I ordered a drying rack from Sunshine Hardware at a group buy organized by GroupBuy.com. I paid the full amount without any deduction at the time of payment, and thought that the merchant would naturally return the money to me at that time, so I didn't take it too seriously. During the first of May, I am ready to let the merchant door to door installation, just at this time I found my order can not be found, in the past, many to install the company, and will not take away the blue link order, are left in my home, only ask us to tear off their own can be. So I this time I also think, as long as I know the order number and my U card number will be fine, the results of the sunshine hardware said must take the order, otherwise the group will not pay the sunshine hardware. I had no choice but to pay the full amount, and I can't enjoy the credit anymore, so this is a big loss.
No way, can only consider themselves unlucky, who called their own did not properly save the order that, but is not willing to do so, paid a sum of money, and then hold a try mentality, on the group's website posting to look for help. I thought that the site would find various reasons to refuse, for example: the site can be lost orders do not deal with the reason for refusing users and so on. Therefore, posting on the website is just a way to vent, and I didn't expect that the website would take care of me and solve the problem for me. I didn't think, after posting less than half an hour customer service Shen got in touch with me, let me don't worry, the site faxed a copy of the order to the web site, the follow-up by the site customer service to help me deal with it, and will be in one or two days with the business to get in touch with the merchants to help me solve the problem.
The quality of service on the group is really no words, the feedback is too timely, to help me solve the big trouble, and help me and Sunshine Hardware to discuss the matter of refund.
I didn't think I was a little confused and lost the order again, things are like this: Originally, and Sunshine Hardware to confirm a good order and take the money time, but they said to confirm with the group buying network, they did not give me a specific time, the result of the time is delayed. When I thought of getting a refund, the order was nowhere to be found. I had to be cheeky and found the customer service Shen, hoping that he could pass on another order. I didn't think the website not only didn't mind my trouble, and actively contacted the merchant to confirm the refund, and took the initiative to negotiate with the merchant to refund the way after telling me that I just need to go and get the money, and other things the group buying network have helped me to get it done, which is really convenient, and their service is really humanized.
The attitude of the GroupBuying.com towards this matter is really unexpected, the site actively and promptly dealt with the problems raised by the netizens, and made these problems to be solved in a timely manner, which fully reflects the site's sense of service and the ability to communicate with the merchants well. After this incident, I have more confidence in the group, the next renovation, we must also look for group purchase network.