Work summary is an important link to do all the work well. Through work summary, we can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency.

the beginning and the end of the personal work summary of sales back office

21 years have passed by inadvertently. Looking back on this year, step by step! I joined xx Company in * * month, 21**. During my tenure, I am very grateful to the company leaders and colleagues for their support and help.

with the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this big family, and made major breakthroughs and changes in working mode and working style. During my tenure, I strictly demanded myself and did my own job well. The work of 21** years is summarized as follows.

First, the daily work of the back office

As the sales back office of the company, I am well aware of the importance of the post and can also enhance my personal communication skills. The back office of the sales department is an important hub connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting all directions. The work is mainly carried out from the following aspects;

1. daily business connection, customer service, handling customer complaints, answering customer consultation calls and recording telephone calls.

2. Communicate sales policies and send business letters to customers.

3. Arrange, record and follow up the sales meeting.

4. Do a good job in file management of this department and establish customer information files (involving the basic situation of users, varieties, quantities, price and settlement methods).

5. Understand all kinds of promotional activities, and assist in handling statistical expense reimbursement.

6. establish a sales classification account (reflecting sales revenue and price, freight and miscellaneous fees, payment recovery amount and payment receivable amount).

7. establish a sales expense account (reflecting the internal expenses of the department and the withdrawal amount of expenses, travel expenses, transportation and miscellaneous expenses, lump sum or fixed lump sum expenses of each business person).

8. Statistics and summary of various reports, printing and forwarding of reports.

9. Preliminary review and reporting of the sales manager's travel expenses.

11. All kinds of sales materials and data involved in our factory's business secrets shall be properly kept, and shall not be lost or leaked.

11. Analyze and file competitive brand information of similar products, and collect, register and distribute sales-related publicity materials.

12. Check, track and follow up the customer's repayment amount in each month.

second, the existing shortcomings and plans

the understanding of the solar energy market is not deep enough, the technical problems of the products are too weak to be explained to customers clearly, and a good solution to some big problems cannot be quickly come up. In the process of communication with customers, we rely too much on and trust customers, which leads to a series of adverse reactions.

I didn't do my job well and didn't give enough guidance, which affected the sales performance of the marketing department. With the arrival of 21** years, on the basis of doing my job well, I personally have to do my best to master some technical knowledge and try my best to cope with it freely and calmly. Constantly enhance their ability to distinguish, and on the basis of better communication with customers, they can think more about the interests of the company.

Third, some suggestions on departmental organization

In next year's work plan, the following tasks will be taken as the main tasks:

1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements originate from having a good salesperson. It is the foundation of an enterprise to establish a cohesive and cooperative sales team. Building a harmonious and lethal team in next year's work is a major task.

2. Improve the sales system and establish a set of clear and systematic business management methods. Sales management is a long-standing problem for enterprises. Salespeople are on business trips and see customers in a state of laissez-faire. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.

3. Cultivate the habit of salespeople finding problems, summing up problems and constantly improving themselves. The purpose of training salespeople to find and summarize problems is to improve the comprehensive quality of salespeople, to find and summarize problems in their work and to put forward their own opinions and suggestions, and to improve their professional ability to a new level.

4. sales target. This year's sales target is the most basic thing is to have a monthly income list. According to the sales task issued by the company, the task is decomposed into monthly, weekly and daily according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks.

I think the development of the company next year is inseparable from the overall quality of employees, the company's guidelines and team building. Improving the standard of execution, establishing a good sales team and having a good working mode and working environment are the keys to the work.

IV. Summary

Over the past year, we have gained a lot through hard study and constant exploration. We must carefully consider whether we are working or dealing with problems, so as to be independent. I firmly believe that as long as you work hard, you will be able to do it well. I have worked in the sales office for a year, and sometimes I feel that I have some experience, or I am not careful enough to handle things by my own judgment, so I have made many problems and mistakes. Only after the event did I know that I lacked social experience or handled it improperly. I am determined to improve my quality and recuperate more in my future work, and learn more about the philosophy of being human, so that I can surpass myself now and strive for greater progress!

the beginning and the end of the personal work summary of the sales office

It was another year of elegance and hand in hand, and xx year slipped by inadvertently. Looking back on this year, with the support and help of my leaders and colleagues, I diligently and practically completed my job and successfully completed all the tasks assigned by my tie, and I improved myself in all aspects. I have been in the company for more than a year, during which I had joy. However, I am grateful, because I have not only learned the knowledge, skills and methods related to my work, but also learned a lot of truths and attitudes about how to be a man and how to behave. This is a life treasure that is more precious than anything and will benefit me all my life. Summary of the work for the whole year

1. In the whole year, xx Company signed xx sets, realizing the contract price of xx billion yuan and paid-in house payment of xx billion yuan; * * * xx sets of real estate license; Xx sets of procedures for taking over the house.

statistical checking and copying of the second and monthly statements.

third, the statistics and check of the sales staff's monthly funds.

fourth, the establishment, arrangement, improvement and input of various text and electronic files.

5. Daily accounts shall be settled on a daily basis.

VI. Cooperate with the bank to collect the arrears.

The office is a very complicated department. As a member of the settlement room, we should carefully consider the work arrangement and deal with problems, so as to be independent. In short, over the past year, I have gained a lot through hard study and constant exploration. I firmly believe that as long as I work hard, I will be able to do a good job. After working in an office for a year, I sometimes feel that I have a little experience or handle things by my own judgment, so I have made many problems and mistakes. Only after the event did I know that I lacked social experience or handled it improperly. I am determined to improve my quality and recuperate in my future work and learn more about the philosophy of dealing with others, so that I can surpass myself now and strive for greater progress!

xx was a year with profound influence on the whole real estate industry. In the case of the whole market downturn, the company sized up the situation, formulated sales policies scientifically, and fought several beautiful battles, especially when the company celebrated, it timely launched two buildings in xx community, which made a good record in the market for a few days, fully demonstrating that the company was scientific and reasonable in analyzing customers and grasping the market, which also established confidence for everyone's future work. With a strong wait-and-see attitude, the arrival of real estate in winter has become an indisputable fact. Looking forward to xx, no matter how policies or markets are adjusted, the intensity of the challenges we face is self-evident. In such an unfavorable environment, we should not only adapt to the situation, but also gain insight into opportunities with keen eyes. I believe that xx company with profound background will be able to stand the test of the situation, and I also believe that the baptized xx company will be more brilliant tomorrow.

Part III Summary of Personal Work in Sales Office

I have been working in the company for more than two years. During my tenure, I am very grateful to the company leaders, especially Mr. Liu, Mr. Wang and colleagues for their support and help. I also quickly integrated into our collective and became a member of this big family. I'm glad that I came to * * Company, a very warm department, with the care of leaders and colleagues, and felt the collective atmosphere. I learned a lot from coming to the company and made myself grow a lot. Thanks to the attention and care of the leaders, I have also made breakthroughs and improvements in my work. In the future, I will always be strict with myself and do my job well.

as the sales office of the raw materials division, I know the importance of the position. The sales office is an important position that connects the preceding with the following, and needs communication, coordination and multi-faceted contact, so as to ensure the sales staff. During more than two years, I have been in contact with all kinds of work in the sales office. These jobs also require a high level of patience and care. Looking for a car to deliver goods, logistics delivery, document arrangement, contract arrangement, data analysis and other work all need to be done seriously. Facing these numerous daily affairs, I have to have a beginning and an end, arrange and follow up, which have enhanced my sense of coordination. In the past two years, I have tried my best to satisfy the company and the leaders, but some mistakes have appeared in my work, which has also caused losses to the company. I apologize to the company and the leaders.