurant waiter training course, the training course will be held for the first time. The importance of organizing training courses for restaurant attendants, through training is the basic way to improve the business quality and basic skills of Songyang restaurant attendant team. Let more restaurant servers licensed to work for the Songyang restaurant waiter team to lay the foundation for the healthy and orderly development of the license is the trend of the future, so through a variety of forms of publicity channels to publicize and mobilize.

1, by the Xiping Center into a technical school to the townships belonging to the adult technical school decentralized restaurant waiter training course notice.

2. Notification of the restaurant waiter training course was decentralized to the community by the teachers of Xiping Adult Technical School. Therefore, through a variety of channels for publicity, enrollment publicity in place, this training course *** enrollment of 74 students.

Second, the management of the training course

Through the publicity and mobilization work in the early stages, at the end of May to determine the list of trainees in the training course, on June 2, the opening ceremony was successfully carried out. Agricultural Bureau and the Education Bureau of the leadership are present to speak, and put forward high hopes to the students, the student representative Zeng Chunxiao also expressed to all the leaders present, said that the students will not let down the leadership, the teacher's high hopes, and learn the basic knowledge and skills of the restaurant waiter, and strive to excel in order to return to the leadership and the community.

Training class *** training 15 days, the theory of the examination and the practical examination is completed in half a day, the training course organization and management achievements, 74 students, 74 students to participate in the examination and certification, the examination and certification of 74 qualified, the qualification rate of 100%.

1, the school leadership in conjunction with the class teacher in the opening ceremony in a timely manner to study the establishment of the class committee, the class committee to supervise and manage the training course students' learning. By the class teacher personally grasp the attendance of students sign in work, serious students attendance, the establishment of a strict leave system, the attendance and assessment, assessment of advanced students, fully enabling students to recognize the importance of learning, so every day training students' attendance rate reached 98, 6% or more.

2, in a timely manner with the teachers to strengthen horizontal contact, the timely distribution of a variety of training materials, to encourage students to study seriously, to master the basic knowledge and basic skills of the restaurant waiter, timely organization of students to strengthen the training content of the study and review.

3, actively encourage trainees to participate in training every day, and correctly deal with the contradiction between work and study. School research to the trainees every day at noon to issue fast food coupons for the trainees to solve the difficulties of dining during the training period.

4, classroom teachers often instill safety education to students, tighten the safety of a string, educate students to pay attention to the safety of the way to school and after school, put the safety of the work of the most important position, to the end of the training did not have a safety incident, all students are happy to participate in training, happy to go home to reunion.

5, the class teacher often talk with students, to strengthen the ideological work of students, the exchange of each other's insights, close to the students, anxious students of the urgency of the idea of the students, so that students feel at ease to participate in training and learning.

Third, the file data collection and management

1, in time for students to fill in the basic situation of students, timely submission of copies of ID cards and photos.

2, in time to do a good job of the student registration form and file form, and in time to check with the students themselves to ensure that the information is correct and complete.

3, carefully fill out the vocational skills trainee roster (spreadsheet) and vocational skills appraisal registration form, and submit it to the Labor Bureau in a timely manner for certification.

4, and actively collect a variety of learning materials, vertical exchanges with the students, so that each student has a learning and review materials for students to review the examination to be fully prepared.

In short, the work of the training course is very complicated, and the class teacher needs to summarize the experience constantly. The most fundamental lies in the students correctly deal with the contradiction between work and study, seriously and peace of mind to participate in the training, then the results are certainly gratifying. In the future, only continuous learning, and constantly improve the management of training courses, think of the students, anxious students anxious, for Songyang's food service work training to add bricks and mortar. Then Songyang's food service industry work will go to a new piece of blue sky.

On the waiter's work summary of 5 (five)

20__ year is coming to an end, this year is a busy year, is a brilliant year, the hotel in the care and support of the higher-ups, in the correct leadership of the manager of the so-and-so, through the concerted efforts of all the staff, hard work, and achieved great results, the occupancy rate has always been maintained at more than 90%, and the hotel has been the first in the world. The occupancy rate has been maintained at more than 90%, the hotel's performance has reached record highs, in terms of safety, health, service and other aspects of the relevant departments have been affirmed and the guests unanimously praised. As an employee of the hotel, I have made good achievements through my own efforts, and I have been awarded as an excellent employee by the hotel for many times, and I have been rewarded. I mainly from the following four aspects of my work.

First, respect the leadership, follow the command.

In the usual work, a deep understanding of the intentions of the leadership, acceptance of leadership, obedience to the arrangements, in accordance with the requirements of the leadership to do, do not shirk, do not pull the wool over the eyes, do not play smart, the work of the uncomplaining, hard-working. For the leadership praise and reward, to be able to correctly treat, not arrogant; for the leadership pointed out the shortcomings in the work can be corrected in a timely manner, not violent and not give up. To be able to complete the work tasks assigned by the leadership, often praised by the hotel and the manager of the Department of Rooms.

Second, compliance and discipline, good service.

Comply with the rules and regulations set by the hotel, do not be late, do not leave early, on time to and from work, deal with the relationship between family and work, no leave records throughout the year, to do full attendance at work. Strictly in accordance with the workflow and leadership requirements for good service, to do room cleaning without dead ends, spotless, clean and tidy, for the guest service, can correctly use civilized language, to be careful, enthusiastic, patient, for the guests to meet the requirements as far as possible, can not be met, for the guests to explain clearly, to obtain the understanding of the guests. Check the room, found that the loss of hotel items, timely check with the guests, the need for compensation, the facts, explain the reasons, so that guests are satisfied.

Third, unity and cooperation, regardless of gain or loss.

and the hotel staff to mingle, good solidarity, mutual help, care and love colleagues. In the work, their work is completed, can help other colleagues in a timely manner, not afraid of hard work, not afraid of tired, on call, do not play the eye of the beholder, and colleagues have misunderstandings, to work first, do a good job communicating, eliminating misunderstandings, **** with the good work. In life, to colleagues, warm and cold, colleagues sick, can call in a timely manner to greet and visit the hospital, colleagues have something at home, to understand clearly, timely care to help, as a way to promote friendship and promote work.

Fourth, learning with an open mind, trying to improve.

Existing shortcomings and problems:

1, sometimes the work enthusiasm is not high, not too active, there is the phenomenon of procrastination. Sometimes check out more, time is tighter, room hygiene cleaning is not careful, there are still missing places. Check the room, more supplies, sometimes there is the phenomenon of forgetting to register, to the individual and the unit has caused losses.

2, the level of service needs to be improved. Civilized polite language used less, the attitude is more rigid, lack of initiative.

On the waiter's work summary 5 related articles :

★ waiter work summary of the latest model 5

★ waiter work summary report selected 5

★ waiter individual year-end summary of the work of the model 5

★ waiter work summary of the latest model five 2020

★ restaurant waiter Work summary sample selected five

★ Waiter latest work summary sample five 2020

★ 2019 restaurant waiter year-end work summary 5

★ 2020 on the restaurant waiter end of the work summary 5

★ 2019 restaurant waiter's personal year-end work summary sample 5 waiter work summary

> ★ Year-end work summary of the waiter's personal work summary sample 4 articles