Summary of workers' work in Haidilao summer vacation 1 From this catering waiter, I changed my negative idea that there is no future as a catering waiter; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline.
I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
In this part-time job as a waiter, I summed up the requirements for being an excellent waiter.
Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.
Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.
Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.
Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are the best.
Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.
Responsibility: put the company's interests first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility.
Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?
Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.
This part-time job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. Innovation every day is leading; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.
Summary of summer work in Haidilao II. The first summer vacation in college came unexpectedly. In order to accumulate my own social experience, I chose to participate in summer social practice activities and joined the Grand Hyatt Hotel as the front desk reception in mid-July. I learned a lot and realized a lot in this activity. The following is a brief report on my social practice this summer vacation.
When I first arrived at the hotel, I was very excited. After all, it's the first time I really stepped into social work, and I feel fresh and curious about everything. But when I officially took up my job, I found that this job was very hard, but it also benefited people a lot. As the facade of the hotel, the front desk is the first department to influence guests and provide services. The efficiency and profit creation of a hotel basically start from here. I worked with the staff here the other day, and I am very strange to everything. Later, by studying slowly, I learned a lot of skills.
The work of the front desk mainly includes telephone answering, guest information registration, helping guests to handle service needs, answering questions for guests and so on. In addition, the front desk is the direct contact department of the guests, so many requests of the guests are made to the front desk staff, and sometimes there will be many difficult guests. Although it is not our fault sometimes, it will still be criticized by the leaders. As the saying goes, "the customer is God" and "the customer is always right", I finally realized it deeply in this practice.
At the front desk of the hotel, the working shifts are divided into three classes: morning shift, evening shift and normal shift, with four days off a month.
Social practice is a platform for us to have a new knowledge and understanding of society. Only when we have experienced it in reality can we understand that this society is so complicated that it is far from what we imagined. During the summer vacation in the hotel, I found that my thoughts and opinions were so naive for a while, but then I slowly put them down. In college, we are just a blank sheet of paper. Only through practice can we appreciate society and life. In this humble position at the front desk, I can feel the human feelings in society. I have accumulated a little social experience, learned the way of life, and understood the complexity of interpersonal relationships. This is the most precious part of the whole summer vacation practice. In the whole process, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to what I had never noticed.
Obviously, the workload at the front desk is very heavy. We start work at ten o'clock in the morning, then clean up and see the station arrange to meet guests in their respective areas. Moreover, when the hotel receives important guests, it is generally the manager who will make a thousand exhortations or even handle them personally, and no negligence is allowed. I have to say, patience and carefulness are the things that every hotel employee must have. Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. In this more than a month, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with a positive attitude instead of complaining. When you make a mistake, try your best to make up for it, instead of running away.
With the purpose of "making good use of professional knowledge, increasing social experience, improving practical ability and enriching summer vacation life", I took part in this meaningful social practice during my vacation, getting in touch with society, understanding society and testing myself from social practice. This social practice has gained a lot.
First, be good at communicating with people in society. After a period of practical work, I met many people. How to communicate well with people requires long-term practice. I haven't had many opportunities to practice before, and I won't be flexible in talking to others, which will make the conversation cold and embarrassing. People will be integrated into social groups in society, and people will cooperate with each other to make the process of doing things more harmonious and effective. You should listen, be patient, and accept the advice given to you with an open mind.
Second, have confidence in social practice and future work. Self-confidence is not a numb boast, but an affirmation of one's ability. Just like when I first arrived at the hotel, I was a little timid. Later, confidence gave me courage. Self-confidence makes you more energetic and energetic.
Third, we should overcome our timidity in society. I feel a lot of difficulties, lack of social experience and other reasons often make me feel very small, so my cowardice is revealed. So you have to work hard to overcome your inner fears. As someone said, "in society, you should learn to be thick-skinned, not afraid of how bad other people's attitudes are, but also deal with them easily and speak boldly." After working for a long time, I am naturally not afraid. " In fact, anyone is born with everything. He was fearless when he was a child. When he tried to bear the loss, he was afraid. When you overcome the psychological barrier, everything becomes easy to solve. To conquer yourself, only by conquering yourself can we conquer the world. The key is to have the courage to face it. As a famous person said, "Courage leads to heaven, cowardice leads to hell."
Fourth, we should constantly enrich our knowledge in our work. Knowledge is like human blood. Without blood, people will be weak, and without knowledge, their minds will dry up.
The summer social practice passed quickly, but I learned a lot from it, and that wealth will benefit me for life. Social practice has deepened my understanding of people from all walks of life and brought me closer to society. As a college student in the new century, I should know how to communicate with people from all walks of life and deal with everything that happens in society. This means that college students should attach importance to social practice as an indispensable link. In the future study and life, I will correct my mentality, correctly position myself, strive to improve my comprehensive quality, adapt to the requirements of the times, and be a useful person to our family, people and society.
The summer vacation is over and the work is drawing to a close! Next, I will tidy up my mood and actively devote myself to my study!