Following the footsteps of spring, our xx International Hotel ushered in a promising year. As an employee of xx International Hotel, I grew up step by step. My name is Zhang Yueyue, and I'm 22 years old. Now I am the head waiter of the housekeeping department of xx International Hotel, but the position I applied for is the floor supervisor of the housekeeping department of xx International Hotel.

Today, I am competing for the position of floor supervisor in the housekeeping department of xx International Hotel. First of all, let me introduce my basic situation to you.

First of all, my personal situation

I graduated from South China University of Technology, majoring in business administration. I am 22 years old. Since I started to work in the housekeeping department of xx International Hotel on June 5438+February 3, 2009, I have gained a deep understanding of the hotel through continuous learning at work, and my ideological, political and professional level has been greatly improved.

Second, personal competitive advantage and self-characteristics statement

(a) personal characteristics 1, personal flexibility, can make corresponding countermeasures according to the specific situation. 2, has a certain theoretical basis, can make the personal point of view on the problem at a higher level. 3. Be good at learning, thinking and analyzing. 4. Be good at planning and planning. 5. The knowledge reserve is comprehensive. 6. Strong execution.

(2) Personal competitive advantage statement

1, with integrity, good cultivation and perfect work style. Always be open-minded, fair and decent, considerate, kind to others, and don't make small moves. I have always believed that a person's noble sentiments and accomplishments are not created out of thin air, but cultivated through continuous study and practice. Therefore, whenever I have time, I will work hard to strengthen my study and make myself a person with noble sentiments and self-cultivation without affecting my work. Can bear hardships and stand hard work, serious and responsible. I do what others don't want to do and what others ask me to do first. Never take the blame, jobbery, and compete with others for fame and profit. The work assigned by the leader always tries his best to do it, and never shirks it without reason.

2. Have a comprehensive organization and coordination quality and ability. Know the general situation, take care of the overall situation, deal with problems comprehensively, and work conscientiously and responsibly. Have the quality of uniting comrades and correctly handling relations with leaders and other comrades; Doing things can be clear-headed, restrained and clear-headed, just right.

3. Love your work, pursue the principle of doing things, and try your best to do it well. Never flinch when encountering problems, try to find solutions and improve your working ability in the process of solving problems. Have a high level of business skills, work in the hotel industry for four years, be able to integrate theory with practice, and be familiar with the hotel's workflow and operation mode.

4. Have a strong sense of innovation. I am active in thinking, quick to accept new things, and love learning, thinking and putting forward new ideas. I attach great importance to exerting subjective initiative in my work, and have a strong sense of innovation and advancement, which is conducive to opening up a new situation in my work, especially suitable for enterprise management under fierce market competition.

5, rich management experience, engaged in front-line staff, front-line management work, with a certain management practice ability.

6. Dare to break the old and establish new ones and carry out reforms.

Third, the understanding and proposition of the housekeeping department:

Regarding the work of modern hotel rooms, I would like to talk about my ideas from the following two aspects.

1, the development of department management. Department management: 1. A department is a team, big or small. Everyone in the team must have the same corporate mission. Therefore, no one should first have a clear positioning of dissatisfaction. You can design a daily career development plan for everyone in the team and tell them the team development goals. Let everyone in the group understand that personal interests are closely related to the interests of the whole team and even the interests of the whole hotel. A glory, a humiliation. After a period of time, the department personnel will be reorganized. I think every employee should have the following basic qualities: love their employees, respect their work, have strong learning ability, dare to challenge authority and have team spirit. After a period of time, we will steadily push forward the house selection, eliminate those who have no basic qualifications and are not suitable for post work, and introduce new personnel, and finally achieve the goal that all the staff in the housekeeping department are consistent with the team's development goals. For management.

2. On the basis of the original work details, the new management mechanism of the component room needs personality publicity when it is not in operation, but too much personality publicity loses the team spirit. Only on the basis of perfecting the management mechanism can enterprises and groups be beneficial and harmless. The new management mechanism should include the following aspects: 1) performance appraisal and distribution mechanism 2) scientific and standardized workflow 3) departmental reward and punishment mechanism 4) clear work content and responsibilities.

3. Always pay attention to the flexibility of management

An object and a weapon. There is a kind of relaxation. Always pay attention to the flexibility of management, and consider problems for employees as much as possible without violating the company's principles. On the one hand, it is easy to gain the sincere recognition of employees, facilitate the definition of team goals and maintain team stability. On the other hand, it is convenient to really understand employees and give full play to their talents.

Fourth, the understanding of competitive positions.

Responsibilities: (1) Responsible for supervising and inspecting the reception service of rooms on the floors under its jurisdiction, ensuring the normal and smooth reception of rooms, and reporting directly to the housekeeping manager. (2) Grasp the employees' thoughts and working conditions, and give full play to the role of the team leader. Be good at persuading and mobilizing, and do patient and meticulous ideological work. (3) Organize and allocate manpower according to specific reception tasks. Receive VLP and assist the team to master layout specifications and requirements. (4) Check the room layout, cleanliness and service quality every day to maintain a normal and stable level. (5) Summarize and verify the guest room status, and provide accurate guest room status report to the front desk in time. (6) Carry out regular maintenance on guest room facilities and equipment to ensure that guest room facilities are in good condition and the information is complete. Warranty in time if damage or failure is found. Put forward the plan of equipment update and layout update. Master the daily consumption of linen and room supplies changed by each team.

Fourth, the work plan after the success of the competition

First of all, as the head of housekeeping department, we must understand the manager's main working ideas and goals. I want to sum it up in 20 words, that is, "do a good job in service, strengthen the quality inside, cultivate the image outside, and develop and strengthen ourselves."

1, conscientiously implement the hotel's decisions, strengthen study, be proactive, be pragmatic, explore and innovate, constantly improve their comprehensive quality and innovative ability, unite all colleagues with sincere feelings, fully mobilize everyone's work enthusiasm, and do a good job with one heart and one mind.

2, establish and standardize a series of rules and regulations, detailed division of responsibilities, top-down, so that everything is managed, parts are implemented, standardized and orderly, rules-based.

3. Establish and improve the competition mechanism. We should give full play to everyone's strengths and arouse their enthusiasm for work.

4. Put yourself in a proper position, be a supporting role and be a good adviser. First of all, we should do our best for the overall work in the department, collect all kinds of information for the manager's reference, and provide all kinds of suggestions and opinions to the manager to help him make a smooth decision; Secondly, we should have the idea of overall consideration, be a coordinator of managers, and make decisions in line with the wishes of most people.

5. Let every employee establish the concept of safeguarding consumers' legitimate consumption interests. At the same time, take service instrument, service attitude, service discipline and service order as the basic contents of training, so that employees can establish the concept that "customers are God and employees represent enterprises".

6. Make arrangements, guidance and assessment for employees.

Dear company leaders, sincere and decent is my attitude! Diligent and pragmatic, pioneering and innovative is my working attitude! If the company entrusts me with the responsibility of not being in charge of the guest room, I will certainly live up to everyone's expectations, give full play to my intelligence, work harder with a high degree of enthusiasm and a high degree of responsibility, and assist the manager to make new improvements, new breakthroughs and rise to a new level in the daily work of hotel operation.