Think in the direction of the consumer, learn to put down the mind.

Dai Xiaozhu's boss Chai Yong to talk to Liu Zhaoxi a pile of hundreds of millions of yuan of engineering projects, in order to better please Liu Zhaoxi, Chai Yong entrusted a variety of associations, and painstakingly purchased a valuable Malaysian forget the fish, in advance, to prepare to invite Liu Zhaoxi to eat a beautiful meal.

The next night, Feng Xi in the dining room waiting to pick up that one international air transport back to Malaysia fish. Just in the case of the courier brother to come, Feng Xi received a phone call from her boyfriend separated, the mind panic Feng Xi put the fish into the freezer, resulting in This valuable fish can not cook again, immediately damaged

The next morning, Dai Xiaojun was informed of this over, immediately rushed into the restaurant, angry scolded a pass. Dai Yu tends to be emotionally out of control, the key is because she is worried about offending Chai Yong, she will have a hard time in the future.

The restaurant suffered such an emergency crisis, everyone is very anxious, Zhao He Nan shocked the substance of the matter, he felt that venting emotions will not help, the key is to hurry to think of ways to solve the problem, and hurry to the midday banquet customers dishes to deal with.

Zhao He-Nan gradually put himself in the shoes of Chai Yong and Liu Zhaoxi to think about the insights. Chai Yong spend affection to find the fish, mainly want to scarce resources to reflect a high degree of attention to Liu Zhaoxi. And Liu Zhaoxi is widely known entrepreneurs, precious Malaysia forget the fish must also have eaten, not at all strange. Then, only need to deal with rare difficulties, reflecting the high degree of attention, perhaps a turnaround.

Zhao He-Nan selected to reflect the merit of the dish "hydrangea water tofu" as a replacement, he Chai Yong and Liu Zhaohi on the spot to show a superior knife work, a piece of tofu horizontal cut surface eighty cuts, vertical cut eighty cuts, knife cuts continue.

Finally, a piece of tofu into a hydrangea with 6400 pieces of flowers, so that Chai Yong and Liu Zhaoxi surprised.

It is undeniable that the hydrangea water tofu won Liu Zhaoxi's praise, and the meaning of the good name of the dish was also y loved by Liu Zhaoxi, and the cooperation project was successfully negotiated.

In our country, generally in the dining room to talk about collaboration, but the key is not just to better dining, mainly want to take advantage of the dining this light-hearted place, so that consumers are in a good mood, that more very easy to mention collaboration.

Jo Hyuk-nam sees the substance through the situation. When dealing with the problem, he focused on "how to make the consumer feel good", so that it is not easy to find the fish in the short term, but there will be a broader strategy to think, what is the way to make the customer feel good?

If our human brain is full of feelings, the human brain will not be able to all normal thinking. Thus, when we are dealing with a difficult situation, we can do a few deep breaths to restore our mind, followed by asking ourselves why? Ask questions, discover the nature of things, and emphasize the way to deal with difficulties .

Do not compete with customers for length, grasp the big

Rating is a very objective item, the same item, in the eyes of some people is good, in the eyes of others maybe not so good. In the service industry, people will encounter a variety of customers, each customer on the business of the judgment of the standard Huai are not the same, it is inevitable to come across malicious bad reviews.

Feng Xi, as the hotel director, to deal with the malicious reviews of the working attitude of the hotel itself is not a problem, the hotel to be able to say, will not care about that a malicious review of the matter. Jo Hyuk-nam, despite being a chef, found that the bad reviews would create uncertainty for the restaurant's predicament, and he immediately made it clear that the bad reviews should be viewed with caution.

When a new restaurant opens, it must attract more and more consumers, and when new consumers don't have the details of the store, they generally check reviews from previous consumers, which, whether or not they're genuine, can give new consumers a sideways view of the store.

One little bad review will get an impatient new customer off the hook. Because the sales market is so large, new customers have a wide range of choice points, and new customers refuse to explore.

In addition, a small malicious bad reviews, but also from the side of the store in the resolution of consumer reports level lack. All normal conditions, malicious reviews are not easy to immediately by the customer to comment, just in the specific contact with the store link, feel difficult to comment. Regardless of which side, the consumer is not satisfied will go to the malicious bad reviews to carry out the rating.

Everyone in the work, encountered customer complaints, the first thing is to smile to welcome people, and then carefully listen to the consumer's heart. Some of the customer's small provisions to deal with, to be able to facilitate the future line.

As the saying goes, "Yang Ting Da, all birds are there."

Whatever you do, you will always encounter a variety of people, encounter problems, the first to consider the effect of doing this work is what, from the overall consideration, not limited to their own small emotions, sometimes "to do people to atmosphere".

The results are important, and we all know what is right and wrong.

Feng Xi's restaurant is a new store opened, the relevant departments went to check, found that there are security risks, and clearly put forward the suspension of business rectification proposal. As a restaurant director, Feng Xi feels that the suspension of business will affect the revenue of the restaurant, and the inspector contradictory, to distort the situation of suspension and rectification.

By the side of Jo Hyuk-nam see emotional Feng Xi then solve the problem, rushed up to go to do a peacemaker, take all the obligations out, agreed to immediately carry out rectification.

On one thing, people with different views, thinking about the perspective is different. The inspector from the perspective of safety risks to consider, and therefore clearly proposed rectification program, from the overall point of view, this is beneficial to the future development trend of the store, due to once the safety hazards, the damage will be higher. And Feng Xi only seek the immediate suspension of business and hesitation of revenue will make the revenue lower, the concept has some narrow-minded.

Jo Hyuk-nam quickly took on the obligation not to allow the situation to deteriorate again. After recognizing the key to the problem, the business can be resumed by completing the reorganization in accordance with the regulations immediately, and arguing about the right and wrong will not solve the problem.

This is a time of friendship, the level of caution will become weak. But at work, there are emergencies that often catch us off guard. Be well prepared, always ensure vigilance, can only win in the market competition.