Sample work plan for shop assistants 1
Since I entered this clothing store from 20 17, I have studied modestly, taken my work seriously, summed up my experience and made some achievements. At work, I gradually realized that if I want to be a good shop assistant in a clothing store, I have to be strict with myself.
Here, I make a 20 18 work plan to motivate myself and achieve better results:
First, under the leadership of the store manager, unite colleagues and build a relatively stable sales team with you.
Sales talent is the most precious resource, and all sales achievements come from having a good salesperson. Building a united and cooperative sales team is the foundation of our store. Building a harmonious and lethal team in the future work is the main goal of me and all our shopping guides.
Second, warm service and smile.
We should face every customer with full enthusiasm. Pay attention to communication skills with customers, grasp customers' purchasing psychology, and serve customers wholeheartedly.
Third, be familiar with clothes, improve aesthetics and help customers choose goods.
Understand the characteristics of every dress in our store, and fully understand the style, model, color, price, fabric and suitability for people. What exactly should I do?
In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. I will recommend clothes in the following ways:
1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have trust in clothes.
2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.
3. Using gestures to recommend to customers will bring imagination to consumers.
4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.
5. Focus the topic on commodities. When recommending clothes to customers, we should try our best to lead the topic to clothes, and pay attention to customers' reaction to clothes, so as to promote sales in time.
6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.
Fourth, develop the habit of finding problems, summing up experience, and constantly self-criticizing and improving.
The purpose of training to find problems and sum up experience is to improve their comprehensive quality, find problems in their work, sum up experience and put forward their own views and suggestions, so as to raise their sales ability to a new level.
Fifth, actively complete the task.
According to the sales task assigned by the store, resolutely complete the _ _ _ million turnover task assigned by the store, and divide the task into weeks and days according to the specific situation, so that there are clear goals every day and things will be more organized; Divide the weekly and daily sales targets into each of our shopping guides and complete the sales tasks in each time period. And strive to improve sales performance on the basis of completing sales tasks.
To enter a new industry, everyone should be familiar with the product knowledge of this industry, the operation mode of the company and the establishment of customer relationship groups. In the process of sales, there are really many things to learn, such as the knowledge of goods, the collocation of clothes, and the need to understand and meet the needs of customers.
I think the development of our store is inseparable from the comprehensive quality of all employees and the manager's business philosophy. Building a strong sales team and a good working environment is the key to success.
Model essay on sales staff work plan II
17 has passed. This year is full of opportunities and challenges. Every little thing in daily work contains happiness and happiness, as long as we experience it with a happy heart and look at it with a happy eye. No difficulty or setback will overwhelm us. In the past year, under the careful care and guidance of the leaders and through our own unremitting efforts, we have made some achievements in our work, but there are also many shortcomings.
Looking back on the past year, the work is summarized as follows:
A, sales performance analysis:
/kloc-completed in 0/7 years:
The monthly sales of 65438+2007 1 month-165438+1month was RMB _ _ _, accounting for 80% of the whole year. Compared with the completion of 17 in previous years, the sales situation of 17 is not ideal.
Second, the existing problems:
1. Some sales were affected because drugs containing stimulants could not be sold during the sports meeting.
2. In the past, patients came to our store to buy medicine with prescriptions after seeing a doctor in the hospital, but now they send cards at the same time when they register in the hospital. Doctors prescribe drugs, and they call cards directly. Patients have no idea what drugs the doctors prescribe. Therefore, the runner's medicine sold well before, although the gross profit was not high, but there was an objective sales volume. But now I can't buy a few boxes a month.
Customers often complain that drugs are expensive, and some customers go to other pharmacies to buy them. There are also cases of out of stock.
Three. Improvement measures:
1. Smile service:
Smile is a kind of comfort, it can be "a smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve customers wholeheartedly, treat people with courtesy, serve warmly and answer questions patiently.
2. Drug plan:
Supplement drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.
3. Drug sales skills:
When customers enter a pharmacy, they often ask the sales staff about the types of drugs according to the principle of buying drugs according to symptoms, which requires the sales staff to have certain medical knowledge and explain the symptoms to customers enthusiastically. Only by thoroughly eliminating customers' doubts and understanding the characteristics and efficacy of drugs, as well as the dosage and taking methods, customers will change from the desire to buy drugs to the behavior of buying drugs.
The customer's desire to buy medicine is to get rid of the disease, and the salesperson also hopes to do so, which shows that the curative effect is really good, so that a certain customer base can be retained.
Four. Work plan for next year:
1. Raise sales awareness:
Strengthen the sales of D varieties, and carefully search the D detailed list issued every month. For varieties with high gross profit, the varieties should be complete to avoid shortage. Fill in the drug shortage registration record and contact the purchasing department in time.
Every member day, do a good job of publicity in advance and inform every member as much as possible.
2. Personnel management:
Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their specialties, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3. Store capacity and appearance:
In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.
First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers;
Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
4. GSP review:
Fill in the relevant materials of gsp review carefully, and separate drugs from non-drugs in drug display. Organize the records of drug purchase acceptance, drug maintenance in stock, monthly inspection of drugs on display, and recent drug sales promotion.
The above is my work plan for pharmacy in 20 18. Please look at our actual actions, and I will try my best to stick to it.
Shop assistant work plan model 3
Time flies, and unconsciously ushered in a new year. In the past 20 17 years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I make a plan for the work in 20 18 years.
From June, 2065438 to October, 2007, I was honored to be selected as the receptionist of the company. The front desk assistant is the first person to show the company's image. At work, I work in strict accordance with the company's requirements, work with tooling, and treat every customer who comes to visit Unicom's business hall warmly.
There are many contacts with customers and many things that need to be coordinated. In addition to normal charging and handling business, it also plays the role of receiving users, conducting business, coordinating relations, resolving conflicts, consulting and accepting complaints.
In the past two months, great progress has been made in all aspects. I have accumulated a lot of experience in dealing with business and answering customers' questions, and I can provide customers with satisfactory services in time and accurately. Be strict with yourself at work, maintain a strong sense of responsibility, a cautious work attitude and a good attitude. Constantly strengthen business learning and strive to improve business level and coordination ability.
In the work, warm service, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through meticulous work bit by bit. Love their jobs and cherish the collective honor. Strong team spirit, harmonious relationship with colleagues, won everyone's trust. Actively participate in the training and study organized by the company, study hard and strive to improve the business level.
First, the problems in the work:
In the work, although I work hard, there is still a big gap from the requirements of the company leaders. There are still many shortcomings, such as the theoretical level and working ability need to be further improved, and they are not familiar with the new job. These problems are determined to be improved and solved in the future work, strengthen study, make myself do my job better, strive for greater progress and make greater contributions to the company.
Second, the work plan for next year:
In view of the above shortcomings and problems, in the new year, I intend to do the following to make up for the shortcomings in my work:
1) communicate with colleagues more, solve problems in work, and report problems that you can't handle to your superiors.
2) Do a good job.
3) Improve your working ability and level in all directions, and welcome every day with a good attitude.
4) Work hard and strive for "no best, only better".
5) While continuing to do your job well, do some work within your power and make due contributions to the company.
Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.
Shop assistant work plan model 4
Looking back on this year's work, we have not only made achievements, but also found shortcomings and problems in our work. Looking forward to the new year, we will continue to work hard and must do the following work well.
I. Work plan
1, job and mentality:
I agree with the professional nature of my service. Being in a bad mood does not affect my work. I am willing to serve customers with professional knowledge and reflect my self-worth.
2, behavior and instrument:
Dress neatly, work cards are correct, hair style is beautiful and generous, appearance is generous, and manners are civilized, which can make customers feel trust.
3. Professional service and attitude:
Greet warmly, smile at guests, and use polite language skillfully. The consultation answers are professional, patient, meticulous and accurate, so as to satisfy customers.
4. Drug trafficking:
The clerk's main duty is to sell and introduce drugs to customers. For common diseases, sales staff should be able to guide medication.
5, understand the prescription:
Shop assistants should learn to identify prescriptions, analyze prescriptions, allocate prescriptions, and pay attention to compatibility taboos.
6, identify the authenticity of drugs:
Learn how to use sensory recognition to identify the authenticity of drugs.
7, responsible for commodity purchase acceptance and return.
8, do a good job in drug maintenance:
Grasp the essential attributes of drugs and adopt different storage and preservation methods to maintain drugs.
9. Display count:
Put the arrival goods on the shelves, arrange the countertops according to the requirements of commodity display, track the sales of stacked goods and replenish them in time.
10, implement the company's promotion plan, and check that the price tag and promotion poster are in place.
1 1. Actively participate in various trainings and strive to improve their own quality.
12, implement GSP.
Second, the workflow
1. Before business, do a good job in the environmental sanitation of counters, shelves, commodities and floors, and make them clean, neat and bright.
2. Prepare the supplies and appliances needed during the business period.
3. Replenish the goods that are insufficient on the counter, and check whether the goods listed on the counter are complete and whether there are new goods to be put on the counter in time.
4. During the business period, the goods displayed on counters and shelves should be kept adequate and tidy at any time, and there should be no shortage of displayed goods and untidy display.
5. Check whether the counters and goods in stock are sufficient. If the goods are insufficient, fill in the "shortage plan" in time and notify the replenishment to ensure that all the goods are out of stock.
6. After the goods arrive at the counter, they must be carefully counted and accepted, and put on the counter in time. At the same time, they should cooperate with the delivery staff to classify the remaining goods on the storage board or shelf and pile them up neatly.
7. Be ready to serve customers at any time. When you find the hint that customers need shopping guide and service, you should go forward immediately and provide all kinds of services to customers in a friendly and sincere way.
7. Observe the sales environment and pay attention to prevent the goods from being stolen. If there are suspicious situations and emergencies, calm down and inform other colleagues to cooperate in time.
8, strive to improve their business level, so that they are responsible for the price, origin, specifications, characteristics of every commodity are like the palm of their hand.
9. Always keep the goods and environment clean.
10. During the shift change, the successor shall inform the sales of the goods that have been replenished and need to be replenished, so as to make the handover clear and avoid repeated replenishment.
1 1. Maintain the equipment and facilities in the store and take care of public property.
12, the shop assistant must stick to his post, and shall not be absent without leave. If he has something to leave his post, he must entrust the manager and other employees.
These are the requirements of my 20 years as a shop assistant. I will continue to work hard and strive for the best.
Model essay on sales staff work plan 5
As a shop assistant, it is natural that you must make some plans to finish your work successfully. At least in the coming September, I should finish my work successfully and live up to the expectations of the store manager. In order to achieve this goal, I should rationally analyze my own shortcomings and improve them. Moreover, considering the market in September, I have to adjust the corresponding tasks to improve my ability, and the premise of completing these tasks is based on my shop assistant work plan in September.
First of all, I should realize that the job responsibilities of salespeople can make a difference this month. In addition to the most basic cashier work, I am generally responsible for goods statistics and business analysis, so this means that I have to be cautious to better solve all my shortcomings. Sometimes, in order to better complete the sales staff's work tasks, I have to consider the problem more perfectly. So I have to take the time to analyze the store's income this month as soon as possible before I can find the problem. In order to brainstorm, we usually have to communicate with colleagues around us, so there is room for improvement, but all this is based on our own initiative to realize these plans.
Secondly, we should be able to gradually adjust the current work policy according to our own responsibilities. In particular, the cashier in the store must ensure that there are staff to avoid customer dissatisfaction. Although there may be problems such as wasting manpower when there are few people, it is a problem that we as salespeople should consider to make customers satisfied with the service in the store. Therefore, when carrying out cashier work, we must ensure that we can quickly solve customers' troubles in order to be qualified salespersons. At least sometimes I have to make this concept clear in my mind in order to make progress.
Finally, commodity statistics must ensure its integrity in order to better serve customers. At least in your own store, you must do a good job in the supply of products so that customers can buy what they want. If there is a shortage of products, it is likely to leave a bad impression on customers when they leave. Therefore, when such incidents happen, you must apologize and declare that you will buy as soon as possible. Sometimes showing your position can also make customers not find fault with their service attitude. At least I understand that the most important thing at this stage is to do the work at hand well in order to make progress.
Although the sales staff's work in September will be slightly different from this month, I still believe that with my own working ability, I can successfully complete any difficulties encountered in September. At least when the road ahead is bumpy, I can make corresponding plans according to the work at hand, just in case something goes wrong. After doing this, I believe I can still complete the sales staff's work task in September with a prepared mind.
Five articles related to the model essay on shop assistant's work plan:
★ Five model articles on personal work plan of supermarket employees
★ Model essay on shop assistant's work plan
★ 2020 personal work plan of shopping guide, 5 short articles.
★ Five personal work plans of supermarket employees
★ 5 model articles on sales personal work plan in 2020
★ The latest five model articles of 2020 salesman's personal work plan.
★ 5 Personal work plan of the shopping guide
★ Shop assistant year-end summary model essay 2020 five articles
★ 5 essays on salesman's internship summary.
★ The latest 5 work plans for 2020 salesmen of the company.