people are shameless and invincible. Nowadays, there are many unreasonable people, and no matter how high the standard is in the store, it won't help. your's approach is right, and he has done his duty by being reasonable and law-abiding. Yu Qing can negotiate with her to give her some symbolic comfort compensation.
As long as they are not unreasonable people, most of the guests are just angry, so they should "ask for an explanation" and "give an attitude". Although the responsibility for the damage is not in the restaurant, don't worry about this face problem. The manager will be a man, first of all, he must apologize sincerely, and he must apologize if his fault is not his own. If the guest is angry, he will return a coupon, and he will have a loyal customer after handling it well.
If she wants to cheat, how to deal with it depends on how you want to deal with it: 1. Considering that her troubles have an impact on the restaurant business, you can negotiate with her and send her away. But this is by no means a good way. If she is here to touch porcelain, there will be endless troubles. This is to let things go
2. Don't leave her a face if she is shameless. I really brought a family to make trouble. I took photos and videos of them all, and the photos and events were posted at the door and posted on the Internet for people to pay their respects. Even if they had a little self-esteem, they wouldn't dare to make such trouble. This is a larger foe
3. I said, don't you have any ability to open a restaurant locally? Unofficial channels to deal with this situation are much more efficient than open channels. If she wants to talk about it, she should be ruthless. If she doesn't elaborate, she will understand it. How can she let two women aged 3 to 61 be ruled? It's not that I want to advocate gray rights. It's too common to cheat and get a card. Our catering service company also earns hard money and can't be robbed!
it's not complicated. ask me, too. I guess you're not the boss, but the manager. I'm afraid you can't handle it well and leave future trouble. You should mention it to the boss and ask him to ask someone to help him. At last, I have to complain about a meal of wine and rice. Your restaurant should not be a food stall. This kind of restaurant is most prone to theft of bags behind your back. How difficult is it to prevent it? When I give training to restaurants, I always tell them to prepare a batch of chair covers. Guests with bags can cover their bags in the chair covers, and it will be safe to seal their mouths with zippers or something else. Thieves dare not blatantly cut the covers and steal bags in restaurants with blades. If strangers stand behind you for more meetings, you will become suspicious and have no chance to do it. The washable and replaceable chair covers can also enhance the decorative feeling of the restaurant. How big is the investment? I ate out myself, and I also made this suggestion. Some of them repeatedly said that he would not change it until the guests lost their bags, which quickly indicated that the restaurant had done its duty of prevention. Can I not be angry when I lose my bag after a meal? If you meet a stupid manager and keep his mouth shut, it's none of our business. You don't feel wronged and you don't get angry? Even if the guests are calm and don't make trouble, they will leave a bad impression. Can't such a simple gain and loss be calculated?