1. Promote and cultivate potential, self-motivated and dedicated employees, and strengthen the training of employees' business skills and knowledge, so that every employee can become an all-round development person, whether receiving meetings, banquets, VIPs, buffets, boxes or lobbies.

2. Hold employee sit-in meetings regularly to understand employees' ideological trends and living conditions, and deeply understand employees' inner thoughts and reasonable suggestions.

3. Collect guests' opinions and suggestions on the dining service and the quality of dishes, and make records, which will serve as an important basis for us to improve the service and dishes, reduce the probability of customer complaints, and thus continuously improve and improve our service quality and the quality of dishes.

4. In view of the large loss of tableware on the first and second floors, especially the loss and loss of glassware and stainless steel tableware, make a reasonable plan, make an inventory of stainless steel tableware every day, and strictly require every employee to' love the shop and feel at home' and strictly follow the three-light operation in their work to reduce the loss of tableware and reduce costs.

5. Strengthen employees' awareness of openness and service, smile service and detail service when dining (reprinted from the first model website, please keep this mark. ) service, especially the awareness of open service, communication with guests is a bridge to the soul, and it is also a way to narrow the distance with guests, enhance familiarity and understanding, and at the same time understand guests' preferences.

6. Strengthen the coordination between the front office and the back kitchen and the communication and cooperation with other positions. Strengthen the awareness of the front desk staff on the quality of dishes. They are not only waiters, but also inspectors. They play a key role in controlling the quality and quality of each dish, the order and speed of serving, and making guests eat healthy and satisfactory dishes.

A new year, a new atmosphere, has quietly appeared in XX. For myself, there are many aspects that need to be improved and studied in the coming year, so I will be more strict with myself in the new year, make continuous progress and study in my future work, and enrich my knowledge and experience. Do things slowly and steadily, calm down, control and adjust your impulsive personality and temper. I will also lead my team seriously and responsibly, work hard and strive for a better new century and our tomorrow. Here, I want to say thank you to all my colleagues. Thank you for your hard work.