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Specific requirements of gfd at the front desk
Every employee's words and deeds represent the image of the hotel, and every employee should dress neatly and behave generously. The specific requirements are as follows:
1, face: clean, not greasy, men don't have beards. Ladies wear light makeup, don't wear strange lipstick, avoid heavy makeup, and keep makeup neat during working hours.
2, hair: to trim, comb neatly, keep clean, don't dye your hair, don't leave a strange hairstyle. (1) The hair of male employees should not exceed the ears, but the collar and forehead should be exposed, and shaving is prohibited. (2) Female employees' ears are exposed on both sides of their hair, their foreheads are exposed on the front, their eyebrows are not covered and their short hair is not covered. Waiters with long hair should wear hair clips issued by the hotel, and there should be no scattered broken hair and dandruff.
3, fingers: clean, nails are often trimmed, nails should not exceed 3mm, and colored nail polish is not allowed.
4. Oral cavity: Do not drink alcohol before going to work and during working meals, do not eat food with pungent smell, and the oral cavity has no peculiar smell. Snacks, throat lozenges and chewing gum are not allowed during working hours.
5, body: can not have special body odor, such as body odor, sweat odor and so on. There is no strong perfume.
6. Dress code: (1) Accessories: no necklaces or exaggerated accessories. (2) Clothing: wear the uniform customized by the company according to the specifications when going to work. Managers or office workers who need to do market research don't need to wear work clothes, and the whole store should wear uniform clothes. Uniform requirements: clean, tidy, wrinkle-free, button-free, button-fully fastened, collar flat and sweat-free, sleeves and trouser legs not rolled up. Male employees must wear ties with their chests facing vertically. Male employees should wear dark leather shoes when going to work, while female employees are not allowed to wear platform shoes, sandals, slippers, cloth shoes, heels and other casual shoes and spiked shoes. (3) Work badge: Work badge must be worn during working hours, and the employee's work badge is worn on the left chest, with the front of the work badge facing outwards.
Gfd's behavior at the front desk.
1, standing posture: stand in high spirits to serve. It should be: abdomen, chest, straight eyes, no hunchback, shoulders, pockets, etc. No hips, cross your chest, stand with your hands off the wall, lean against the wall and smile. The male employee holds his hands behind his back, his feet can be separated, roughly shoulder width, and his body center of gravity is between his feet. Women can also put their hands in front of their abdomen and separate their feet slightly with one leg as the center of gravity.
2. Sitting posture: Cashiers and receptionists can sit and work. It should be 1/3 of the chair. Keep your upper body straight and your feet parallel. Don't cross your legs, or look down at the front. Don't stretch or lie prone on the workbench.
3. Walking posture: In the public area of the hotel, walk lightly, don't run, and don't make noise when walking. When you meet your boss or client in the corridor, you should be polite and not in a hurry.
4, squatting posture: men's points: no shaking, no knees, straight body, legs apart. Ladies' point: don't tilt your ass, don't bend over, put your legs together and be steady.
5. Gesture: Reject? One finger Zen? ; Indicates that the distance is higher than the shoulder, indicating that the nearby shoulder is downstream.
6, in and out of the room: when switching, gently push the light off, not vigorously rude. When having a meeting indoors or talking to your boss, you should knock on the door three times first, enter after hearing the answer, and close the door after entering.
7. Submitted to: When submitting documents, the front and text should be handed over in the opposite direction. If it's a pen, the tip of the pen should point to yourself so that the other person can pick it up easily. As for sharp tools such as scissors or knives, point the tip at yourself.
8. You can't shoulder, arm or waist in a hotel, and you should talk when you need guests to avoid? Excuse me. .
9. Don't spit, litter, pick your ears, nose, manicure, stamp your feet, wear shoes and stretch in public places. Don't chat, talk loudly, talk loudly, hum songs or whistle during work hours. 10. In case the reception guest coughs or sneezes, turn to a place where no one is there, and say when you turn? Excuse me. ;
1 1. Managers at all levels should not scold employees in front of guests.
12, you can't eat during work hours, and you can't read books, newspapers and magazines that have nothing to do with work.
13. When walking on the right side in the hotel, Lu Yu guests or superiors should smile, nod, address or respect, stand on the right side and make way, don't cross the road with the guests, and don't cross between two guests. When it is necessary to surpass it, you should first apologize politely and say? Excuse me. , and then gently through the side of the guests, when welcoming guests in front, when sending guests behind, when attracting guests to their own side.
14, about two or three meters away from the guests, look at the guests, gently nod and say? Hello, good morning, welcome and other polite expressions? .
15, don't eavesdrop when talking between guests, and don't peek at the guests' actions.
16. Avoid the following actions in front of guests: smoking, eating snacks, picking your nose, picking your teeth, picking your ears, burping, sneezing, yawning, scratching your head, scratching, manicure, digging your gums and stretching. If you can't help sneezing or coughing, cover your mouth and nose with your back to the guests.
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