with the rapid development of modern science and technology, it is a fundamental strategic task for enterprise organizations to make their employees constantly adapt to the development needs of the new situation, to continuously improve the efficiency of enterprise management, and to make their enterprises always maintain the advantages of human resources in the fierce market competition at home and abroad, so as to make themselves invincible forever. This is not only related to the improvement of their own quality, but also to the survival and development of enterprise organizations.

The employees, especially the young employees, all want to engage in challenging jobs and have opportunities for growth in their own jobs. This puts forward an extremely serious problem to the managers of enterprises: how can we continuously assign challenging jobs to employees? How can we give them opportunities to improve their development? The answer is that training is an important way.

when it comes to employee training, its forms are various, including pre-job training, post basic knowledge training, corporate culture training, cross-training and management training. These trainings not only help employees improve their job skills, but also enrich and improve their own knowledge structure and personality development.

KFC has its own unique model for employee training in the catering industry. As a labor-intensive industry, KFC pursues a "people-centered" human capital management mechanism. Therefore, employees are the key to KFC's rapid development around the world. KFC has continuously invested funds and manpower in various levels of training.

as far as KFC's training system in China is concerned, KFC has specially set up a professional training system and an education base-Education Development Center, which is suitable for local restaurant management in China. Established in 1996, this base is specially set up for restaurant managers, and provides thousands of training courses for more than 2,111 KFC restaurant managers from all over the country every year. The center will re-examine and compile old teaching materials about every two years. Training courses include quality management, product quality evaluation, service communication, effective time management, leadership style, labor cost management and team spirit.

KFC's internal staff training is classified, and the training system is divided into professional training of functional departments, basic post training of restaurant staff and training of restaurant management skills.

professional training of functional departments

KFC is affiliated to Yum! Global Catering Group, the largest catering group in the world. China Yum! Catering Group has professional functional departments, which manage KFC's market development, construction, planning, technical quality control, procurement, distribution logistics system and other professional work.

In order to cooperate with the operation and development of the company's whole system, China Yum! Brands has established a special training and development strategy. After entering the company, each employee will go to KFC restaurant for 7 days of internship to understand the connotation of restaurant operation and corporate spirit. Once the staff accepted the corresponding management work, the company also set up training courses to convey the company's corporate culture, which on the one hand improved the staff's working ability and trained suitable management talents for the enterprise and the country; On the other hand, employees have a deep understanding of the company's corporate culture, so as to realize the * * * growth of the company and employees.

basic job training for restaurant employees

As a "window" directly facing customers-restaurant employees, from the first day they enter the store, everyone must strictly learn the basic operating skills of the workstation. From never being competent for every operation, new employees will receive an average of nearly 211 working hours of training arranged by the company. Pass the exam and get the certificate of completion. From trainee assistant, second-class assistant, restaurant manager to district manager, and then every promotion, you have to enter here to study for five days. According to a rough estimate, KFC will spend tens of thousands of yuan just to train a manager. Such a cost shows that KFC attaches importance to employee training.

Restaurant management skills training

At present, KFC has about 5,111 restaurant managers in China. For different management positions, KFC has different learning courses. Learning and growth complement each other, which is a feature of KFC management skills training. For example, when a new trainee assistant enters the restaurant, all the training subjects suitable for each stage of development are already waiting for him. At first, he will learn the basic operation skills, common sense and necessary interpersonal management skills and wisdom needed to enter every workstation in KFC. With the increase of his management ability and the promotion of his position, the company will arrange different training courses again. When an ordinary restaurant waiter grows into a district manager who manages several KFC restaurants after years of hard work, he not only has to learn the partition management manual for leaders, but also has to receive advanced knowledge and skills training from the company, and has the opportunity to be sent to other countries to accept new ideas and open up new ideas. In addition, these restaurant managers have to watch video materials from time to time and conduct management skills assessment competitions.

in this way, KFC's employee training system has the following price characteristics;

1. Systematic

Training content system, which is clear and targeted.

2. Long-term

Training is a long-term process, and employees have corresponding matching courses from the beginning when they enter the company and are promoted in the company.

3. Diversity

There are various forms of training and various forms of learning content, including written materials and video materials.

4. Independence

There are independent training institutions and training bases, which is more conducive to the actual operation.

5. Post-oriented

Training is not a simple incentive, but a necessary requirement for post work. Training is a necessary stage after the promotion or change of the post, which can ensure that the post staff are competent for their duties.