So what methods and skills should be used to discuss the case? Simply put, it is a few steps: 1. First, quickly browse the cases and roughly summarize what kind of management topics are from the theme of each paragraph. Read the paragraph in detail, ask in your mind what the basic problem this party must solve, and put yourself in the other's shoes to think about it further. People often ignore this point, and always look at the problem coldly with the eyes of consultants and even outsiders, instead of imagining themselves in the situation. This will make the judgment ignore the background and details, easily deviate from the theme, and also make you lack realistic operation methods and thinking in case you are in it in the future. 3. Record the key questions, reread the cases and find out the facts and arguments related to the questions. 4. Draft a set of suggestions and use the information after case analysis to support these suggestions. The principle is "look far and start near". Through the analysis of cases, we can deepen the concept of hotel management and service, improve the theory of hotel management and service, and find ways to solve the problems in management and service. Hotel case analysis can inspire employees, improve their ability to analyze and solve problems, and play a guiding role in drawing inferences from others. Hotel service and management case analysis theory with practice. On the basis of systematically discussing its theoretical points, this paper selects some examples of hotel service and management, such as lobby, guest room and catering, for analysis and anatomy, which is popular and practical. It is suitable for hotel front-line staff to read and can be used as an auxiliary teaching material for hotel training and teaching.