Property safety management has an important position and significance in the whole society, and it is the foundation and guarantee of social activities. In property management activities, it is not only related to the life and property of owners and users from being damaged, but also to ensure the normal operation of property management companies. However, the current complex social environment and public security situation pose a severe challenge to the safety of property management. The role of strengthening safety precautions has become increasingly prominent and has become the primary issue in property activities. Safety is the benefit source and lifeline of enterprises. Property safety management mainly refers to taking safety measures such as fire prevention, theft prevention, loss prevention and natural disasters in the property area to prevent owners and users from suffering losses and injuries. Property safety management has many contents and a wide range, and is characterized by strong professionalism, coexistence and mutual restriction of management and service. If you are not careful, there may be potential safety hazards or accidents. Case: "In 2004, an owner of Donghai Garden was killed by a murderer at home. Later, it was found that the murderer used an expired decoration pass to sneak into the community, and the victim's family demanded compensation of up to 6 million yuan. In the first instance, the court ruled that the property company should assume supplementary responsibility for the victim's losses and compensate170,000 yuan. " For the low-profit industry of property management, hundreds of thousands of compensation will be lost in vain. Therefore, the establishment of an efficient and professional safety management team is the top priority of property management activities. As a safety supervisor, besides having good professional ethics, professional quality and professional knowledge, he must also have a high sense of responsibility and mission. In order to realize the coexistence of management and service, I think that according to the current company's safety management situation, safety management should be further improved in the following aspects: First, to build a complete safety management system and improve the post responsibility system is the guarantee of enterprise interests. "No rules can make Fiona Fang". Formulating and perfecting detailed rules and regulations is not only of guiding significance for future work, but more importantly, through the system, the problems and loopholes existing in the work are tested and revised and improved in time. For example, in the ISO9000 document system, Shenzhen x x Property Company stipulates that the personnel on duty in the fire center must strictly observe their posts within 24 hours, and the telephone ring must be answered within three times, otherwise it will be regarded as off duty. This detailed operating procedure is meticulous and quantitative, which shows the superb management level of the property management company. In the file system, through the actual operation of the company and the post, we constantly adjust, modify and summarize in time, and finally work out the post system that is most in line with the actual operation. In addition, the work of property safety management should be recorded in detail and kept completely, which is not only the embodiment of management norms, but also an important basis for future accountability. For example, public security patrol records, visiting and entering registration systems, goods release systems, and central control duty records. In the event of a dispute, it will become an important basis for ascertaining the facts when judging whether the property company has fulfilled its security obligations. On the basis of establishing and perfecting the safety management system, the system should be implemented. Safety management personnel in all positions need strict requirements and management to promote the implementation of safety management system. For example, a safety seminar is held once a month to discuss potential safety hazards, formulate preventive measures and impose safety penalties on individuals who make mistakes. Seriously analyze the cause of the problem and summarize the improvement. The second is to strengthen training and ideological education to improve the professional knowledge and skills of safety management. In the final analysis, the management and service of property management companies depend on the quality of employees. Although we carefully select security personnel, we consider their adaptability to the profession and the needs of the post. However, due to many individual differences, such as employee acceptance and thinking differences; In order to meet the needs of service work and improve the quality of personnel, as safety supervisors, we must make great efforts to train and educate them. Only by mastering professional property management knowledge and service skills can we reduce mistakes in our work, improve work efficiency, maintain a positive working attitude, and change from passive obedience to active service and quality service. For example: strengthen the cultivation of professional ethics, let them establish a correct outlook on life and values, and cultivate professionalism; Strengthen the training of etiquette knowledge, enhance the service consciousness of employees, establish a good image of the company and establish a "window" of civilized service; Strengthen the training of property knowledge and fire protection knowledge, and improve business knowledge and skills; Strengthening the training of legal knowledge, so that they can know, abide by and understand the law, can not only correctly safeguard the interests of owners and companies, but also protect themselves. Third, establish a mechanism of "prevention and treatment by groups" to maintain law and order in the jurisdiction. In a closed place, any property is only a building point of a city, and its public security work must rely on social forces and the public security forces of surrounding communities. Therefore, the property management company (as the security supervisor) should keep close contact with the local security personnel, keep abreast of the local public security situation, grasp the movements of criminals, and ensure the property safety in the region. According to the principle of "prevention by groups and governance by groups", we should maintain the public-private relationship in the community and fundamentally expand the security scope of the community. It was held in Shenzhen XX Property Company and organized by the local police station, and achieved good results. Through regular inspection and notification of the public security situation in the jurisdiction, the atmosphere of "one party is in trouble and all parties support" is formed, good community relations are established, and public security forces are expanded, thus reducing the incidence rate and ensuring the safety of buildings. Fourth, strengthen the prevention and handling of emergencies: emergencies can be divided into emergencies, natural disasters, fire accidents and so on. And the key to this incident is to do a good job of prevention. For natural disasters, as a safety supervisor, we should first be familiar with the natural environment and local climate and geology. Such as rainstorm and seasonal typhoon. Take timely preventive and response measures for places that are easy to cause damage to the property community; For emergencies, in line with the principle of minimizing major issues, minimizing minor issues and putting users first, handle them promptly and efficiently. For fire management, it is necessary to establish a fast and flexible fire team, strengthen training and fire training at ordinary times, and conduct fire drills every quarter. Regular fire drills can not only test the fire-fighting facilities and equipment in the community, further exercise the professional skills of volunteer firefighters, but also carry out fire-fighting publicity, so that owners and users can enhance their fire-fighting concepts, establish fire-fighting awareness and reduce the probability of fire accidents from the concept of "I want to be safe". V. Management of parking lots and vehicles Strengthening the management of parking lots is conducive to maintaining traffic order and ensuring the personal and property safety of users. Avoiding parking and ensuring good traffic order are important links and components of property management activities, and also an important means of market competition to increase passenger flow and income. At present, it is very difficult to manage the parking lot. Accidents such as car crashes, car crashes and car theft occur frequently, which leads to many disputes and difficulties in solving them. In addition, vehicles are expensive, which may easily lead to potential safety hazards. Therefore, we need to establish a high-quality safety management team to prevent these situations, and through strict training, strengthen professional training, build complete technical prevention equipment, and properly equip advanced technical equipment and facilities, such as storage, recording, inquiry, automatic safety retrieval function, computer safety management system, etc. We can effectively ensure the safe operation of the parking lot. The rational allocation of human resources in the intransitive verb safety management team, and an effective management organization structure should be conducive to the rational allocation of resources. For the safety management team of each management office, I should be familiar with the job responsibilities of each post, determine the number of people according to the scale of property management, select personnel with suitable characteristics according to the type of property management, reasonably arrange the shifts of personnel according to the service commitment of management and other factors, and allocate high-quality personnel with responsibility, management ability and dedication to their posts in key positions of safety management, so as to provide substantive reference for the rational allocation of human resources of the company's safety management team. The Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Personal Injury Compensation Cases, which came into effect on May 1 2004, stipulates that if natural persons, legal persons and other organizations engage in business activities such as accommodation, catering, entertainment or other social activities and cause personal injury to others due to their failure to fulfill their security obligations within a reasonable range, the people's court shall give them support. Although there is no clear definition of property management in law, from the terms, property management should belong to "business activities", and there is no doubt that a property management company should assume the obligation of security for its owners and users. As a property manager, we should strengthen our responsibilities, establish a good sense of safety, and ensure the normal conduct of property management activities. At present, the actual situation of the safety management team is: young, mobile and uneven in quality, which brings difficulties to our safety management. I think we should organize more amateur cultural activities at ordinary times, cultivate good team spirit, strengthen guidance, insist on regular training for safety administrators, attach importance to hardware and software together, establish excellent teams, and do a good job in safety and service.