Model essay on self-inspection report of banking business (5 articles in general)
Time flies, and the hard work has come to an end. Looking back at the work during this period, there are both surprises and problems. At this time, how can the most critical self-inspection report fall behind! So do you know how to write a formal self-inspection report? The following is a sample paper (5 articles in general) of the self-inspection report on banking business that I have compiled for you. You are welcome to learn from and refer to it. I hope it will help you.
Self-inspection report on banking business 1
In order to cooperate with the Personal Finance Department of branches to carry out due diligence supervision and inspection for 21xx years, in order to standardize business operations, strengthen risk management, solidly promote compliance management and risk prevention, enhance the awareness of all staff in compliance operation, reduce potential risks in cases and ensure safe and steady operation, we conducted a strict and standardized self-inspection activity. The relevant inspection report is as follows, please review:
First, personal loan business
As of the date of self-inspection, the balance of personal loans of the Bank was xx million yuan, including the balance of "salary loan" of XX million yuan and the balance of other personal loans of XX million yuan (including the balance of non-performing loans of XX million yuan). In order to strengthen the management and control of non-performing loans, the Bank strictly followed the requirements of the Notice on the Measures for the Management of Credit Business of XX Bank in China and the Notice on the Implementation Rules for the Management of Personal Credit Business of XX Branch of XX Bank in China, took effective measures in time to prevent the growth of non-performing loans, and actively organized business personnel to reduce the existing non-performing loans through door-to-door collection and telephone collection, and recovered the interest of non-performing loans by the date of self-inspection. The whole process of "loan with salary" business from acceptance, review to issuance is strictly implemented in accordance with the relevant rules and regulations such as "X Bank X Office", and there are no irregularities such as the way of fund issuance and the use of funds.
Secondly, regarding the customer management system,
According to the requirements of PCRM and CFE related documents, the Bank updated new users and cleared redundant users in time. Up to now, the Bank has * * * four operators in the customer management system. According to the actual situation of our bank, our bank organized targeted discussion, training and learning for operators. Through training, all system operators can skillfully use relevant functional modules.
Thirdly, regarding customer relationship maintenance
Due to the shortage of staff in our bank, there are no special account managers, lobby managers and customer maintenance personnel. In this regard, according to the Guidelines for Customer Relationship Marketing Management, the Bank assigned special part-time staff to take charge of maintaining important customers and VIP customers. And organize all employees to carry out training to ensure efficient and high-quality services for customers.
Fourthly, regarding the compliance of fund agency business,
The Bank timely communicated to every employee according to the product issuance documents and product sales documents of the superior, and actively organized publicity and sales according to the Measures for the Administration of Agency Sales of Securities Investment Funds of XX Bank and other notices. However, due to the fund market and other reasons, the sales have not been successful since XX, so there is no operational risk. At present, no personnel of our bank have obtained the qualification of fund sales, and we are now organizing personnel to study and train to obtain relevant qualification certificates.
Fifthly, personal financial management and precious metals
In the process of self-inspection, we found that some customers of personal financial products previously sold had not filled in the Risk Tolerance Assessment Questionnaire for Individual Investors, and their storage was not perfect. In this regard, to take active remedial measures. Precious metals business has not yet started.
through self-examination, we found that there are still many problems in personal finance-related business, such as inadequate implementation of rules and regulations, irregular business acceptance, imperfect risk management and so on. In this regard, the Bank will make timely rectification according to the system requirements, and put an end to similar non-compliance, imperfection, loopholes and risks in future work. Self-inspection report on banking business 2
In the past few months since our county launched the activities of "Enterprise Appraisal Authority" and "Professional Conduct Appraisal", China Industrial and Commercial Bank Gucheng Sub-branch, through self-inspection of existing problems and extensive collection of opinions from all walks of life, summed up that the service environment needs to be further improved, the service level needs to be further improved and the loan strength needs to be further increased. We will check and correct these problems. Now the self-examination and self-correction and rectification are reported as follows.
strengthen hardware construction and improve service environment. In recent years, the Bank has invested more than one million yuan to renovate the offices of branches and sub-branches such as Yincheng. In late September this year, the sub-branch offices were built into the first batch of VIP wealth management centers in the city, and other outlets were built into standardized "comprehensive wealth management centers" and "financial convenience outlets". Through the transformation, * * * has increased the business area by more than 261 square meters and six business windows. Every business outlet is equipped with an ATM, an automatic deposit passbook machine, an online banking computer, an automatic deposit machine and two off-bank ATMs, and the service environment has been significantly improved.
carry out three activities to improve service quality. First, carry out the "year of service value" in depth to create value with service; Second, continue to carry out the activities of selecting "service stars" and serving "red flag units" at outlets, so that typical examples can lead the way; The third is to extensively carry out "standardized service" activities and organize employees to standardize operations. At the same time, the sub-branch intensified the training, inspection, rewards and punishments for quality services, which promoted the service level of the whole bank. At present, the front-line employees of the whole bank insist on dressing the, hanging the work number plate, and the employees of outlets have generally achieved "five standardized services" such as smiling service and two-handed customer voucher service. In the quality service inspection of "Mystery Man" of ICBC Provincial Branch in the third quarter, our comprehensive score ranked second among the 22 branches of ICBC Xiangfan Branch.
persist in credit innovation and increase lending. While doing a good job in enterprise mortgage loans, our bank has innovated loan ways in view of the fact that the mortgage value of some enterprise loans is insufficient. We have successively handled commodity financing pledged by enterprise steel, wheat, cotton yarn and other bulk materials, trade financing pledged by enterprise accounts receivable, letter of confirmation issued by the opposite bank of the enterprise as the pledged letter of credit seller, and also issued a network revolving loan for small enterprises with one-time mortgage and recycling. In order to support the development of individual private economy and the employment of residents in our county, our bank issued mortgage loans for shops, and so on. The innovation of credit work has expanded the way of loan and increased the capacity of credit funds. By the end of September, the balance of various loans of our bank had reached 295 million yuan, an increase of 1 million yuan over the beginning of the year, ranking among the top financial institutions in the city, which strongly supported the economic development of our city.
the county party Committee and county government care about our bank as the appraisal object, and enterprises and customers put forward valuable opinions on our bank's work style construction, which is their trust. The staff of our bank are determined to take the opportunity of "professional ethics evaluation" and "enterprise evaluation agency" activities in the future work, do a better job in quality and civilized service, expand credit supply more forcefully, fulfill social responsibilities more comprehensively, and make new and greater contributions to the scientific, pioneering and harmonious development of our city's economy and society! Self-inspection report on banking business 3
In accordance with the work arrangement of the County Price Bureau, in order to thoroughly implement the Party's mass line and the requirements of the "Seven Rectifications and Seven Governance" activities, the Bank has carefully sorted out and investigated the problems such as irregular charges in business operations according to the work requirements, and now reports the self-inspection situation as follows:
1. Set up a self-inspection organization to ensure the implementation of the work tasks.
in order to ensure the orderly investigation, the sub-branch set up an investigation leading organization with the president as the team leader, the competent president as the team leader, and the operation department, customer department, finance department, business unit and other departments as members to strengthen the supervision, leadership and promotion of the investigation.
second, the content of self-examination.
1. Earnestly implement the charging publicity system of Agricultural Bank.
do a good job in the implementation and enforcement of new standards. According to the requirements of the Head Office, the new price standard will be uniformly implemented nationwide from April 1, 21xx. For private charging items, except for price differentiation service items, the Agricultural Bank of the whole province implements a unified price (benchmark price or machine automatic control price), and all those that need to float shall be submitted to the provincial branch for approval before implementation. According to the standards of China Banking Regulatory Commission and the People's Bank of China on compliance charging, combined with the existing charging items of intermediary business of the Bank, we consciously accept the supervision of customers by hanging public signs in the business hall, and carry out charging in strict accordance with the unified price list published by the Head Office. It is strictly forbidden to change the price without authorization and increase the charging items by ourselves, and timely release the charging price information, so as to make all charging services "clearly marked", so that financial consumers can fully understand the relevant contents of banking service charging items in real time, so that they can exercise their own right to choose, so that the price of banking charging services is no longer available.
2. Organize employees to check themselves against the charging standards, abide by the rules and regulations, and prohibit arbitrary charges.
within the scope of standardized charging standards, in order to ensure the correct implementation of charging standards, establish and improve the restraint mechanism. Our bank formulates specific work plans and organizes employees to complete corresponding studies. Employees are required to handle various businesses in accordance with service quality requirements and standardized operating procedures, so as to be quick and accurate and minimize the error rate. In response to this self-inspection, the Bank also set up an investigation team, including reviewing the vouchers and arranging special personnel to review them. During the self-inspection of service charges, no unreasonable charges were found through layer-by-layer review, and the quality of service work was strictly controlled according to the provisions in the statistical table of settlement business charges.
3. Strengthen employees' ideological education and improve service quality.
The service attitude and service quality of the managers of banking institutions are one of the main contents of customer complaints at present. Therefore, only by strengthening the quality education of employees, enhancing service awareness, improving service level, and matching the service charge level with the quality and efficiency of the services provided, can customers feel value for money and be willing and willing to pay.
third, self-examination summary.
this self-inspection activity is effective, although our bank has not found any accounts with false charges, which has played a role in preventing delays. In the future work, the Bank will earnestly fulfill the requirements of the regulatory authorities, continuously improve services, fulfill social responsibilities, continuously strengthen internal management, and standardize the service price behavior of the Bank, so as to promote the healthy and steady development of the intermediary business of the Bank. Self-inspection report of banking business 4
In order to improve the safety protection capability of self-service equipment as a whole, according to the relevant documents of the Notice of Shangrao Banking Supervision Branch Office on Forwarding Special Safety Inspection of Business Library and Follow-up Rectification of Special Safety Inspection of Self-service Equipment, combined with the actual situation of village banks and according to the safety protection system of self-service equipment of village banks, the self-inspection work of self-service equipment was carried out. The relevant information is now reported as follows:
I. Basic information
Up to now, there are 3 self-service devices installed in rural banks, including 3 through-wall ATM machines, which are installed in the business department of the head office, Qingyun Branch and Qibu Branch respectively. No off-line ATM.
II. Self-inspection work
(1) The ATM Daily Inspection Register was filled in in a standardized way, so that it can be checked three times a day. The Village Bank Self-service Equipment Cash Error Register was correctly filled in, and the Village Bank Self-service Equipment Daily Operation and Maintenance Register was filled in, and some tellers missed their personal seals, which has been rectified on the spot in time.
(2) The self-service equipment of rural banks are all equipped with 24-hour video monitoring devices, which record the front images of customers during the transaction, the images during the deposit/withdrawal of banknotes, and the cash filling process. The playback images are clear, and there is no operating image with customer password and safe password, and the image information includes the date and time.
(3) The equipment management personnel change and record the password according to the regulations, change the password regularly, and keep the backup password as required.
(4) After the keys are used, put them in storage as required; Spare keys shall be sealed and kept; Handover shall be recorded as required.
(5) After the cash application is confirmed by the accounting supervisor, it is operated according to the cash collection process, and the banknotes printed by the equipment and the pre-operation test vouchers are kept by special personnel.
(6) The whole process of banknote adding shall be monitored as required, with double banknote adding and clear video recording. The external monitoring data shall be kept for at least 1 months, and the internal monitoring data shall be kept for at least 3 months.
(7) The entry and exit of foreign personnel were registered as required, and the maintenance situation was indicated in the remarks column of the operation log; When maintaining the equipment, our staff will accompany us all the way.
(8) properly keep the journal paper according to accounting requirements.
(9) machines and tools are clean, and there are no suspicious devices and stickers around. Install customer operation tips and safe card tips as required, so as to be standardized and tidy.
(11) When adding banknotes, stop adding banknotes, double-person operation, and the password key is in charge; Cash sorting should be carried out in a closed environment; Count the cash in the waste banknote box, recycling box, deposit box and withdrawal box as required, and make withdrawal test after adding banknotes.
III. Problems existing in self-inspection and rectification
(1) Some tellers have missed their personal seals in the inspection registers, which have been rectified on the spot in time.
(ii) During the inspection, it was found that there was slight water seepage in the through-the-wall ATM in the business department of the Head Office, and the reason was immediately identified and rectified.
(3) During the inspection, it was found that the explosion-proof lamp was damaged in the through-the-wall ATM operated by the business department of the Head Office for a long time, and the office was informed to purchase and install it.
the above is the special safety self-inspection of self-service equipment in rural banks. In the future, rural banks will also intensify their efforts to carry out special safety self-inspection of self-service equipment. Self-inspection report on banking business 5
According to the spirit of the notice required by the Ministry of Finance, the National Development and Reform Commission, and the Ministry of Industry and Information Technology, our bureau, together with the Municipal Development and Reform Bureau and the Municipal Bureau of Industry and Information Technology, seriously organized a comprehensive inspection of the city's 21XX enterprise-related charges. Now the self-inspection report is as follows:
1. Strengthen organizational leadership and implement work responsibilities
To complete this special inspection, Our bureau, in conjunction with the Municipal Development and Reform Bureau and the Municipal Bureau of Industry and Information Technology, set up a work leading group with the deputy mayor in charge as the team leader, the directors of various ministries and bureaus as the deputy team leader, and the heads of relevant units as members of the inspection team, and issued the Notice on Carrying out the Special Cleaning and Standardization of Charges for Enterprises in the Province.
II. Basic information of self-examination
Since the issuance of the notice, we have conducted a comprehensive inspection of 37 items of enterprise-related fees in 22 units in the city. In 21XX, the non-tax income of our city was remitted to the special account of administrative charge and the fund, and it was paid in full to the state treasury. After inspection, our city did not set up administrative fees privately, but it expanded the scope of fees without authorization, raised the fees and set the fees beyond its authority.
III. Specific measures to standardize the charging work of enterprises
(1) All units should strengthen the training of tax collectors and improve their business ability. And regular training and assessment of the collection personnel, to maintain a relatively stable position, part-time personnel shall not engage in charging work. Combined with the requirements and suggestions put forward by the audit, training is carried out to improve the business ability of the collectors.
(2) establish rules and regulations to standardize the work of enterprise-related fees
1. Each collection unit formulates and strictly implements Yumen.