This is an extreme case. A customer with no quality meets a clerk with no quality. Customers should pay attention to different occasions, but Starbucks should not insult and drive away. The woman said that on the day of the marriage license, she was insulted and driven away by the clerk for making up at Starbucks. On the same day, the netizen called to ask if the store could accept makeup, and the clerk said that as long as it didn't disturb the customers. After receiving the reply, I went to the store to make up and spend money. Sitting in the corner making up for fear of influencing others. However, the makeup process was driven away by the clerk, which seriously affected the mood of obtaining the certificate. Response to the store manager involved: the customer will be reminded if he sprayed something, and the matter has been reported and handled. Because the authority cannot be known, the store will refund the meal and give two coupons as compensation. First, Starbucks' double-label behavior. As a catering brand that stayed in China in the early days, Starbucks has occupied the advantage of the times, become a high-end consumer product in the eyes of China consumers, and is also the first choice of many white-collar workers. It has a large number of fans, so every time there is negative news, it is a "wrong this time, dare next time" attitude. But when the same behavior is put abroad, Starbucks may not dare to take it lightly in the same way. Second, the service quality of Starbucks is declining. With the rapid development of China's economy and the improvement of people's quality of life, more and more people can afford Starbucks. Compared with domestic coffee brands, there are more and more coffee brands with better quality. Starbucks' recent performance of "using expired food", "employees' bad attitude" and "service and quality can't keep up with the price" has broken the filter of many consumers. Third, the popularity of the Internet has expanded the contradictions among consumers. In addition to condemning the reputation of Starbucks, there are also some voices on the Internet to keep things quiet. After some intentional or unintentional rendering from the media, the contradiction between consumers and enterprises has become the contradiction between consumers of different classes, and some excessive behaviors have emerged. I won't go to this store again.