Advocating high-quality service has become the knowledge of catering operators. However, due to many people's lack of catering experience, there is still a lack of service attitude. Below I have compiled the catering service process for everyone, hoping to help everyone.
(Welcome guests)
When guests arrive, they should be enthusiastic;
When I ask hello, I always smile.
(quote)
Smile naturally and have a true expression;
walk steadily, and attract guests to move forward;
(seated)
Pull the chair first when you are seated, which is like a graceful gesture;
when meeting a guest, double note the guest's expression;
(towel)
After the guests are seated, hand over the towel;
spread the mat towel in a triangle, and remove the chopstick cover conveniently;
(tea)
After the hot tea is served, the menu will follow;
follow the principle of ordering, and remember all the rules clearly;
(order)
Sweet, sour, bitter, spicy and salty, with different tastes;
meat and vegetables should be matched, and cold and hot should be distinguished;
(order food)
Take the initiative to add art, and the fine products should go first;
repeat the order and specify the price;
(placing an order)
When placing an order, it is necessary to be clear and the table number should be clear;
drinks should be clear, and the bottle opener should be light;
(drinks)
When pouring, the trademark should be displayed from the right;
cold dishes should be served first, followed by hot dishes;
(pass the food)
The call should be different and the situation should be clear;
select the serving table, and gently let go and hold it flat;
(serving)
The dishes are accurately reported, especially the introduction;
pass the dishes in order, and serve them clearly;
(Dishes)
The desktop should be tidied frequently, and the distance should be equal;
Divide the dishes from the right, and the portions should be moderate; Food and beverage service process is recommended in jingle
(all dishes are served)
After the soup is served, it should be explained to the guests;
guests should take the initiative when talking about official business;
(Details)
If the guest has a request, he should understand it before mentioning it;
after the guests stop chopsticks, have a cup of tea;
(check-out)
Hand in the towel to see the guests off, and the fruit will follow;
after the meal, the account should be settled;
(Comment)
There is a meal left in the plate, please ask if it is packed;
after paying the bill, give an open mind; Selected jingles of catering service process
(after a meal)
If the guest has no intention to go, he will not rush again;
the guests get up and go, and the clothes are handed over;
(seeing Fujian off)
Seeing Fujian off is still a courtesy, and thanks must be given first;
if found, return it to the owner in time;
(Taiwan withdrawal)
Taiwan withdrawal should be timely and Taiwan turnover should be rapid;