Recently there are netizens reflect, and friends ate hot pot after the bottom of the sea, after the checkout found to be charged 88 yuan service charge, said this is the service charge of the private room, I have to give the bottom of the sea customer service call, customer service said that the general room will be charged a certain amount of service charge, because the specifications and facilities of the room are a lot better than the outside of the hall, and will be arranged for a special waiter to give you the service. Outside the hall then generally is a waiter service several tables. Subsequently, Haidilao customer service and apologized to the gentleman, the following we look at eating 641 yuan hot pot plus 88 yuan service charge, the restaurant charge private room fee is reasonable, and then whether you are willing to pay for it.

Some lawyers say it's out of line to charge a service fee for a private room, whether or not customers are told in advance.

The lawyer said, the private room service charge is actually disguised as a charge to consumers, as an operator, he has the obligation to provide consumers with appropriate services, may not be disguised as a charge, as a catering service provider, the obligation to provide consumers with appropriate dining environment and conditions. So as a consumer, if you encounter this kind of disguised charges, you can call to 12315 to complain, and then to protect their legitimate rights and interests.

Some industry insiders say it's up to you to see if the charges match the services provided.

Catering enterprises charge room fee, service fee is reasonable, the premise is that it should be fully informed of the consumer, and secondly to look at the relevant charges and the provision of services to match the Haidilao room fee service quality, as well as the facilities of the room, whether to arrange for specialized personnel to provide services, these should be fully considered. Some netizens reflect that the Haidilao package room simple arrangement, no special services, that the cost-effective is not high, so this is also to analyze the specific problem of specific charges and service charges and the provision of services whether there is a dispute.

In my opinion I am not willing to pay for this.

Because in January 2021 there was a city issued a cautionary note on the prohibition of violation of setting minimum consumption, which clearly states that the catering and entertainment industry shall not set any form of minimum consumption. Shall not have been charged service fees and other ways to disguise the setting of minimum consumption. Since there are clear provisions in the law, can not be charged in addition to the price of food and beverage, so I would not be willing to pay for this, we still have to protect the legitimate rights and interests of consumers.