1. To establish a stable and harmonious labor relationship, it is necessary to strengthen employee management skills.

People-oriented management theory points out that employees really care not only about salary, but also about their psychological needs such as whether they have a good development prospect, whether they are respected and whether their role in the enterprise is important. However, in many catering enterprises, managers require subordinate employees to obey them absolutely, so that employees have to treat their superiors with a more cautious attitude than guests. When employees are found to have made mistakes in customer service, managers often take severe criticism and economic punishment, which will easily cause greater psychological pressure on employees, and will inevitably lead to resistance and dissatisfaction for a long time. In this way, employees not only can't provide truly high-level services for their guests with a good attitude, but also choose to leave the catering enterprise because they can't bear the pressure.

2. To establish stable and harmonious labor relations, it is necessary to strengthen the cultural construction of catering enterprises, so that humanized management and rational management can be better combined. Attention should be paid to retaining people. Besides reasonable salary and treatment, catering enterprises should also give employees spiritual encouragement and encouragement. For example, organize managers and excellent employees to visit other high-star hotels, hold an employee dinner once a year, send birthday cakes to employees, provide dormitories for foreign employees, set up employee reading rooms, etc., so as to enhance employees' ideological exchange and spiritual communication, constantly charge employees, participate in professional skill appraisal, and properly rotate posts, etc. We should also fully respect employees, trust employees, harmonize interpersonal relationships, realize the unity of employees' personal values and catering enterprise values, and improve the stability of human resources in catering enterprises. In addition, hotel managers should have excellent management level, leadership skills and personality charm, so that employees can realize the gradual sublimation of "obedience" (power role), "conviction" (ability role) and "admiration" (personality role) to managers.

3. To establish a stable and harmonious labor relationship, it is necessary to break the single age structure of employees.

Domestic catering enterprises generally have various restrictions on the age, height and appearance of employees, while many foreign catering enterprises do not have the restrictions of "under 25 years old" as usual in China catering enterprises, so it is not difficult to see the scene where gray-haired employees provide direct services to their guests. In fact, older employees can better understand customers because of their rich work experience and life experience, so as to provide more humanized services to meet the needs of customers. Catering enterprises should come out of a single age structure and recruit young and middle-aged employees, such as middle-aged laid-off workers with strong ability. After a period of training, they are often more suitable for catering enterprises.