Summary is a kind of written material to review and analyze the performance of study, work and life in a certain period of time, which can make sporadic, superficial and superficial perceptual cognition rise to comprehensive, systematic and essential rational cognition. Come and write a summary quickly. So do you really know how to write a summary? The following is a summary of the personal work of hotel waiters at the end of the year, which I carefully arranged, hoping to help you. Year-end personal work summary of hotel waiters 1

I have been working as a waiter in a hotel for more than a year. Looking back on my work this year, I also have a lot of growth and gains. I also want to make a summary of my service work this year.

First, service work

In the past year, I have cooperated actively and earnestly to serve the guests according to the requirements of the leaders, and I have done a good job seriously. Whether ordering, serving or other needs of the guests, I have done it in a decent manner, which also makes the guests feel satisfied and willing to accept my service, which gives me a little sense of accomplishment. Although the waiter is a basic job, the level of our hotel is relatively good, and it is not so easy to do this basic job well, especially our hotel still needs to receive foreign guests. Without fluent English, it is difficult to communicate with guests, help them order and solve problems. And there are many rules for western food, so it's not easy to do a good job in service. At first, I also needed my colleagues to get familiar with me slowly, and then I gradually started to do a good job in service independently. I feel deeply that the service work has been done in one year. It is really not easy to do a good job, and I have met some guests who are very picky about service, which also makes me feel that my service needs to be improved.

second, study and improve

besides doing a good job in daily service, I also actively participate in some trainings organized by the hotel to learn more about dishes, wine and etiquette. I know that it is not particularly easy to really do a good job in this service. We need to learn more, know more, and have more knowledge reserves, so we can have more when receiving guests. At ordinary times, I also actively exercise my oral English. Although I can speak ordinary and simple words, it is not so easy if I go deeper. Moreover, sometimes guests will ask how to make many dishes and what ingredients are used. It is impossible to call the chef or let the supervisor solve them every time. Therefore, I also need to know more about the names and related knowledge of these ingredients in order to better serve the guests and make them feel that our waiters are also there.

After one year, I still have a lot to improve. I also realize that to do a good job as a waiter, I actually need to continue to learn more knowledge and master more knowledge about catering and service, so that I can do better in serving my guests and make them more satisfied. Let your service level become higher. Summary of personal work of hotel waiters at the end of the year 2

Due to the influence of the national economic climate and the continuous deepening of anti-corruption activities, the environment of the catering industry is quite severe. How to do a good job in management, the catering department, under the correct leadership of the hotel, fully implements the hotel management contract plan, takes economic construction as the center, strengthens management, and is consistent from top to bottom, so that the catering department can make steady progress in the case of a depressed catering industry and heavy contracting tasks. Good economic and social benefits have been achieved. The main work of the year-end work of the Food and Beverage Department is summarized as follows:

1. The completion of various economic indicators:

The annual operating income reached xx yuan, an increase of xx yuan compared with last year's xx yuan, an increase of xx yuan, an increase of xx yuan, an increase of xx yuan, an increase of XX%, and a comprehensive gross profit margin of XX% compared with last year's XX yuan. Up (or down) by xx%, the operating expenses are xx yuan, which is xx yuan higher (or lower) than that of the same period last year, and the increase (or decrease) rate is xx%. The actual completion of the task in the whole year is xx yuan, which is 3.8 million yuan.

Second, the existing problems:

1. Sometimes the quality of products is not stable enough, and serving is slow.

2. The service quality of the hall is not high enough.

3. the anti-theft work is still poor, and there is a phenomenon of theft.

Third, ideas for next year:

1. Improve the quality of products and create ten signature dishes.

2. Do a good job in the management of Friendship Nightclub and Millennium Old Turtle Hot Pot City.

3. Strengthen standardized management and improve the overall management level and service quality of enterprises.

4. Open a restaurant chain.

4. Main tasks completed this year:

1. Pay attention to food hygiene, improve the post responsibility system for food hygiene, set up a health inspection team, define the health responsible persons in each department, formulate the system of daily inspection, weekly appraisal and monthly summary, and carry out the mobile red flag competition, reward the departments with good hygiene, and punish the departments with poor hygiene accordingly. Thanks to the efforts of all the staff, no poisoning accident caused by food deterioration was found throughout the year, and it successfully passed the annual review and national inspection of star-rated hotels by provincial and municipal tourism bureaus.

2. Pay special attention to the safety and fire prevention work, set up a leading group for safety and fire prevention, implement the person in charge of safety and fire prevention in each department, conscientiously implement the policy of safety first and prevention first, formulate a safety and fire prevention system, improve safety and fire prevention measures, equip each floor with gas masks, organize employees to watch fire prevention videos, and conduct practical training on fire prevention equipment. The production department regularly cleans the oil fume pipeline and does a good job in the maintenance of various equipment. The local jelly department regularly checks the integrity of gas stoves, and through effective measures, it ensures the normal development of all the work of the catering department and the safety of property. There has been no fire accident this year. Summary of Hotel Waiter's Year-end Personal Work 3

From this hotel waiter, I changed my negative idea that being a hotel waiter has no future; I have established the idea of doing what I do and loving what I do, and I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he does his best to do his job well. Have my working will and correct my working attitude; Knowing the qualities that a successful waiter should have, I can enhance my working consciousness, and I am determined to be a qualified waiter with ideals, morality, knowledge and discipline if I want to do it.

I learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, hotel hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

in this part-time job as a waiter, I have summed up what I need to be an excellent waiter.

Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You may make ordinary work extraordinary. And the people that enterprises need most are people who love their jobs.

Get familiar with work standards and methods quickly: In order to win in the fierce competition for our own enterprise and ourselves, we must be able to get into work and be competent as soon as possible to improve work efficiency.

Be diligent: Hotel work is mainly at hand, which is usually not too heavy. Doing more will not tire you out. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. The saying "Nothing is difficult in the world" tells a profound truth, as long as you are diligent and successful, the door will be open for you.

Have self-confidence: Compared with money, power and birth background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful.

Learn to be a man: Being a man is a person who is dedicated, grateful, helpful and professional ethics. Being a man in good faith and doing things seriously will lead to more successful career.

Responsibility: Take the interests of the company as the priority and be responsible for your own post; Is responsible for the guests, to provide quality products and services to the guests; It means "respect is absent". Even if no one is supervising you, you will do your work seriously. This is the performance of responsibility.

Face the unfairness in work with a normal mind: there is no absolute fairness in work, and opportunities are always equal in front of hard workers. Without a certain ability to bear setbacks, how can we provoke the girders in the future?

Team: It is the consistent pursuit of enterprises to play team spirit. The work of hotel enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people accumulate a little to make a big difference. Innovating a little every day is moving towards; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success.