functions of various departments in the front office functions of the front desk department name: superior department of the front desk department: subordinate department of the housekeeping department: business center department's duty: to handle foreign guest services and provide efficient services. Main functions: 1. Business center: providing fax, telex, typing, photocopying, translation and other services to guests. 2. Reservation: Make room sales forecast. 3. Collection: Be quick, accurate, good and not missed in the collection. 4. Service: polite language, smiling service and working efficiency. 5. Discipline: Check the appearance of employees. Jurisdiction: 1. Employees of Front Office. 2. Facilities and equipment at the front desk of the hotel and the area under its jurisdiction. 3. The front desk belongs to the health responsibility area. Concurrent functions: departmental functions Front office department name: Front office superior department: Housekeeping subordinate positions: Front office steward foreman, doorman foreman, luggage foreman, hall payment department duty: to provide all kinds of convenient services for guests. Main functions: 1. Create corporate image, improve reputation and strictly implement service standards. 2. Increase the rental rate. 3. Improve the utilization rate of facilities. 4. Provide various service measures such as inquiry, message, room key keeping, baggage handling, storage and storage. 5. Provide various figures, room rental statistics, room analysis and sales analysis. 6. Handle guest complaints. Jurisdiction: 1. Employees of Front Office Department. 2. Facilities and equipment in the front hall of the hotel and the area under its jurisdiction. 3. The front office belongs to the health responsibility area. Responsibilities: Job Description Lobby Payer Job Name: Lobby Payer's immediate superior: Front Office Manager's job: Responsible for normal working order and safety in the hotel and handling daily guest complaints and opinions. Direct responsibility: 1. Responsible for checking the integrity of facilities in all areas of the lobby, and notify the engineering department in time if repairs are needed. 2. Supervise and inspect the cleanliness and environmental sanitation of the lobby, check the instrument and work efficiency of the front office staff, and report the problems found to the front office manager. 3. Assist or represent the general manager to pick up VIP guests. 4. Solve the guest's complaints as soon as possible, try to meet the guest's requirements, and keep the relationship between the manager and the guest harmonious. Make sure to make all necessary preparations before the arrival of the distinguished guests. Such as registration card, welcome card, check the cleaning and layout standards of rooms, etc. Welcome every distinguished guest and accompany the guests into the room warmly and politely. And in accordance with the working procedures to approve the placement of fruits, flowers and gifts. 6. Make a list of VIPs who arrive, leave and stay in the hotel every day, memorize their names, see each VIP off, and implement every detail of VIP reception. 7. When the hotel is full, actively cooperate with the reception staff to make arrangements for the guests. 8. Check the working status of the hotel public area and employees when the night shift is on duty and inform the relevant departments of the problems found. 9. When the guest's bill is in doubt, it shall be handled according to the relevant regulations of the hotel and the authorization of the general manager. 11. Assist the Security Department to investigate abnormal things and unwelcome guests. When necessary, handle emergencies according to emergency handling procedures. 11. The lobby, equipment, facilities management timely repair and supervision and inspection of maintenance quality. 12. Insist on recording what happened that day and the handling of complaints in the duty book every day, and hand it over to the manager of the front office. 13. Authorize the direct subordinates. 14. Patrol to supervise and inspect the business work of employees in subordinate departments. 15. Understand the working conditions of various departments and the evaluation of relevant data. 16. Regularly listen to the subordinates' debriefing and evaluate their work. 17. Fill in the fault list and reward list of direct subordinates according to the authority and execute it according to the approved procedures, and examine and approve the fault list and reward list reported by direct subordinates according to the principle of cross-level approval and report it to the Human Resources Department for approval and execution. 18. Coordinate the contact between departments. Leadership responsibilities: 1. Be responsible for the completion of the lobby management work objectives. 2. Be responsible for the discipline behavior of the assistant manager in the lobby and the overall mental outlook of the work order. 3. Responsible for the influence of the assistant manager in the lobby on the enterprise due to his work mistakes. 4. Be responsible for the supervision and inspection of the work in the lobby and the implementation of the work. Main powers: 1. Have the right to supervise, inspect and handle the work of the staff in the lobby and gfd. 2. Have the right to decide disputes between staff in the lobby. 3. Have the right to comment on the work of the staff in the lobby. Jurisdiction: 1. Staff in the lobby. 2. Facilities and equipment in the lobby. 3. The lobby health responsibility area.